AVOID this company. Goods showing online are not in stock. They ignore messages through the online contact form. If you call the number on their web, they can't help as it was an "online" order. The 0... Toon meer
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Lees wat reviewers zeggen
David, the engineer, who travelled from Bristol to fix our ThermaQ hot water cylinder is so professional and even went an extra mile to explain to me the functions of those critical components, and... Toon meer
Bedrijf heeft geantwoord
Stay away from Water Boilers Direct! It’s been over 10 days since I placed my order, and it still hasn’t been dispatched. I’ve contacted their customer service multiple times, and they just keep sayin... Toon meer
Really poor service, we've been waiting 6 weeks since ordering and we still don't have an installed water cooler We've chased multiple times only to receive generic email responses from people wh... Toon meer
Bedrijfsgegevens
- Flessenwater leverancier
- ook in
- Drinkfonteintje
- Kantoormeubilair leverancier
- Warmwatersysteem leverancier
- Waterfilterleverancier
Geschreven door het bedrijf
The UK's largest independent supplier of hydration! Keeping homes & businesses hydrated, safely and sustainably. The WCD Group is an award-winning, leading drinking water solutions company working with the industry’s biggest equipment manufacturers and supplying some of the largest blue-chip companies in the UK with hot and cold drinking water coolers, boilers and instant hot taps. Our ethos is to be the UK's leading supplier of ‘everything hydration where you want it', so that consumers can buy sustainable hot, cold, and sparkling drinking equipment that saves single-use plastic pollution and conserves energy and water, with the health of our customers and the planet in mind.
Contactgegevens
WaterCoolersDirect.com, Clearview House, 24 Bamel Way, Gloucester Business Park Gloucester, GL3 4BH, Gloucester
- 0800 731 1491
- info@watercoolersdirect.com
- www.watercoolersdirect.com
2,3
Slecht
750 reviews
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Awful experience
13 maart 2023
Dispenser came with wrong variant of taps
I bought 2 water dispensers two weeks apart. First dispenser came with wrong variant of taps. Photos on the website shown taps which were horizontal push based rather push down from the top. I called before ordering the second dispenser and was told that I will be sent replacement taps and the 2nd dispenser will be of the advertised variant but on the contrary. Iv been waiting for 2 sets of new taps for over a week and no communication from the company on this topic. I don't have time to repeatedly chase for the resolution.
6 maart 2023
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Sheikh,
Thank you for bringing this feedback to our attention.
My sincere apologies you encountered this issue.
Either myself or one of our Account Managers will be in touch shortly, to make sure you're satisfied with your order.
Laurence Baldwin
The WCD Group
Sales Team Leader
WCD Wants double payments
I paid and then the company chased me for payment. Its not good customer service to chase someone for payment when they've already paid. Cooler arrived within 5 working days but 10 days for the water.
11 februari 2023
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Jacqueline,
Thank you for your recent order, and for bringing this feedback to our attention - we really do appreciate it.
My apologies you encountered this issue, it seems as though this was an error with one of our systems. It is our priority to keep the customer journey as streamlined as possible.
Either myself or one of our Account Managers will be in touch shortly, to make sure you're satisfied with your order.
Laurence Baldwin
The WCD Group
Sales Team Leader
received the replacement water filter
received the replacement water filter. Couldnt work out how to fit it. Phoned Water Coolers and Fraser talked me through how to fit it. Simple! Great service. Thank you :-)
6 februari 2023
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Rita,
Thank you for the review; it is greatly appreciated.
Please get in touch should you need any help in the future.
Best Regards
Laurence Baldwin
The WCD Group
Sales Team Leader
Very quick and efficient reply to query
19 februari 2023
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Susannah,
Thank you for the review; it is greatly appreciated.
Please get in touch should you need any help in the future.
Best Regards
Laurence Baldwin
The WCD Group
Sales Team Leader
Amazing, Helpful Personnel
Quick response to all emails, easy to liaise with and really, really helpful.
14 februari 2023
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Lea,
Thank you for the review; it is greatly appreciated.
Please get in touch should you need any help in the future.
Best Regards
Laurence Baldwin
The WCD Group
Sales Team Leader
Lucinda - A Rare Jewel
Lucinda is incredibly helpful! She always assists me with updates, information and solutions when requested. I know that if Lucinda picks up my email that she will always aim to resolve swiftly. She is a credit to WCD.
