Wallis Reviews 

Shocking !!
Too long delivery times and when returned as not happy with item quality.
I still haven’t had a refund and it’s been 2 weeks now ?
When I Contact them I was told they have refunded and received an email confirming this but nothing back in my bank yet ??? I stupidly ordered another item ,while waiting for the refund and have received old used clothing and wrong size too !!!
I contacted they again and was told they were transferring me and still nothing ,
This has got to be the worst company I've ever ordered from !!!

- IMPOSSIBLE TO GET A REFUND
Returned my order at the beginning of Oct - still no refund. Have contacted on both WhatsApp and Messenger. AI bot constantly asked which country I live in, and then said my query would be passed onto an agent....... no response despite trying over and over for the past few days.
It’s impossible to get your money back.
No telephone number available to speak to customer service agent. So annoyed would never by from Wallis again, getting in touch with my bank to see if they can help.

Ordered and paid for 2 day delivery, as needed for an overseas holiday. Despite conformation that it would arrive on time even though tracking showed no movement for 2 days, it arrived a day late (when I was already on the way). I told them to cancel the order, but was told I would need to return for refund. Completed return, and was charged £3.99 fee for return, which was eventually refunded after several attempts to contact via ridiculously slow online system (and there is not phone number to contact). Return was delivered to them on the 16th October, and have not had any confirmation, or refund since!! I have tried to contact the customer service again, and have been waiting for a reply for 3 days, this is just not good enough. I am now contacting my credit card provider to start the charge back process. ADVOID THIS COMPANY AT ALL COSTS, AS CUSTOMER SERVICE AND AFTERCARE IS NON EXISTENT.

UPDATE - After waiting 4 days for text message reply, was told that the refund was being processed, and would reach my account by the 6th November, and it is now the 6th and unsurprisingly NO REFUND has been received. The return was delivered 3 WEEKS AGO! I just don't know how this company gets away with such appalling behavior.

UPDATE - So due to the very late responses and non existents customer service, and no promised refund, I resorted to credit card charge back, which is now being used to delay refund further. DO NOT BUY FROM THIS COMPANY, ANY EXCUSE NOT TO REFUND!

Woeful is all nice can say! I received 3 out of 4 items. It was implied in delivery email to me that last 2 items would arrive together (they had one tracking no). This was not the case! There was no way of making contact to try to find my missing item. I will NOT be using this site again! A very expensive lesson!

Appalling service and even worse or non existent customer service responses.
Ordered dresses and there system put an incorrect address without a house number to another city to where I live.
No phone to contact, either no response, automated or responses that do not help. Unwilling to help and state have to wait for 3 unsuccessful deliveries and watch return to factory. Courier stated company can change address but won’t and alternative is to leave with a non existent neighbour or drive 30 miles to collect from a locker. Tried to deliver to s locker and did not do that either.
Presently tracking status still says your order is out for delivery but late . Now told have to wait til at least 3rd nov to try snd claim a lost parcel .
Terrible service and will never use again. Used to be a great place to order from

Edit after reply .

Still feel returns policy ridiculous also the fact money is not refunded for over 3 weeks after you got items back is disgusting .
Every other place I have brought online and had to return cash back in my account in 3 days after return.
So not feel wallis care at all about customer satisfaction.
I loved wallis clothing but the fact worn clothes sent out no one seemed to care at all .

Wish I could leave zero rating .
Ordered 2 tops they arrived ok but when went to open one had clearly been worn and unbuttoned and sleeve inside out .
No phone number call so sent messages on WhatsApp and messenger.
Replies few sporadic and 99% of time generic reply .
Finally got refund link.to find they charge me to return a worn top.
They had back o 21 10 2025 and tell me my refund will be 10TH NOVEMBER absolutely disgusting.
Takez 2 hours bacs now.
Keeping my money for nearly month.
WORST ONLINE SHOPPING EXPERIENCE I HAVE EVER HAD .
No customer service at all a disgrace

Scammed by what was once a reputable company! Ordered a beautiful coat - No problems there! But they snuck on '£5.99 Order protect with swap' fee to my invoice. My purchase is already protected with my credit card and I never knowingly agreed to this charge. In addition to another unauthorised 0.36 p donation for some other codswallop - hidden charging at it best! OUTRAGOUS.

