Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... Toon meer
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Lees wat reviewers zeggen
The delivery of my meds is very sporadic. I have PPMS which affects my cognitive process. This means I may leave it until the last minute before I order more tablets. The delivery can take upto 1 week... Toon meer
Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... Toon meer
Bedrijf heeft geantwoord
I use this pharmacy regularly, they are so lovely, approachable and helpful. I have a family of 6 and they have been my first point of call. Beth is fantastic, always goes above and beyond and she is... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Geschreven door het bedrijf
Contactgegevens
Merchants Warehouse, Castle St, M3 4LZ, Manchester, Verenigd Koninkrijk
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4,3
Uitstekend
36K reviews
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Contradictory emails yet again
8 juli 2026
Antwoord van Well Pharmacy
Hi Paul,
Thank you for sharing your feedback. We are very sorry for the confusion.
When we receive a prescription, our system should automatically closed the GP request that is open but occasionally this can remain open and not closed properly. This then generates automated emails from the original GP request that remained open as they automatically close 10 days after they are placed.
Please accept our apologies for any inconvenience caused.
Kind Regards,
Well Pharmacy
My order has been delivered well for a…
My order has been delivered well for a few months , now its stopped my doctor says they can't talk to well pharmacy, and well pharmacy says its my doctors fault , I am left with no meds , not a good result
26 juni 2026
Review zonder uitnodiging
Antwoord van Well Pharmacy
Hi David,
Thank you for taking the time to share your feedback with us. We are very sorry to hear about the difficulties you're experiencing with your medication supply and the communication breakdown between your doctor and the pharmacy. We understand how concerning it is to be without your essential medicines.
Your medication has been issued on a batch repeat prescription, this means that you do not need to place a new order request on your account as your GP has already signed off a batch of prescriptions which is stored on the NHS database.
We advise patients that if your next prescription does not download automatically 10 days before it is due then please send us a message from your account/send email to hello@well.co.uk and we will manually download the next one due.
We have provided this information in a previous email to you to help resolve the issue you have experienced.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Ilyas,
Thank you for sharing your feedback with us, we are glad to hear you are happy with our service.
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi there,
Thank you for sharing your feedback with us, we are glad to hear you are happy with our service.
Kind Regards,
Well Pharmacy
Quick delivery got my item on time
8 juli 2026
Antwoord van Well Pharmacy
Hi Afsheen,
We are so happy to hear your item arrived on time! We appreciate you taking the time to share your positive experience with us.
Kind Regards,
Well Pharmacy
Poor delivery experience
It is now 10days since my GP signed my prescription and I paid online for it. It has still not arrived. This is not what the website says which is delivery in 2-4 days which I feel is disingenuous.
8 juli 2026
Antwoord van Well Pharmacy
Hi Laura,
Thank you for taking the time to share your feedback with us. We are very sorry to hear your prescription has not arrived within the expected timeframe.
The whole process from order through to delivery usually takes 7 working days. Once you've ordered your prescription online, your GP will need to approve it. GPs usually aim to do this within 2 working days, but the time this takes may vary. Once they've approved your prescription and we've processed and dispensed it, you'll usually receive your order within 2-4 days via Royal Mail.
Delivery may take longer during busy periods so be sure to order your prescription in plenty of time. We recommend placing your order 2 weeks before you need it.
This information can be found on our website https://well.co.uk/prescriptions/prescription-delivery/.
Your prescription was received the 03/07 and checkout was not completed until the 04/07, this was then processed from the 04/07 and delivered 13/07, this was processed and delivered within the 7 working days as advertised.
Thank you once again for your feedback..
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Loriane,
We're so glad to hear that your experience with us was quick and easy from beginning to end. We truly appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Anna,
We're glad to hear our consistent support is appreciated.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Keith,
We are so pleased to hear that you had such a positive experience with your delivery. It's wonderful to know our delivery personnel are providing excellent service.
Thank you for sharing your feedback!
Kind Regards,
Well Pharmacy
Excessively slow, cost the NHS more because of delays, will never use again
Pretty poor experience. Signed up, found out that their app didn't work with my GP (not their fault, fair enough) and that my local Well pharmacy has no access to the online Well pharmacy system (weird, but fine). So I re-nominated my local Well pharmacy.
