Warmersolutions Reviews 

I am very impressed with the service I have Reserved. Andy and Andrew have been brilliant in every way and I wish to thank them fr their wonderful service.

Carl called on the Monday to inspect my loft found moist on the rafters , so the men Aron and Janes came here next day, arrived about 9 worked all the time apart for one drink , then fished about 2 ,they cleaned up after they finished , very nice young men and helpful , so Now will have to see if they is any differents when winter arrives

This company targeted my 79-year-old father after obtaining his details through a lead generation website. Within just two days of the initial contact, they had pressured him into signing up for loft insulation and paying £3,000 upfront.

Despite the fact that my father does not use or access the loft, he was persuaded to proceed without a clear understanding of what he was agreeing to. He was also presented with a separate form specifically designed to waive his 14-day cooling-off rights, something he did not fully comprehend. This form seems to have been used deliberately to fast-track the work and prevent him from changing his mind.

No proper explanation of the contract or his consumer rights was given, and the whole process felt rushed, exploitative, and deeply inappropriate for someone of his age and vulnerability.

We have now reported this matter to Trading Standards and are seeking further advice. Companies like this should not be allowed to operate unchecked especially when their tactics involve taking advantage of elderly people.

Avoid this firm at all costs, and be extremely cautious if they contact you or your loved ones.

We have been experiencing a condensation issue in our loft necessitating the use of dehumidifier pots in the loft space. John Pickles called by prior arrangement and carried out a survey of the loft which revealed our 38 year old loft glass fibre insulation was ineffective and was showing signs of a black mold. He showed us several photos of our loft and discussed the remedial options with us. He recommended that the old glass fibre insulation was removed and replaced with Rock Wool at roof joist level. In addition the rafters would be treated and a multi foil was then attached to the rafters to combat condensation. There was no hard sell and he told us that we were free to use another local installer or to use Warmer Solutions. As JP had been helpful carefully explaining what was causing the condensation we decided to go ahead with WS. The work was carried out last Wednesday by Zack and Chaz who worked non stop to get the job done quickly and thoroughly. There was a query about the job materials but this was quickly resolved. The old insulation was picked up the next morning as promised to be disposed off in an environmentally safe manner. An immediate benefit was that in this hot weather the upstairs of the house is cooler and the loft space a better place for light storage. We are now keen to find out the potential gas central heating savings this winter and hopefully with effective loft insulation the house should warm up more quickly. We are glad to have got the job done now in time for next winter and to have little or no loft condensation.

My property was assessed by a surveyor who identified a significant moisture problem in my loft due to poor insulation. He advised me to get the insulation changed or at some point I might face more significant measures like having to undergo some kind of roof repair. I agreed with his assessment and signed for foil insulation on his advice. They managed to fast track the installation due to how bad the moisture problem was and work was carried out the next day speedily and efficiently despite the heat in general but more importantly in the loft.

Positives
+ everybody identified themselves and I was informed who would be coming and when
+ everybody arrived within the appointment window even if they didn't necessarily come at the earliest part of said window
+ given how filthy the loft was they left things relatively clean and I didn't need to do much more than run a vacuum over the carpets to make everything pristine again
+ they emptied my loft of items left by the previous tenant with no extra charge and there turned out to be way more things up there than expected
+ work was carried out pretty fast by my reckoning and whilst they did take breaks because of the heat they didn't take the mick

Negative
- the initial surveyor seemed a bit rushed and behind schedule
- due to the above rushed aspect of the surveyor I believe he failed to mention wood treatment I could have received that would have helped with the damp even more as I understood it.
- I was only informed of the wood treatment after installation of the foil was complete and the installer made it clear that the wood could no longer be treated after the foil was in place
- I got in touch the office and they escalated it to their manager who failed to get back in touch with me on the day of the installation
- they are very insistent on getting paid and when I didn't pay on the day of installation due to aforementioned concerns they rung me back on the next working day. I was at work at the time and mentioned this and the agent became quite threatening when I suggested we could do this on my next day off due to me being unable to pay it because I was busy and might not get a free moment before they shut. I did eventually pay it later that day but they are incredibly inflexible and aggressive when it comes to payment.

Additional info:
~ having spoken to their manager my concerns about not getting the wood treatment were alleviated and he answered my questions about the job

I was cold called regarding a loft space inspection which I agreed to. The man came, and spent about 15 min on the inspection. My property is a 1920’s bungalow. He found no signs of damp but the lagging was nearly 20 years old and he said insulation could be improved which would reduce my bills and epg rating which is low but was not essential. He was not pushy in any way and told of a foil product fitted under the tiles which could improve both. The price was reasonable but as subsidies couldn’t be guaranteed till I committed I declined.
About 3 weeks later the office rang with a guaranteed better price and I agreed.
Two days later Sam and Harry arrived about 9.30. They discussed what they were going to do advised on a number of options as I have a large complex roof space in three sections. They covered downstairs and began work. They wouldn’t stop for drinks or lunch even though it was a hot day and worked through until about 2.30.
When they had finished they vacuumed throughout and tidied up. They took me up into the loft to inspect what they had done and gave me around 20 before and after photographs covering all areas.
They were polite and courteous and couldn’t have been better in their work and approach.
I am a cautious pensioner and investigate things thoroughly before committing so I can say everything has been exactly as promised with an excellent tidy job and a professional staff in all departments.

