Well Pharmacy Reviews 

35.893
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... Toon meer

Beoordeeld met 5 van de 5 sterren

Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I went in this afternoon and was greeted very warmly by a lovely lady and when I asked for some advice/help, she said the pharmacist would help, A couple of minutes later, I was seen by the pharmacis... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I use this pharmacy regularly, they are so lovely, approachable and helpful. I have a family of 6 and they have been my first point of call. Beth is fantastic, always goes above and beyond and she is... Toon meer

Bedrijfsgegevens

  1. Online apotheek
  2. Apotheek

Geschreven door het bedrijf

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Geschreven door het bedrijf


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

36K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(35.893)

4.954 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

VERY DISAPPOINTED.

I have used Well Pharmacy for a while and in the whole, was very happy with their service, until recently. I told them I was going to be on holiday for over 3 months and would not be ordering my medication from them and that I would be nominating a pharmacy near to where I was staying whilst away.
I have been receiving reminders every week saying not to forget to order my medication. I have sent an email every time I received one of the reminders and got a generic response. I am absolutely fed up keep asking them to note their system that I am away and to stop sending reminders. All my efforts have been completely ignored.

21 januari 2026
Beoordeeld met 5 van de 5 sterren

I use this pharmacy regularly

I use this pharmacy regularly, they are so lovely, approachable and helpful. I have a family of 6 and they have been my first point of call. Beth is fantastic, always goes above and beyond and she is very knowledgeable!

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Every time I request Hydromol ointment…

Every time I request Hydromol ointment what appears on my request is Epaderm it happens always, that is why I kept on cancelling it and request again, that is why I always run short of Hydromol ointment, many times that I have to buy because moisturiser is not working well for my dry and crack skin especially my lower extremities.

10 juli 2026
Beoordeeld met 4 van de 5 sterren

Quick, efficient & eady

Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I changed my address when I moved but could not update my delivery address at the same time. This resulted in my meds going to a previous address. This should be a simple fix.

9 juli 2026
Beoordeeld met 2 van de 5 sterren

Service disappointed

Very disappointed with how long my prescription took to be delivered as I normally pick my prescription up from the pharmacy which takes 5 days not 9 days with well.

8 juli 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Hi Chris,

Thank you for sharing your feedback with us. We are sorry to hear about the delay in receiving your prescription. We understand your frustration with the extended delivery time compared to your usual pharmacy pickup. We have had some delays in prescription processing due to a technical issue, please be assured we are working to resolve the issue and bring our timescales back to where they should be.

Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.

Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Very professional

Very professional

9 juli 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Hi Robert,

We are so glad to hear you have had a positive experience when using our service. Thank you for sharing your feedback!

Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Brilliant work

Brilliant work

9 juli 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Hi Andrew,

We are please to hear you are happy with our service, thank you for sharing your feedback with us!

Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

This cream is what my vet consultant…

This cream is what my vet consultant recommended for my dogs eyes as the eyes are flooding fluid from the cornea I have to put it in 4 times a day and is a lot cheaper buying direct to you than what the vets charge

8 juli 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Hi Maria,

We're so glad to hear our cream is helping your dog's eyes and that purchasing directly from us is more convenient for you.

We appreciate your positive feedback!

Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Prompt service. Great product

Prompt service, great product. I was surprised by the amount of detail that the cholesterol test gives, in just ten minutes. Also, the test kit is very easy to use.

6 juli 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Hi Drew,

We're so glad to hear you found our service prompt and the product effective! It's wonderful that the cholesterol test provided such detailed results quickly and was easy to use. We appreciate your positive feedback.

Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

It was my first time using the order…

It was my first time using the order and delivery service as unable to collect my prescription after an operation.
I rang them when I had difficulties and the staff were extremely helpful and patient.
I was kept informed of the progress of my order and very happy with the service all round .
Delivery was fast and came when expected.

10 juli 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Hi Coral,

We are so pleased to hear that our order and delivery service was helpful during your recovery. It is wonderful to know that our staff provided excellent assistance and kept you informed every step of the way. We appreciate your kind words about our fast and timely delivery.

Thank you for sharing your positive experience with us.

Kind Regards,
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

Well pharmacy on Bolton Road Salford.

Well pharmacy on Bolton Road Salford.
I’ve changed since as it’s been the third time I’ve felt unwelcome. All I can say is the attitudes of those working there are off. They make you feel as if ordering medication is a inconvience. I’ve unfortunately had to use the 111 service twice this year. Last this past Saturday and the bald short black guy with glasses constantly shook his head when I told him I’d realised at 7pm on a Friday evening thus unable to order from the doctors. Only administered 4 meds despite having a week emergency earlier in the year. It was more the approach honestly I felt like a naughty child lol . I keep not ordering meds in anticipation of going in which is probably a factor as to why I run out.

11 juli 2026
Review zonder uitnodiging
Logo Well Pharmacy

Antwoord van Well Pharmacy

Hi there,

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your consistently negative experiences at our Bolton Road, Salford branch. We understand your frustration regarding the attitudes of our colleagues and how you felt unwelcome. It is concerning to hear that you felt like an inconvenience when ordering medication and that your situation with the 111 service was met with disapproval. We take your feedback seriously and would like to address these issues with the team.

If you would like to talk to us regarding your concerns, please email your experience to hello@well.co.uk with the pharmacy name and address in the subject bar. This will allow the relevant team to share this with the area manager and allow them to address any issues directly with the pharmacy.

Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.

Kind Regards,
Well Pharmacy

Beoordeeld met 1 van de 5 sterren

I got someone else’s prescription

I got someone else’s prescription. When my husband went in to return the drugs I had delivered I was given another prescription for again something I didn’t request!

11 juli 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Hi Cath,

Thank you for sharing your feedback with us. We sincerely regret the mix-up with your prescriptions and the inconvenience this had caused.

We take feedback like this very seriously and please be assured that all incidents like this are recorded and reported to the NHS.

We can see this is currently being handled by our pharmacist and a member of our team will update you shortly.

Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.

Kind Regards,
Well Pharmacy

Beoordeeld met 5 van de 5 sterren

Very good

Yes, the company is doing well!
Fast delivery and fair prices.

10 juli 2026
Logo Well Pharmacy

Antwoord van Well Pharmacy

Hi Popovici,

We are so happy to hear that you are pleased with our fast delivery and fair prices.

We truly appreciate your wonderful feedback!

Kind Regards,
Well Pharmacy

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