Waitrose Reviews 549

Please listen to my review save your money & do not buy these flowers its a total scam they come dead & dry when you complain they dont want to refund your money seriously stay away.

Why can’t we give zero stars? I should have checked the reviews before ordering from Waitrose. I bought the £75 bouquet to have delivered anonymously to my daughter on Valentine’s Day. At 1pm on 14.2 DPD email to say flowers will not be arriving. Call Waitrose who arrange a same day bouquet to be delivered. At 4pm receive an email to say same day bouquet will not arrive either. A refund and gift card will never make up for the fact that my daughter didn’t receive flowers on Valentine’s Day. DPD useless. Still haven’t received either bouquet. Massive fail Waitrose. You should be ashamed. Having read other reviews now, maybe good that flowers didn’t arrive as they sound embarrassing.

Pathetic amount of flowers for nearly £70. Valentines day bouquet arrived which looked like it was more like a £30 max bunch, and didnt even have the delivery note included. Have sent a complaint and will nevwr use them again.

I can only assume that this service exists to send flowers to your enemies, given the awful quality, presentation and sizing. I actually paid £75 for a bouquet, and I was utterly shocked at what arrived for my wife. It was like something that a team on ‘The Apprentice’ would cobble together, where none of them have ever seen a flower arrangement before. So despite the £20 refund, it’s with regret, Waitrose, that you’re fired…from ever being my florist again. Absolute joke.

Horrible bouquet for Valentine’s Day.
£50 flowers looking like 5£ worth.

Don’t ruin your significant other’s day by doing the same mistake I’ve done.

Dreadful quality !!.
I ordered a beautiful roses plant with cookie and card.

Cost £40 including postage.
A lot of money for a pensioner to find

It arrived bare of roses except 1 that was going white with age.

I was excited when it arrived,albeit 5 hours late at 10pm! , by DPD.

I gave the box to my hubby,who opened it and saw the disappointment on his face,it was shocking, it broke my heart,I may as well have given him dead flowers.😢😢

I was extremely embarrassed I cried.

I have emailed requesting refund and have heard nothing!.

I always loved Waitrose as its always been good quality.

I called around a lot of florists to try to get him some more flowers.

And nobody had any left.

It totally ruined our 40th valentines day .

I have photos,but nowhere to show them here.

I never write reviews ever but Waitrose florist left me no choice the roses for Valentine’s Day was absolute S#%T look dead dull and dry and had no presentation to them whatsoever, after reading the reviews after I bought them which weren’t cheap either I did panic and after seeing them I had every right too,will never buy flowers from them again i saw better ones in a shell garage on the way home…least they had some colour…..Waitrose need to sort their florist out big time

Extremely disappointed with the roses that arrived for valentine's day. Supposed to be 12 roses and only 11 in the bunch. To make things worse one of the roses was snapped in half so my partner only had 10! Along with this, they also look like they will die in a day or two as they're bone dry. Definitely not worth the money - should have believed the reviews and will never be buying from here again. Not the high standard you'd expect from Waitrose!

Delivered to wrong address for Valentine’s Day total spoilt the surprise

Next day delivery, flowers beautiful.

So much for Waitrose supposed quality. Really disappointed with the valentines roses that arrived for my wife. Very small, tired and bland looking. Certainly not worth the money. I was so disappointed I jumped in the car and went to our local Tesco and picked up a beautiful, fresh, vibrant bouquet for much less than half the price. Will not be purchasing from them again.

I have received the flowers that I ordered for valentines day and must say I am more than disappointed with the quality they are bone dry with no water source to keep them alive 2 heads broken not great at all I am gob smacked at this as they were very expensive… not even a ribbon around them as a bit of presentation.

Not best pleased and wouldn’t recommend at all!!

Will never buy flowers for Waitrose again. My daughter works at a school so had the The miniature Spring garden delivered to the school. No delivery as it arrived late in the evening. When it arrived next day it had all fallen out of the small planter very small planter not £45 worth. I was discussed with it. What a ripe off.

They arrived as a birthday gift. If I had sent these I would not be happy with the quantity the flowers seemed damaged as petals seem crushed. I phoned and they will send out some more I will send in photos too.

Received flowers as a birthday gift.
Package intact but when opened the box had been upside up at some point. Plants and soil everywhere, most roots broken, just a mess.
Awaiting responce from Katie at complaints dept, pictures have been sent.

After a promised replacement by Tom Paterson, case taken on Sarah Carter
still no flowers. 29th Jan.

I ordered a £40 (£45+ with delivery) bouquet for my wife which arrived during the day. When I got back to work and saw them in a vase on the kitchen table I thought my wife had split the bunch and put half somewhere else. Alas, that was it! Looks nice but a measly amount of blooms for the sum paid. I'll go back to shopping at independent florists from now on.

Waitrose promised to deliver flowers for my wedding anniversary, then had email mid-afternoon on 2 Jan to say can't do until 3 Jan - useless.
That and I had a promo code accepted which gave me free delivery of £4.95 - this was not debited on checkout as promised.
Flowers were adequate, no more

I ordered a table arrangement for our Christmas table to be delivered on 23/12/23. On arrival it was not fit for purpose - holly berries brown and squashed, headless roses, dead eucalyptus. The hurricane lamp had been packed across arrangement. completely squashing it. This cost over £60 and was only fit for the compost - where it ended up. I shall never rely on Waitrose again for a special floral arrangement.

I ordered these for my friend who sent me a photo when they arrived. I wish I knew how to download a photo. Extremely disappointing; not only fewer stems than stated but the quality was very poor. A new bouquet arrived. Not much better. She is going to send me photos as the flowers open. I can't believe this quality from Waitrose.

Had four deliveries from waitrose florists only one was fit for purpose each was a gift plant none had plants in there pots on delivery would suggest waitrose stop using their courier or stop selling plants for delivery leaving this to a competent company have always thought waitrose as a quality company until now