Arrived on time very courteous have done a great job and cleaned up very well would highly recommend

Russ and Alfie were very professional, courteous; and also tidied up very well afterwards. Excellent! 👍🏼👍🏼

£150 Worth of shiny foil in a loft and a £4800 Invoice,
Matt Alright would have a field day with these clowns,
Rogue traders preying on the vulnerable and elderly,
My mother has just this week told me about how she got robbed.
Sue me Warmer Solutions, See you in court.

Honestly, I was sceptical at first. The amount of work needed felt like it would take days - but Alex and Arthur got it all done in just one!

They insulated the entire loft with 65m² of foil, did timber treatment, and applied 85m² of masonry creme to the whole house. Everything was done properly, with care and attention. No mess, no fuss, just proper, tidy work throughout. The lads showed up on time and cracked on straight away. You don’t often get this level of quality and speed together. Really impressed with the whole experience.

Just waiting now to see the difference in the bills! Thanks to Alex, Arthur, and the whole team at Warmer Solutions - would highly recommend them if you’re after proper results without the usual hassle.

Joe and Sheldon arrived ok, polite and friendly job done cleaned up afterwards. All good

This company is absolutely disgraceful where do I start cold calling warmer solutions director Hegarty, Marcus came to my stepfather's house age 77 very vulnerable roughly 6 years ago we had the roof done with new breathable felt and battens allowing the roof to have good air circulation this had cured the dump problem that was above windows upstairs. Warmer solutions had installed a silver foil installation inside the roof. The contract price for this work £5,184.00 the installer that came in was there for no more than 4 hours my stepfather has already paid a deposit £1,296.00 they took advantage of an old vulnerable man that has been through very very very serious traumas. The one thing I didn't like they got the deposit off him then there is a 14-day cooling off period 2 days after the signing of the contract they've commenced work getting him to sign another contract to do work straight away making a 14-day cooling off period in their eyes non-valid. There is no way anyone that's vulnerable will be able to read that small print. Another thing I found alarming on his brochure and paperwork inside and booklet the federations he is supposedly registered with he is not registered with 1 LABC 2 safe contract approved 3 green deal approved provider 4 energy saving trust 5 Kiwa. there is four companies he's registered with three of these companies are nothing to do with this type of work and one of them is and they haven't got back to me yet.
I've run a business for over 35 years I'm a very very very highly skilled craftsman when I think they could be vulnerable I make sure someone else is there for them so they fully understand.
This is only the start
I think when my mum was alive when the roof was done with new felt and batten with scaffolding just over £3,000.00.

Just had Warmer Solutions do my loft insulation first of all the sales rep. was straightforward and knew what she was talking about she had a great personality. The fitters Arthur and Alex kept us informed when they would arrive, when they arrived they were a little late and were very apologetic they started work and never stopped all day even for a drink,their saying was we are here to WORK and they did, for me it is great to see workers with an attitude like that, shame a lot of the youth have not got the same work ethic.

Joe & sheldon done a faboulus job under circumstances of removeing foam insulation. From the off they were polite did a brilliant job and declined any refreshment just got on with it. Thamks Lads

Alex and Arthur came to my house 21 June 2025 to do loft insulation. what 2 great lads they were! very good and efficient it was a very hot day so I made sure they had drinks and ice lollies great Job done very pleased with overall appreance (space ship) just need to wait for the winter to see how my bills change

Very professional from Samantha coming to see us and she explained everything to me and how it all will be done. 5* for Samantha.
Since having loft insulation done the house is so much warmer. The men that came and installed it was very professional and did an amazing job.

Very good chaps good job

Mrs Lowdon!

My elderly aunt was cold called by Marcus. I googled Marcus Hegarty and found he was a former drug dealer. Marcus not only did a bad job, but from inspecting the Google Home I installed in my aunt's home, he also 'helped' my aunt, reduce her bank balance by 5000 GBP.

I inspected his work with a professional and they found he had not prepared the surfaces prior to insulation - and so the mould will return. The layering of the chemical used is also uneven and so is not efficient.

It is deeply upsetting because I work abroad, and I come back every few months to check on her as she is alone. It is predatory and I am concerned that there are so many similar experiences and yet nothing has been done.