AVOID this company. Goods showing online are not in stock. They ignore messages through the online contact form. If you call the number on their web, they can't help as it was an "online" order. The 0... Toon meer
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Lees wat reviewers zeggen
David, the engineer, who travelled from Bristol to fix our ThermaQ hot water cylinder is so professional and even went an extra mile to explain to me the functions of those critical components, and... Toon meer
Bedrijf heeft geantwoord
Stay away from Water Boilers Direct! It’s been over 10 days since I placed my order, and it still hasn’t been dispatched. I’ve contacted their customer service multiple times, and they just keep sayin... Toon meer
Really poor service, we've been waiting 6 weeks since ordering and we still don't have an installed water cooler We've chased multiple times only to receive generic email responses from people wh... Toon meer
Bedrijfsgegevens
- Flessenwater leverancier
- ook in
- Drinkfonteintje
- Kantoormeubilair leverancier
- Warmwatersysteem leverancier
- Waterfilterleverancier
Geschreven door het bedrijf
The UK's largest independent supplier of hydration! Keeping homes & businesses hydrated, safely and sustainably. The WCD Group is an award-winning, leading drinking water solutions company working with the industry’s biggest equipment manufacturers and supplying some of the largest blue-chip companies in the UK with hot and cold drinking water coolers, boilers and instant hot taps. Our ethos is to be the UK's leading supplier of ‘everything hydration where you want it', so that consumers can buy sustainable hot, cold, and sparkling drinking equipment that saves single-use plastic pollution and conserves energy and water, with the health of our customers and the planet in mind.
Contactgegevens
WaterCoolersDirect.com, Clearview House, 24 Bamel Way, Gloucester Business Park Gloucester, GL3 4BH, Gloucester
- 0800 731 1491
- info@watercoolersdirect.com
- www.watercoolersdirect.com
2,3
Slecht
750 reviews
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Amazing service
Great service from the team at WCD. Cooler is perfect and delivery was next day.
21 oktober 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening Kate,
Thanks so much for the recent cooler, and the repeat business.
Really pleasing we have been able to maintain your business. I will keep in close contact to ensure you have everything you need, but If i can help in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Excellent service
Excellent service. Came on time. Did a great job and left everything clean and tidy
21 oktober 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening Liza,
Thanks so much for taking the time to leave us a review.
We do pride ourselves on offering the best possible service, so very pleasing to hear we got this right for you.
We will keep in touch to ensure you are well looked after, If i can assist in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Quality service
Quality service, I had some problems with my cooler so I rang up and spoke to a nice chap and he helped me sort the problem in no time.
19 oktober 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Hi David,
Thank you so much for the kind feedback and review, we really appreciate you taking the time to do this, and your ongoing business and support.
We look forwards to continuing to work with you, and if we can be of any assistance in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
He went an extra mile!
David, the engineer, who travelled from Bristol to fix our ThermaQ hot water cylinder is so professional and even went an extra mile to explain to me the functions of those critical components, and the possible causes of the problem. Surely, deserved 5 Stars!
Update: sadly, after one week, more problems appeared. I need to power off the entire hot water system, and is now waiting the Developer to follow up with the installer!
David, thank you for coming back to check the system for me. You are the few whom I know who truly care about customers' problems!
15 oktober 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good afternoon, thank you for the lovely review following David's call to your property and I'm so glad everything was done to your satisfaction.
I will pass on your kind regards and don't hesitate us to contact us again should you ever need.
Thanks again.
Kind Regards.
Lee Pickup MIPHE RP
Field Service Manager
The WCD Group
07810 369990
Excellent price and fast delivery
Excellent price and fast delivery. Best price of 5 sites I compared and the water cooler has been amazing so far
6 oktober 2021
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon,
Thanks so much for the recent feedback.
We do careful competitve pricing analysis, to ensure we offer great value and even better quality products.
We really hope you are enjoying your Touchless Bottle Fed cooler.
We will keep in touch, but should you need anything in the meantime, please do let us know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Fantastic
The service was fantastic, the only issue I had was that my order updates were confusing. I received an email at 22:30 containing my invoice, that suggested the cooler had been delivered. It was delivered first thing the next morning. This is not a big issue, just confusing.
The cooler arrived well packaged, no damage to either the cooler or box, with a great instruction manual, that was very helpful.
5 oktober 2021
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Joseph,
Thank you for your recent order, and taking the time to leave us such a lovely and helpful review.
We do send out invoices the day the goods are dispatched, we do take understand how this maybe confusing as the goods will arrive the next day. This is great feedback and we will act upon this - thank you.
Meantime, we will keep in touch to ensure you are well looked after. If we can be of any further assistance, please do not hesitate to get in touch.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Very prompt and helpful.
I sent an email to the company over the weekend and first thing on Monday morning, I got a response from Joel who helped me all the way in purchasing a bottled water cooler. He was very prompt with the correspondence and in a few hours, all done. Thank you Joel.
4 oktober 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Hi,
Thank you for taking the time to leave a review.
We pride ourselves on providing quick and well communicated service.
I hope you enjoy the products you have ordered. Drop us an email when you are ready for more water.
Please don’t hesitate to get in contact for any further support.
Many thanks,
Joel Aston Perry – sales account manager
Joel@TheWCDGroup.com
01452 651 155
The WCD Group
Outstanding service
Outstanding service ! I was lucky to deal with Callum Quinby the Telesales executive and my purchase was set up in a few hours !! Great help , very friendly and above all prompt reply.
Recommended to all water-cooler users !
Happy to have found you !
29 september 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Hi Ruby,
Thanks for the order, you have been great to deal with.
