AVOID this company. Goods showing online are not in stock. They ignore messages through the online contact form. If you call the number on their web, they can't help as it was an "online" order. The 0... Toon meer
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Lees wat reviewers zeggen
David, the engineer, who travelled from Bristol to fix our ThermaQ hot water cylinder is so professional and even went an extra mile to explain to me the functions of those critical components, and... Toon meer
Bedrijf heeft geantwoord
Stay away from Water Boilers Direct! It’s been over 10 days since I placed my order, and it still hasn’t been dispatched. I’ve contacted their customer service multiple times, and they just keep sayin... Toon meer
Really poor service, we've been waiting 6 weeks since ordering and we still don't have an installed water cooler We've chased multiple times only to receive generic email responses from people wh... Toon meer
Bedrijfsgegevens
- Flessenwater leverancier
- ook in
- Drinkfonteintje
- Kantoormeubilair leverancier
- Warmwatersysteem leverancier
- Waterfilterleverancier
Geschreven door het bedrijf
The UK's largest independent supplier of hydration! Keeping homes & businesses hydrated, safely and sustainably. The WCD Group is an award-winning, leading drinking water solutions company working with the industry’s biggest equipment manufacturers and supplying some of the largest blue-chip companies in the UK with hot and cold drinking water coolers, boilers and instant hot taps. Our ethos is to be the UK's leading supplier of ‘everything hydration where you want it', so that consumers can buy sustainable hot, cold, and sparkling drinking equipment that saves single-use plastic pollution and conserves energy and water, with the health of our customers and the planet in mind.
Contactgegevens
WaterCoolersDirect.com, Clearview House, 24 Bamel Way, Gloucester Business Park Gloucester, GL3 4BH, Gloucester
- 0800 731 1491
- info@watercoolersdirect.com
- www.watercoolersdirect.com
2,3
Slecht
750 reviews
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Company think of one customer as if they don't have much customer
Personalized good customer experience
27 september 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Abosede,
Thanks so much for the recent order, and taking the time to leave us such a lovely review.
I am pleased to hear you enjoyed our personalised service, we actually have over 50,000 customers, but have always strived to ensure we treat each customer with the "white gloves" they deserve.
Please do let me know if I can be of any further assistance.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
very happy with service and swift…
very happy with service and swift delivery
products requested as described on website
30 augustus 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Gavin,
Thanks so much for the recent order on our website, and taking the time to leave us a review.
We pride ourselves on our first class service, and love to read lovely feedback.
We will keep in touch to make sure you are well looked after, but should you need anything in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Fast delivery very easy to use website
Fast delivery very easy to use website. I have sent my friends to purchase from here too
8 september 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Kadijah,
Thanks so much for the order, and taking the time to leave us a review.
We do also really appreciate you referring your friend to our website also - thank you so much!
We will keep in touch to make sure you are well looked after, but should you need anything in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
These guys went above and beyond the…
These guys went above and beyond the service it was expecting . Thank you
24 september 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Dave,
Thanks so much for the recent order, and taking the time to leave us such a lovely review.
I am pleased you are happy with the service levels we provided, as we strive to deliver first class service.
We will keep in touch to make sure you are well looked after, but should you need anything in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
I ordered two cleaning kits…
I ordered two cleaning kits unfortunately they did not arrive but , but the helpful staff at water cooler dispatched two directly which arrived no problem
I will use this company again
6 september 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Andy,
Thanks for the recent order, and taking the time to leave us a lovely review.
I can see you dealt with Fraser in our Sales Team, so I will be sure to pass on your kind comments to him. He will be very pleased to read this review, so thank you.
If we can be of any further assistance at all, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
very nice customer service and the…
very nice customer service and the price is 100% better than ziptap!!
5 september 2022
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening,
Thank for very much for the recent order, and taking the time to leave us a positive review - they really do mean the world to us!
We have a wide range of boiling water taps, both domestic and commercial and will be sure to offer a consultative approach to our customers, to ensure you get the right product for you.
If we can be of any further assistance in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Would recommend this company
Very Happy with the service I received and would like to thank Fraser Goggin for all his help very professional
31 augustus 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening Miss Carr.
Thank you very much for your recent order, and the lovely review.
I have shared your kind comments with Fraser, who was delighted with the positive feedback.
We work very hard to ensure we deliver a first class customer service, so it really is important to us to hear when we get things right.
Should you need anything else, myself or Fraser are available anytime.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
It took a long time to arrive but other…
It took a long time to arrive but other than that no problems and product was great
25 augustus 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening Adrian/Natalie.
Firstly, thank you so much for your recent order, and taking the time to leave us a review. We really do appreciate the feedback.
I can see the cooler you ordered, was actually out of stock due to a large trade order taking the available stock on the day of your order. I can only apologise - we do our best to update the website stocks as quickly as possible.
I can see a free upgrade was taken, and sent - if this delayed the delivery process please once again accept my apologies.
I am very please the cooler arrived, and you are happy with the upgraded D25 machine.
We will keep in touch to ensure you are well looked after, but should you need anything else in the meantime - please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Poor customer service.
When I bought my water fountain it arrived quite quick. The problem started when the taps broke. I called them and asked for new taps for the fountain I purchased from them. I paid, they sent the taps. Unfortunately not for my fountain. Now, they don’t bother to replay to any of my emails to exchange those taps that would work with my dispenser. Terrible post sell service.
Look for different supplier. You’ll be better off.
31 juli 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Marek,
Firstly, please accept my sincere apologies for the service you have received, we strive to deliver the very best customer service and take it very seriously when we do get things wrong.
As such, I have emailed you personally to ensure we get this resolved for you.