AVOID AVOID AVOID - IMPOSSIBLE TO GET A REFUND
Really should have an option for a zero star rating. Returned part of my order at the beginning of Oct - still no refund. Have contacted on both WhatsApp and Messenger. AI bot constantly asked which country I live in, and then said my query would be passed onto an agent....... no response despite trying over the past few days. Wish I had found these reviews before spending money. Will be contacting my bank to see if they can help with getting my money back. Will never buy from them again and will be telling everyone I can to Avoid at all costs. As a petite 5'2 Wallis was always a go to for work clothing, such a shame a good company has been taken over by what seems utter crooks!

They take two weeks to give a refund and have sent a ladies top twice which is not the same as photo.
You get no replies and they have no phone number!

Delivery arrived on time which was great! however returns service is not good at all! return was confirmed on the 3 rd October and I'm still waiting for my refund.Have tried emailing and whataspp but not even a reply. I will not purchasing anything from there again!

NEVER use this company , the returns process is none existant you just never hear anything from them & up to now I have not recieved my money back , the only way of contact is social media which I don't use , do yourself a favour & shop with a reputable company that you can discuss your problems with a human being !!!!!!
Just checked with Royal Mail tracking , Wallis received this return on 18th September & I still haven't even had the coutesy of an email to acknowlege the return never mind had my money back , that is 16 days !!!!!!!!!!!!!!!!!!!!!!!
"Rob"obviously can't read I suppose a robot i had waited 16 days after you received my return before writing the review so what happened to 14 days , and there is no way of discussing anything with anyone !!!!!!!

Tried to review a pretty poor purchase on the wallis site, but not only is there no dedicated way of doing it through your orders, you can't even do it on the product page - says that "submission is currently unavailable". This is a tactic to prevent you from leaving unfavourable reviews.

Wallis has gone down the toilet in recent years, the quality of their clothing is really poor when compared to the price. I wouldn't trust this brand to buy from online ever again.

Horrific refund process. I have been told 2 differnet refund dates by the automated system. Neither was correct. I am owed well over £100 and this is now almost 3 weeks with 0 contact. I am in the process of starting legal action if I receive no response in next few days. NEVER AGAIN

What has happened to this store which is now online only? So sad to see this upmarket store descend into the abyss. I bought a lovely dress online which wasn’t suitable for me and returned it. This was on 5 September. It’s now 21 September and although I’ve messaged them on Facebook Messenger (the only option I’ve found) I get AI responses saying the refund is ’in the system’ and will be refunded shortly. Luckily, unlike others it’s not a lot of money but they have the audacity to take £1.99 off the refunded amount after waiting all these weeks to get it back! Time for Martin Lewis to step in to sort out this unscrupulous mess of a company who I believe is now Boohoo. Won’t be buying anything from the Boohoo stable ever again and hopefully they’ll eventually close up shop if everyone does the same.

I bought some items and returned them immediately.
To get a refund was unbelievable.
You have to contact them using WhatsApp or Facebook Messenger.
After several attempts with no refund, I had to file a complaint with the payment platform I used to make the payment.
Thankfully, they looked into the complaint, and that was when I got my full refund back.
I will never buy anything from them again.
Please note that this is no longer the original Wallis. Wallis and Debenhams have been bought, so you are not dealing with the original Wallis or Debenhams.