I hope the process of installing the machine goes smoothly with no issues.
Of course give us an email when you run out of water, we will be happy to provide you with some more.
Kind regards,
Callum Quinby - Sales Executive
callum@thewcdgroup.com / 01452 226 169
The WCD Group
Great service and quick delivery
Excellent customer service and super quick delivery.
29 september 2021
Antwoord van WaterCoolersDirect.com (The WCD Group)
Hi,
Thank you for your recent business.
I am happy to hear we have been able to provide a quick and high quality service to you.
We are happy to help with any further assistance you may need.
Many thanks,
Joel Perry – sales executive
Joel@TheWCDGroup.com
01452 651 155
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Paulina,
Thanks so much for the recent order, and taking the time to leave us a review.
I am delighted to hear you are happy with the order, the Clover B5C is one of our best sellers, so really pleased you are enjoying having chilled drinking water.
We will keep in regular contact to ensure you are well looked after, and that you have plenty of water re-fills.
If I can be of any further assistance, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Great company with excellent customer service ethos
Great customer service team, very helpful and keen to sort any issues out which you may have.
Have been with WCD for a number of years - would not hesitate to recommend them to anyone.
Top company.
27 september 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Hi Andy,
Thank you so much for the kind feedback and review, we really appreciate you taking the time to do this, and your ongoing business and support.
We look forwards to continuing to work with you, and if we can be of any assistance in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening Bex,
Thank you very much for the kind review, we really appreciate the business.
I am pleased that the delivery was prompt, and that you are enjoying the water cooler.
We will keep in regular contact to ensure you are well looked after, but if I can be of any further assistance, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Excellent Service
Had a wonderful call from Callum earlier today to talk about my replacement filters. Excellent service given, I look forward to our call later down the line.
2 september 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Michael,
Thank you so much for taking my call and the very kind review.
We do keep in touch with our valued customers, and ensure that the filters are changed inline with Health and Safety recommendations.
Delighted to hear you are pleased with our services, we will continue to keep in touch.
Best Regards
Callum Quinby
Telesales Executive
The WCD Group
01452 226 169
Callum@thewcdgroup.com
No problems with delivery or the water…
No problems with delivery or the water cooler.
Big thanks
31 augustus 2021
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Afternoon Ian,
Thank you very much for the kind review, we really appreciate the business.
I am pleased that the delivery was prompt, and that you are enjoying the water cooler.
We will keep in regular contact to ensure you are well looked after, but if I can be of any further assistance, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Antwoord van WaterCoolersDirect.com (The WCD Group)
Hi Clive,
Thanks for your recent order of the River no Fridge, I am delighted to hear you were pleased with our service and quick turnaround.
We will keep in close contact to ensure you have everything you need.
Thanks again for the business and support.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Top quality
From ordering to installation what a first class response from all concerned. Friendly helpful sales team helped me choose the right unit for me and guided me through to installation which was carried out swiftly and very tidily done.
20 augustus 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Morning Iain,
Thank you so much for the recent order, and taking time to leave the review.
We pride ourselves on offering a friendly, consulative approach, so it is very pleasing to hear that came across well.
We will keep in regular contact, to ensure that you are well looked after.
Meantime, take good care and stay safe.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Friendly and responsive service...
Friendly and responsive service and all deliveries made on time. Short notice orders is a big challenge but not for these guys, Thankyou for helping me with my emergency delivery today and thankyou for the great customer service!!
Kind regards
Laura @ The Beehive
19 augustus 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening Laura,
Thank you so much for the review, it really does mean the world to us!
You are a valued, longstanding customer of the WCD Group's and one I am very proud to look after, so thanks again for the ongoing business and support.
Pleased we could deliver water same day for you. We will of course keep in regular contact, and hope everyone at Hello Fresh is doing well.
Take good care, and catch up soon.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
The kettle tap is a great blessing
The kettle tap is a great blessing, providing water at just the right temperature for good tea and coffee, as well as cutting down cooking time for vegetables, pasta and rice. And the chilled filtered water is fabulous. While at the same time we know we're being eco-friendly and cutting down wasted energy. It's simple to use once we got used to the mechanism. And the company are a delight to work with - great service with a genuine smile. I would recommend this to anyone.
18 augustus 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Good Evening Kate,
Thank you so much for your recent review,
We really do apprecaite you taking the time to do this for us. I am delighted to hear you are enjoying the benefits of boiling and chilled water in your home.
We will keep in regular contact to ensure all is well, and remind you when the filter needs to be changed, meantime we are here to help if needed.
Take good care, and thanks again for the support.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
I spoke with Callum on the phone
I spoke with Callum on the phone, very polite and very helpful I look forward to our call in 6 months time.
18 augustus 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Hi Liam!
Thanks for the kind words I appreciate it!
I hope your replacement filters reach you all okay.
If you need anything between the 6 months don’t hesitate to contact me I’ll be happy to help you out.
Kind regards,
Callum Quinby
Telesales Executive
The WCD Group
01452 226 169
Callum@thewcdgroup.com
King callum
Excellent company, would definitely recommend! The reminder calls are brilliant for someone like me who forgets everything and the service provided by the lovely chap Callum was 10/10
18 augustus 2021
Review zonder uitnodiging
Antwoord van WaterCoolersDirect.com (The WCD Group)
Hi John,
It was great speaking with you!
Always a pleasure to help people like you.
Don’t hesitate to contact me if you need anything in the future, I’ll be very much happy to help you out.
All the best,
Callum Quinby
Sales Executive
The WCD Group
01452 226169
callum@thewcdgroup.com
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