WATERROWER | NOHRD UK Reviews 

Great rower (performance in Walnut), very elegant and a pleasure to use.

6 months in and I had a problem recently which was diagnosed as the PowerErg unit, Zarah in the support team was extremely helpful and once the issue was determined via a couple of emails and short videos attached, a new part was sent out along with fitting instructions, fitted and problem solved.

The old part was also collected foc for I assume analysis as to why it had failed.

Excellent service which is wished for /expected when spending quite a bit of cash on something like this, but often not delivered these days. In Waterrower’s case they surpassed expectations - great job.

I purchased the Water Rower Original, which came with the S4 performance monitor.

There was a small hick-up with the website taking the order stating the machine was in stock when it wasn't, but this was resolved quickly and maybe delayed the delivery by a day or two. I was contacted by phone about the problem, and the communication was good.

The foot board has an imperfection in the form of a groove a few inches long and it does not align properly at the top. It was delivered with a couple small dings in the base rails and some small marks on the water container.

The S4 performance monitor is basic at best, and feels cheap. It does not come with bluetooth built in, or with a heart monitor (of course you can pay extra for these).

It just doesn't feel as premium as its price suggests.

On the upside, it looks great (as long as you don't look too close) and provides a decent workout. Had I spent 60% of the price, this may have been a 5-star review, and I did see wooden water rowing machines for a little over half what I paid.

It's a beautiful piece of kit as long as it lasts. In my case things started to go wrong not long after the warranty was up. First the sensor disk needed adjusting, which involved some instructions that are impossible to follow without dislodging a bunch of washers there is then no guide on putting back in place. Then the footboard went and I had to replace two brackets, which involved removing the monitor, which I now can't refit properly because you have to push a spring down at a perpendicular angle inside a nook with no room for purchase and then insert a pin without piercing a cable inside a pipe... you get the picture. It's great while it works but unless you prefer DIY to exercise, I can't really recommend it.

Waterrower arrived damaged (in transit), quick email, photo and call and replacement part arrived next day. Unbeknown to me at the time the pulley had obviously been cracked during transit and failed after around 7 months of use. Again quick email, photo and call and replacement on its way for next day with courier. Excellent customer service, quick, organised, professional and so helpful. Great product, great staff. Thank you.

Bought Waterrower S4 brand new from the UK official supplier 10 months ago. After about 9 months of VERY light usage (several days a month) water tank started leaking, water is splashing during every stroke. The seal came undone in several places. One would think that given it's a clear manufacturing defect and taking into account the machine is under warranty, supplier would collect and repair it. But that's not the case! They want you to first spend an hour disassembling it, getting water out of the tank. Then you need to get a big enough box, pack the tank securely and post it to them which is some £30 in total given it's not that easy to find such a big box. Then they will asses it and if you're lucky they'll fix it and you'll have to reassemble it. Talking to their customer support doesn't help either, it's pretty mcu like talking to the wall. So, now I have to look for a postal service and then be responsible for the shipping. So much headache for a product that costed 1K+ and under warranty. I'd wholeheartedly advise you to stay away from waterrower, they're prone to defects and their customer service is literally non existent. It feels like a proper scam.

I bought a WaterRower 6 months ago, having spent many years using Concept 2 rowers at university and in gyms. I think it's a great machine, and gives a smoother rowing stroke (in my opinion). It can also be stored vertically if you need to as a space saver.
I will say that the seal on the water tank began to come away recently, and I had to arrange for it to be repaired (under warranty, so no cost to me). This was frustrating, but the customer service was excellent, and the tank was collected, repaired and delivered back to me as efficiently as could have been hoped. On balance, I'm therefore sticking with a 5* review, and am happy to recommend the product!
P.S. the additional £35 for a seat pad was about the best money I've ever spent. :)

Disappointing experience from a supposedly premium gym equipment supplier. £6,000 of Sprintbok equipment left in parts on a pallet outside the house. No installation or set up. Parts far too heavy for one person to lift - no mention of this when you order or arrange delivery.

Customer service did spring in to action when called and installation was arranged for the next day.

It would have been so much better if I could have pre-arranged delivery and installation. Just be aware that you will need two very strong and fit people available to move the main component, the base, into position

Lost a small part of the machine. Ordered a replacement. It was a different pitch of thread, I’ve an older machine. Absolutely no problem. Couple of emails explaining the issue and additional parts sent sent out. Fantastic service by all

Gideon came back to me really quickly with very helpful responses to my several queries about buying a NoHRD Slimbeam machine. It made a difference - and I may otherwise not have gone on to make the purchase.

Good work, I'd say!

I'm only putting 4 stars instead of 5 because one of the components arrived damaged - ordered on Saturday 23rd September, arrived on Friday 29th September, but because of the support line only being open Monday to Friday, we had to wait until the following Monday before the resolution was initiated.