I look forward to hearing from you.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Excellent service from Josh D & Theo .
Josh D called out, sorted watercoolers out and gave excellent service. Theo in the office was brilliant as well. Many thanks.
28 juli 2022
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Tusar,
Thanks so much for the recent business, and taking the time to leave us such a lovely review.
I will ensure I pass your kind words onto Josh and Theo, who will both be delighted with the recognition.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Ordered as expecting a heatwave
Ordered as expecting a heatwave. We work with adults with disabilities. Arrived next day as promised.
Great bit of kit, easy to install, very neat.
Lovely cold water, on tap! 10/10 ⭐️
27 juli 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Hi Nicola,
Thanks so much for the recent order and taking the time to leave us the review.
Things did get pretty busy in the heatwave, but we did our very best to ensure this didn't effect our service - so it really is pleasing to see that we delivered for you.
We will keep in touch to ensure you are well looked after and hydrated.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Warren,
Thank you so much for your recent business, and for taking the time to leave us such a positive review.
We really do appreciate the good feedback.
We will keep in touch to make sure you are well looked after, but should you need anything in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Just altogether a disappointment ..
Just altogether a disappointment ... Lice chat not monitored, trying to book installation engineer very difficult, trying to pay upfront for that appointment very difficult.. just not as smooth and professional as it should be... lots of room for improvement on all levels...
22 juli 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening Kevin,
Thank you for your recent order, and for bringing this feedback to our attention - we really do appreciate it.
I have emailed you directly to resolve the matter for you.
I can see you have had 2x Live Chats with our Sales Teams, and on both occasions we had responded to you.
Unfortunately, I cannot see any call out from our engineer, and wonder if this was done via the manufacturer of the product and not ourselves? I have emailed you directly so I can obtain this information, and ensure we get this resolved for you.
I hope to speak with you soon.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Friendly and helpful with very prompt…
Friendly and helpful with very prompt response.
21 juli 2022
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening Cheryl,
Thanks so much for your kind feedback, and your recent order of the Clover B5C.
I am delighted to hear you were happy with our service levels, and we will ensure we keep in close contact to ensure you don't run out of water.
Thanks once again, and take good care.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
js@thewcdgroup.com
01452 651 164
I had an urgent requirement today
I had an urgent requirement today, Theo was quick, efficient and attentive and the goods are being delivered to my customer tomorrow, excellent service
12 juli 2022
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Evening Bernadette,
Thank you for the recent order, and the lovely review.
I have passed your kind words onto Theo, who is delighted with the feedback.
We pride ourselves on offering the very best customer service, so when we get such positive reviews it really does mean the world to us - thanks so much.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Absolutely lovely
6 juli 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening Abdul,
Thank you so much for your recent business, and for taking the time to leave us such a positive review.
We really do appreciate the good feedback.
We will keep in touch to make sure you are well looked after, but should you need anything in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Firstly WCD took my order saying the…
Firstly WCD took my order saying the cooler is in stock when it wasn't. Then it took over 3 weeks to get a refund after about a dozen phone calls to chase them ! They never call back and don't follow through with their promises.
24 juni 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Paul,
I am very sorry to read this review, and have emailed you privately to resolve the matter.
We do our best to update our website to ensure it is live and accurate, but sometimes due to peak demand we do run out of stock quicker than expected.
I can see alternatives were offered, and you opted for a refund, which I can see has been processed in full. I am very sorry if you did have to chase this, and I will of course investigate this to ensure our communications are accurate and prompt.
I will be in touch directly, and offer my apologies once again.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Poor communication regarding item stock…
Poor communication regarding item stock levels and delivery times. Our customer is willing to wait luckily. Realistic times should be shown on website before ordering.
Update:
They have been much better and we made a resolve in the end so I upped their rating to suit.
24 juni 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Stuart,
I am very sorry to read this review and the lack of communication.
We do our best to update the website and ensure all product listings are live and accurate, unfortunately on this occasion the manufacturer were let down on some components which delayed the expected delivery time.
We will ensure that the delivery is made promplty as soon as the stock is available.
Should you need any further assistance in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
An issue with the delivery was sorted…
An issue with the delivery was sorted out immediately by excellent staff, spares arrived the following day
10 juni 2022
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Kevin
Thanks so much for your recent feedback and review.
We really appreciate the business, and you taking the time to leave us such a lovely review.
We will keep in regular contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Absolute joke of a company
Absolute joke of a company. Would never recommend to my worse enemy.
Even after the debacle of going backwards and forwards to get an engineer to site.
The engineer (who was great by the way) came to site without details of what was needed, despite being promised a 95% fix on first visit. Could not replace the broken tap, so had to come back again. He arrived with a faulty part and rung up HQ to order a replacement. The new part arrived and was the exact same model, and also faulty. I was then told by a director that I had fitted the wrong one, even though I explained I had just taken it out of the box. All I ever get from this company is sorry time after time. Its just calamity after calamity.
1 juni 2022
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Geoff.
I am sorry to read you have decided to leave us another negative review.
I do understand the part which was sent was incorrect, however to date we have done the following:-
Sent an engineer back to you (at our cost) to rectify the first issue with the swan neck tap.
Arranged to send a bubbler tap, again at our cost to compensate for the inconvenience caused on the first visit.
Offered a reduction in the first engineer call out.
Each time an issue has been flagged to us, we have responded within 24 hours and done our best to rectify the issue.
My Sales Director has again today arranged to send another part at our cost.
We will put this right for you, as we have promised to do so, and our doing our best to compensate this fairly, as highlighted above.
We will be in touch next week to ensure the right part is with you.
Best Regards
Jon Stutter
The WCD Group
01452 651 164
js@thewcdgroup.com
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