30 januari 2023
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Gary,
Thank you for the review; it is greatly appreciated.
I'll be sure to pass on your kind words to Lucinda.
Please get in touch should you need any help in the future.
Best Regards
Laurence Baldwin
The WCD Group
Sales Team Leader
Best quote we found
Best quote we found, even better than contractor discounts! Easy service to place order, just waiting for products to arrive!
30 januari 2023
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Mark,
Thank you for the review; it is greatly appreciated.
Please get in touch should you need any help in the future.
Best Regards
Laurence Baldwin
The WCD Group
Sales Team Leader
Quick response to my request for costs
Quick response to my request for costs, competitive prices, super helpful and friendly.
27 januari 2023
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Claire,
Thank you for the review; it is greatly appreciated.
Please get in touch should you need any help in the future.
Best Regards
Laurence Baldwin
The WCD Group
Sales Team Leader
Customer experience
Lucinda was extremely helpful in chasing up the supplier and arranging for an engineer to visit to fit the item.
25 januari 2023
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Robin,
Thank you for the review; it is greatly appreciated.
I'll be sure to pass on your kind words to Lucinda.
Please get in touch should you need any help in the future.
Best Regards
Laurence Baldwin
The WCD Group
Sales Team Leader
Response was quick and the customer…
Response was quick and the customer service was very helpful. Spoke to Joel who was happy to help, delivery writhing 2 working days. Overall great experience.
25 januari 2023
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Josh,
Thank you for the review; it is greatly appreciated.
Please get in touch should you need any help in the future.
Best Regards
Joel Perry
The WCD Group
Account Manager
Great service.
Contacted WCD online regarding a Quooker tap. Joel responded immediately, answered a few queries, we agreed a price, paid through a secure site and the unit was delivered on time in two days.
Faultless service.
18 januari 2023
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Mr Keys,
Thank you for the review; it is greatly appreciated.
We like to gain as much feedback as possible to ensure we continuously improve our service.
I hope you enjoy the new quooker!
Many thanks,
Joel Perry
Sales Account Manager
I’d have put 0 stars if I could
I’d have put 0 stars if I could. Supplied a boiling tap for a customer, both have broken within a year. Currently trying to get a replacement delivered but they can’t give me a date when they will be back in stock. It’s been going on for almost 2 months. No response from emails and when I call they tell me different dates when they’ll be in stock which come and go with no delivery.
13 januari 2023
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Hi Andrew,
My sincere apologies for the delay you're facing.
I can see on our system the product has arrived, and you're now currently waiting for the installation.
I've contacted my scheduling team to expedite this for you and CC'd you into the thread.
Best Regards
Fraser Goggin
The WCD Group
Account Manager
01452 651 163
fg@thewcdgroup.com
It would be nice to actually receive…
It would be nice to actually receive the water cooler and bottle that I ordered on the 19th November, or to be replied to in the emails I sent chasing delivery. Nearly £200 is a lot of money for our little charity.
No communication nothing, so if someone could reply that would be appreciated.
19 november 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Carolyn,
I hope this email finds you safe and well.
Please accept my sincere apologies that the order has not been received, I have emailed you directly to get this matter resolved. I can assure you the cooler will be with you in the next 1-2 working days, and I have sent a complementary bottle of water as a token of our apology for the delays.
I will speak with you directly to resolve.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Top class customer service
Top class customer service. Had an issue and it was sorted immediately and attentively. Great product, great price and great service. I highly recommend WCD.
19 december 2022
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Gary,
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
excellent delivery time but the casing…
excellent delivery time but the casing had a dent in it. I needed the boiler urgently and Watercoolers put it as an urgent delivery! The boiler is now in place and working brilliantly--well done WCD.
2 december 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Great communications
Great communications, when the original product I was after was no longer available, they were able to offer us a similar product of what we wanted it to do and arrived very promptly.
25 oktober 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening,
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Excellent communication
Quick response when they found that an item I had ordered on-line was not in stock and would not be back in for about another month. They offered a full refund or an alternative product, and then gave an excellent price for the alternative which was far superior !
22 november 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Very professional
9 november 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Michael,
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Dr Tarlow,
Thanks so much for the recent order of the Bottle fed cooler, we really appreciate the business and you taking the time to leave this review.
I know the last cooler served you for many years, and I have no doubt the new Clover machine will serve you for many years also.
Please do let me know if I can be of any further assistance.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
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