I cannot fault the customer service how quick the issue was resolved (apart from support not working weekends), got acknowledgement on the Monday morning, part was sent same day and arrived on the Tuesday.

Absolutely love the original series rower, it's so quiet, smooth and therapeutic! It's just a bit of a shame the initial excitement was tarnished slightly.

Excellent comms and customer service from Zarah and the WaterRower team.

Ease of communication is excellent.
The Chat box works well with Mary being swift and helpful with advice and information.
Because of this I am fully signed up to the whole Waterrower experience so will be back for spares and accessories as and when required!

I’d taken time out from work yesterday 20/9/23 in order to receive this delivery.

Waterrower had offered to send it via DPD as their usual delivery method required me to be in from 08:00 - 18:00 which wasn’t possible for me. With DPD they assured me that it would also arrive yesterday which it didn’t. The experience with DPD was so bad that I decided to cancel the delivery completely.

If Waterrower could offer more flexible delivery options such as half day slots or 2/3 hour slots it would save them having to send it via poor couriers such as DPD. It would be an overall better customer experience.

Really impressed by the Water Rower original series, great quality and very easy to assemble. Customer service has been great with a simple order process, call to organise delivery and online video to assist assembly. Well worth the money

Firstly, if it was possible to leave a review minus any stars then I would.

The Waterrower purchased from this company some years ago began to leak. It took months to obtain a quote on what was needed to repair the item. The Cost: cost to return faulty parts £95.00, cost of repair over £220.00, cost of return £60.00. Total repair costs £375.00.

I've had to chaise the company regarding the return of the repaired parts (four weeks). Informed on Monday items would be dispatched Tuesday - however, Waterrower only sent payment request Thursday, three days after promised shipment date and obviously the company will not ship until paid.

Customer service is the worst I have come across in a long time - also get the feeling that as a company they're really not interested.

NOHRD SPRINTBOK TREADMILL OAK:
I purchased this treadmill in October 2021. Initially found it very hard to run on, considering i had an electric treadmill for 7years prior.
i had to change my mind set as mentioned in a lot articles and YouTube clips about manual treadmills so I started slow by jogging for 20mins at a time.
i have now gradually improved my timings and also i feel like my stamina has improved as well as my leg muscles using this style of treadmill. i'm asthmatic and exercising the lungs is a must for me and have better quality of life using this. The bonus is that it looks beautiful in my living room and it's not as noisy as my previous treadmill.

The guys at NOHRD have been brilliant with their services. When installing they checked to make sure that it was sturdy on the ground and working as per se. i would recommend anyone who wants to invest in a treadmill to purchase a NOHRD.

I bought a Water Rower (the performance version) a couple of months ago. I wanted a Concept2, but the WR was so much quieter, had a smaller footprint and looked nicer. It arrived and I put it together. I'm in my 50s and 172cm tall, so I'm not a 'power' rower, I've also only been doing it a year.
The seat is really uncomfortable. Even though I'm used to sitting in quads and 8s that have a rock-solid hard plastic seat, this one is much worse. It has a really odd design, with a ridge at the front of it that digs into your hamstrings at backstops. I tried reversing it, but that left no space for my coccyx, and that caused problems, too.
Then, after only a few weeks, there was a cracking and splintering sound. The feed wheel on the spindle where the belt attaches just suddenly broke into pieces. It is supposed to sustain KGs of pressure for hours on end, yet they've only used a bit of hollow plastic for the mechanism. I am really disappointed. I thought rowing machines were supposed to be built like tanks to let for years... not weeks. I regret buying it.

I had an issue with my waterrower, which the service team over email, gave me really helpful and prompt advice on how to fix it. Unfortunately the problem was something I needed to bring it in for and the team made the time to fix it there and then and save me having to come back and pick it up at a later date, which was very much appreciated as I don’t live that close. The whole team were professional, friendly and my waterrower is as good as new again, thank you very much! Abbey

I have had my Water Rower for over 20 years now, and despite using it almost daily for the entire time, it still works as well as it did on the day that I bought it. However, I have had two issues over that period, and on both occasions Water Rower's customer service, back up and commitment to their product has been exceptional and unrivaled.
Most recently, the recoil strap stopped working. Being based in Africa, there was no technical back up available to me beyond their online help - and the team there talked me through multiple different options to try and trace the problem without being able to see the machine. Their guidance and patience was incredible, and it took 3 different attempts to get to the root cause of the problem. No extra parts were needed and thanks to Khalil and Jason's help, the machine is back in operation and 'good as new'. I cannot recommend this company highly enough, and their commitment to both their customers and their product is exemplary.

I received a faulty S4 rower last week (order number ZDFRB560). Emailed in first thing Monday morning with photos and videos but have had no reply.

I have tried the phone every day and also tried your live chat. Neither work and/or are monitored.

Hopefully, someone will see this and can get back to us via email to resolve the issue.

Based off previous reviews, this seems to be a good way to get your attention! I will gladly amend this review once the issue is sorted.