Waylands Reviews 

Jon Green was extremely helpful from minute one! Listening to our summary of what we wanted from our Volvo. He went through several examples on site and matched our requirements with another car in the group. This would take a while to arrive on site, no problem for Jon and Waylands of for us. The new mild hybrid cars are complex and need a little explanation as to how it all works! This will be our 5th Volvo. When we were happy we placed the order and after a test drive all was in place to collect our car s few days later.

Brilliant service from start to finish from our initial enquiry to the handing over of the car we were looked after by Richard Brunnock who was brilliant throughout, when Richard was not available we were helped by John who was also very helpful and professional, another nice touch was prior to and during completion the manager was very engaging also which is something we have not experienced before, thank you Waylands and especially thank you Richard.

Very poor. I went to test drive a Volvo XC90 drive half an hour to see it only to find out the MOT ran out 3 months ago and so I couldn’t drive it. The salesman and sales manager couldn’t have been less helpful. I wouldn’t go back to Waylands. Fortunately other dealers are available.

Great service from Waylands Newbury. The pickup/dropoff service is particularly helpful and Harius the driver is always on time and friendly!

I recently purchased a used Volvo XC40 plug-in hybrid from Waylands in Reading, and Jed was an outstanding salesperson. I was looking for a very specific specification, and he managed to source exactly the model I needed.
He was not pushy at all, but rather helped and guided me through the entire buying process. He has also been incredibly supportive with follow-up assistance, offering continued guidance should I have any questions. Waylands must be delighted with the level of service he gives their customers, as he is clearly a massive asset to their business. Highly recommended!

I recently purchased a Volvo XC40 from Waylands Volvo Bristol and wanted to say a huge thank you to Abi for the exceptional service she provided throughout.

From the very first conversation, Abi was kind, professional, knowledgeable and genuinely caring. She listened carefully to what I was looking for, understood my priorities immediately, and reassured me that she would help me find the right car. Most importantly, she delivered on that promise.

Abi was patient, responsive and supportive throughout the entire process.

As a woman walking into a car dealership on my own, the experience can sometimes feel intimidating, but Abi made me feel completely comfortable and valued from start to finish.

Exceptional customer service deserves to be recognised, and Abi has been absolutely outstanding. She is a real credit to Waylands and Volvo, and I cannot thank her enough for making the whole experience such a positive one.

Thank you, Abi!

Fantastic experience purchasing our new Volvo through Waylands Newbury, lovely clean showroom, pleasant staff, all very knowledgeable and helpful. Highly recommend

Harry collected my car from my home address he was very polite and informative! When teturning my car he went through the paper work with me and explained everything! He was a real pleasure to deal with

Great driver - Harry looks after the vehicles when it comes to service time. He’s always very professional

Harry from Oxford Volvo, excellence service , picking up on time explained everything very thorough . Will definitely be using this service again, very helpful thanks

Madison was very helpful and always communicating which really helps when distance buying. Unfortunately after a day of owning the car (EV9), an alert started showing about low coolant it was empty and not something I could refill myself, so I contacted Waylands Kia Reading. Within an hour, David had arranged a flat bed to get it back to them to fix and a courtesy car delivered to me. The issue was resolved and I had got my car back very quickly. It was just one of those things that happens and I cannot fault the after sales service here, top class.

Dale in Reading helped me with my EV6, he was very helpful went above and beyond to ensure a smooth delivery and got a great deal for me, he made the whole process really easy.

We bought a new XC30 with Jon Green who is excellent. Superb service from start to finish and such a great experience. Highly recommend Jon Green at Waylands.

Review based on a a great experience with Harry who collected and dropped back our car. Professional and knowledgeable and talked me through the service process.

Super friendly Marios collected and dropped our car today. Excellent service and fingers crossed the mechanics solved the musty air-con issue with a full Volvo air con service.

Highly disappointed with the recent service experiences at Volvo Waylands Newbury. During the last two services, the complimentary vehicle cleaning was not carried out, despite it being a standard part of the service. More concerning is that after I provided this feedback, I did not receive any apology, acknowledgment, or courtesy call from the dealership.

Customer feedback should be taken seriously, and a simple follow-up would have demonstrated that my concerns were valued. Unfortunately, the lack of both service delivery and customer care has left me dissatisfied with the overall experience.

EDIT (to response): site management hasn't worked with me and treated pretty badly when this was raised! I'm going to make a complaint to the Motor Ombudsman today as 8 WEEKS GONE after my formal complaint and I've been treated badly since and no solution was proposed!
This can give a good insight of how they treat customers and how they lie even here to suggest it's been handled. IT HAS NOT!!

THEY LIES CUSTOMERS!! That's unacceptable!I definitely don't recommend using them at all! Huge issues with customer service, they expected from me to manage their internal processes. They even didn't fix what they've been saying for months they'll do and after a year of postponing they said they don't know anything about it and that person doesn't work here anymore. They propose to do unnecessary fixes and only when challenged they said it's not needed. No way of handling complaints in the rjght way. During call I was promised compensation what was refused when arrived!! It looks like they lies just to use their service and get more than they should!!!

Harry was very polite and efficient.

Just did everything I expected and more. From first contact, delivery of vehicle to aftercare call perfect service. Thanks to Louise and Toby

The Team at Waylands Volvo Oxford were amazing. Corban test drove the car with us and was friendly, professional and knowledgeable. The Branch Manager welcomed us and made sure we had everything we needed. We dealt with Tim the Sales person who was incredible. Nothing was too much trouble, he kept us communicated with and supported us every step of the way to getting our beautiful new car. Thank you so much, highly recommend.