Water Irrigation Reviews 211

Placed an order for over £500.

Awaited delivery date which came and went. Order was showing despatched.

Finally decided to contact to chase the order. Nothing had been done with the order, the main products had since gone out of stock and the sales rep attempted to just refund the missing items and despatch the rest - a pointless idea unless theyd asked first.

Zero confidence in this company, clearly their systems dont exist.

What a fantastic service. I found I needed parts at 4pm on a Friday before a Bank Holiday. I looked at the service with a smile I normally use and they were £5 each, I needed 6. A bag of 5 was less than this so I ordered 2 bags next day delivery. But of course so late delivery was to be Tuesday. Imagine my surprise when at 11am the next day, Saturday, Evri rang the bell with my parts.
What a fantastic service.
On the humorous side, I thought I was going to have a quiet weekend however the wife saw the parcel, but it rained anyway so no problem.

I ordered for the first time this April. I was really impressed - high quality products and prompt delivery. An item happened to be damaged/incomplete and a replacement was dispatched the same day without questions or quibbling.

Made an order and paid next day delivery. Got message from Evri say delivery delayed although I have had 2 previous order to the same address. On knowing I tried reaching out however there’s no phone number. Absolute joke. Delivery POOR customer service POOR. would I use again. NOOOOOOOOOOO

Waiting for my refund.

Ordered Hydrosure Double joiners that were too big for my water irrigation pipes. Returned the item only to find out that I not only had to pay for the return postage, but also the original postal costs were deducted from the refund! I paid to the shop £7.58, plus £2.70 to return the item. Total cost £10.28 only to be refunded £3.59! Total rip off Hydrosure, no business from me again

I bought 2 x HydroSure Dual Outlet Water Timers which failed within a year due to plastic degradation. They were replaced and both the replacments subsequently failed. Depsite the clear design flaw (now regularly showing up in their product reviews), Water Irrrigation refused to help as it was outside the 1 year warranty period.

An inactive object should not fall apart from sunlight exposure alone and it is totally unacceptable to sell these for £30/unit when they have a realistic lifespan of 1 year.

The company refused to replace but offered no alterntive either, such as a discount on an alternative. Poor product, poor service, avoid at all costs!

Ordered irrigation timers for urgent use. This company uses Evri for delivery - the worst delivery company in the UK, but cheap for them. Their website says Evri will attempt delivery 3 times before sending back to company, and leave a card to prove delivery was attempted. NOT TRUE, Evri attempted delivery once (so they say) left no card and immediately returned to sender without further delivery attempts.
I only discovered this two days later, on the waterirrigation website, the day before Good Friday. No contact telephone numbers for Waterirrigation, just an online form, which I used. But of course they are closed all 4 days of Easter.
Seriously worried as we have had a spell of dry weather, no rain for all my recently planted greenery.
Really poor modus operandi from Waterirrigation. They have my money, but I have no timers., and no explanation of why Evri
UPDATE 7 APRIL - waterirrigation have replied to one of my 4 emails today, the first day they are open after Easter. They acknowledged the timers had been returned to them, but no reason given. They said they were sending them again by DHL overnight delivery. When I receive them I will update again, and also rate the waterirrigation response they asked for.
UPDATE 27 APRIL
I had a prompt email from the company on the day after Easter. They were re-sending the 5 timers via DHL, which generally do a decent job, and I received them, so I was pleased with that and thought I could exonerate them.
After installing all 5 timers, we found that one was not working due to a function failure. This was a real let down as some of my expensive Yew plants have gone brown and will die now, as we did not realize it was not working for several days during this very dry spell.
I contacted the company by email to say I wanted a replacement for the faulty timer. They said I would not have to return it if I sent a video demonstrating why it was not working. This is not something I am prepared to do, as it is time consuming. I would rather send them the faulty timer and let them work out why it is faulty, I don't believe this is the job of the customer, who has already been let down with a faulty timer. I have asked for an address to return the faulty timer for a replacement, and will update if I get one, and how long it takes.
UPDATE
Water Irrigation's policy is that they will only accept for a refund unused with all packaging in place.
For a faulty one, you must take a video of the fault in action to prove it is faulty! Easier said than done, and very time consuming.
Sounds like they really don't want to replace faulty timers, and the onus is on the customer to prove it is faulty.

terrible service! NO AFTER SALES SERVICE! There is NO phone numbers! Everything is done via email and cannot speak to anyone! AVOID THIS COMPANY!!!

I have placed three recent orders for a diy garden irrigation install. My parcels were expertly packed, all items were in great condition and of excellent quality. I found 95% of the parts I needed (only wish they also had a few more options for pipe converters 25mm-16mm etc.). Order was placed on a weekend, parcels were shipped first thing Monday with clear tracking and delivered on Tuesday. I will definitely keep in mind in future as this was a great experience.

No phone option at all if you need customer services which I did to discuss a replacement product. Only option is an online form which promises a 4 hour response. Four days later and 2 messages and still no reply so my order will be returned and I’ll buy elsewhere.

I was offerd a 10% discount but couldn't use the offer voucher. An email to the customer service followed with a reply in minutes (not hours). The end result was my discunt voucher was honoured.
Sometimes its not all about the problem, its how the company resolves the problem. Customer support were very polite and helpeful. YES I'll be using them again.

Ordered on 23 Dec 2025, paid for next day delivery.
Every single item as ordered delivered on Dec 24.
How pleasant to give such positive feedback. Most important of all, the quality of products they sell are good quality at fair price.

I paid for next day delivery for a product which I did not receive. I have emailed them twice as there is no contact telephone number and am still waiting for the products. Am very disappointed in the service. If I don't hear back I will be asking for a refund from my credit card company.

I’ve placed 3 orders in the last month. All for next day delivery. The first arrived on time via DHL. Both the others were sent via Evri (They are a cheap courier for a reason!) One arrived 1 week later after much chasing. The other is still awaited again one week since ordering. Email repos es are irrattic, and no phone to be able to call. (Did find one via Companies House, but recorded message to say that the line had been closed)! Still hoping I will get my order???
Think carefully before ordering from them. As you can see from the feedback on TrustPilot, it’s a frequent issue.

This company seems competitive and guarantees delivery next day, however, the bad news is they use Everi! A dishonest incompetent delivery company that employs lairs and thieves

Ordered at 6pm here next at 8am , well impressed with the delivery service , product was cheapest i found and easy to assemble ,would recommend

I ordered a sprinkler for a new lawn at 8.10pm and it arrived by 11.30am next day. What an incredible service. Moreso, the item was competitively priced. I wouldn’t hesitate to use this company again. Customer service like this is a dying breed.

Good service. Prompt delivery.

Ordered on Saturday and my parcels arrived Monday, fantastic delivery and products seem first rate.