I placed an order with Wallis on 11th September, expecting delivery within 5–7 days, as stated on your website. That would have meant arrival by the 22nd—a deadline that mattered, as the item was meant to travel abroad on the 23rd. It’s now the 19th, and I’ve received no parcel, no update, and no support.
I emailed Wallis—no reply. I tried the WhatsApp link on your website, only to be rerouted to Debenhams, with whom I previously had a separate issue that took huge effort and far too much time to resolve. Now, the WhatsApp team is ignoring my messages entirely.
To make matters worse, I cannot log in to the Wallis website to track my order. The site throws an error, and despite multiple attempts to reset my password, no reset link was ever sent. The website is clearly not functioning, and no one is responding to tell me where my parcel is or whether it will ever arrive.
Out of sheer necessity, I placed a similar order with Amazon yesterday—and I’ve already received confirmation that it’s ready to collect at my local counter. That’s the level of service I expected from Wallis, and it’s deeply disappointing that I had to go elsewhere.
This is not just poor service—it’s systemic failure. I’ve lost time, trust, and potentially the entire purpose of the order. If Wallis still operates with any accountability, I expect an immediate response, a full refund, and a clear explanation for this appalling experience.

Updated Review:
I had a disappointing experience with a Wallis order that never arrived. The courier confirmed it was never handed over, and initial attempts to resolve the issue went nowhere. Interestingly, when you click the Wallis WhatsApp contact link, you end up chatting with Debenhams customer service—perhaps they’re now part of the same company. After several messages, Debenhams did eventually issue a full refund, which I appreciate. That said, this mirrored an earlier issue I had with a Debenhams order, suggesting a recurring problem with order fulfilment and communication. I hope the company takes steps to streamline its systems and improve customer support.

Placed order for 2 items one was delivered fairly promptly, the other is missing presumed lost.
4 attempts at contacting customer services, with the same idiotic robotic response everyone else is complaining about. Can't believe you are still getting away with this, Wallis, and I won't rest until have my items or a refund.
Update 27/09. I used a company called Resolve which came up when I was reviewing other complaints about Wallis. This is allegedy free (not asked for any payment) and they managed to solicit a response from Wallis to the effect that I'll be getting a refund....watch this space.
Also received reply to this review from Rob, (short for Robot) which was the same as it's reply to all the other reviews

I’ve had a really frustrating experience with Wallis. Placing an order on the website was unnecessarily difficult, both my debit card and Apple Pay were repeatedly rejected, and I was eventually forced to complete the payment using the same debit card via PayPal.
I also paid extra for express delivery, but have now been told that one of the items won’t arrive until Monday, which is outside of the express delivery timeframe, making the extra charge completely pointless. To make matters worse, I’ve received no delivery update whatsoever for the second item.
When I tried to contact Wallis, I was directed to a WhatsApp number for Debenhams, with no option to speak to someone over the phone. I then received a generic message stating the item was sold via a third party and could take up to five days to arrive, something that was never made clear at the time of purchase.
Ironically, had I not paid for express delivery, I would have qualified for free standard delivery (delivers within 5 days) anyway, as my order was over £75.
Overall, this has been a really disappointing experience. It’s easy to overlook customer service once an order has been placed, but what businesses often forget is that poor service ensures one thing… customers won’t come back.
Order DUX044445053

Something I’ve also noticed from reading the reviews are the stories that match not only mine regarding Wallis but a poor experience I also had with boohoo (customer being told CCTV of returned item being unpacked has to be watched before a refund can be issued) and a quick search shows me that Boohoo owns Wallis! I feel very disgruntled to find this out as I had vowed never to order from Boohoo again!

Edit to reply:
No it has NOT been dealt with properly, or resolved by customer Service, I paid extra for express delivery, and it came after the delivery date expected, customer service via WhatsApp initially ignored my messages then when they finally replied they REFUSED to refund me for the delivery…then they ignored further messages!

Order number: DUX043897013
So disappointed with the refund process! It has been over 3 weeks since I returned all of the items I ordered and still no refund. I have messaged and emailed and keep getting the same robotic response. I am considering legal action if this is not resolved.

Kai was very helpful and replied to my query by return which was really good. She explained procedure and gave me the correct lead through which to return the items on the order number I was having problems with using Wallis portal. I am very grateful for her assistance.