All of the above is a 3 star experience.
What happened to make it a 1 star experience is that the online Well Pharmacy snatched away my nomination to themselves and took my regular prescription. They then took 7 days to deliver it - about 5 days more than my local pharmacy, an unexpected and unacceptable delay that forced me to get an Emergency Prescription to cover me, at extra cost to the NHS and extra hassle to me.
Customer support offered no support, taking literal days to reply to simple questions, then offering no form of apology or compensation or even acknowledgment of their issue.
I strongly urge everyone to instead find a local pharmacy that offers delivery, which is quite easy to do for many people.
Edit to respond to Well's reply: I made the nomination to you. I tried an order through your app. The order failed. So I re-nominated my previous pharmacy, and after a few days after they confirmed I was registered with them I ordered my repeat prescription via the NHS app. In that time you must have re-processed my nomination, as the prescription went to you.
Your own app and website says dispatch is 2-4 days. It wasn't. It took a week to get here as I mentioned. You say you recommend that orders are made 2 weeks in advance, but that was never communicated to me, at any point in signing up.
You took a prescription you shouldn't have, you took longer than you said you would to deliver it, you caused me inconvenience and caused the NHS cost, and now you have the cheek to try to subtly shift the blame onto me.
By the way, my local pharmacy was also a Well pharmacy. How can they be the same brand, even using the same labels and label printers, probably using the same system, and yet you guys take 4+ days to process a prescription, and the local pharmacy can do nothing to help if signed up for the online one? There's no excuse.
8 juli 2026
Antwoord van Well Pharmacy
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your frustrating experience with our online pharmacy service. We understand your disappointment.
Not all surgeries accept request through 3rd party (Pharmacies). Your surgery made us aware of this in February 2026 and this was updated on their GP profile for all patients who use our service that are registered with the surgery. This just means you have to request via your surgeries preferred method. You can still have your prescriptions dispensed by our online pharmacy as your surgery will still send approved prescriptions over.
We would only change the nomination during the sign up to the service when you have selected you consent to this or if we receive a communication through email or our chat service from the patient requesting us to change it.
It looks like you placed a request via your account which was rejected due to your surgery not using 3rd party and when it was approved it was then sent over to us to dispense and deliver.
The whole process from order through to delivery usually takes 7 working days. Once you've requested your prescription, your GP will need to approve it. GPs usually aim to do this within 2-3 working days, but the time this takes may vary. Once they've approved your prescription and we've processed it, you'll usually receive your order within 2-4 days via Royal Mail.
Delivery may take longer during busy periods so be sure to order your prescription in plenty of time. We recommend placing your order 2 weeks before you need it.
Please note: We are an online pharmacy offering a delivery service and our timescales are considerably longer then local pharmacy stores.
We are very sorry for the length of time it took for you to receive a response, we are actively monitoring our response times and working on this to improve the wait times.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Excellent service & was kept up to date…
Excellent service & was kept up to date with delivery etc, many thanks.
8 juli 2026
Antwoord van Well Pharmacy
Hi Daniel.
We're delighted to hear that you received excellent service and were kept informed about your delivery.
Your positive feedback means a lot to us!
Kind Regards,
Well Pharmacy
Well.com
Order through NHS app which than sends repeat prescription to well.com.
Good communication from well.com from receiving prescription to despatch.
Have been using well's delivery service for some time now and they have never let me down.
8 juli 2026
Antwoord van Well Pharmacy
Hello,
We're so pleased to hear that our communication and delivery service have consistently met your expectations.
We appreciate you trusting us with your repeat prescriptions and are glad we've never let you down.
Thank you for your wonderful feedback!
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Cheryl,
We are truly glad to hear that you feel supported by us.
Your positive feedback is greatly appreciated.
Kind Regards,
Well Pharmacy
The medication I required was out of…
The medication I required was out of stock for a very long time. And I switched to a different pharmacist during that time.
I am questioning whether ‘WELL’ is a reliable enough service for the future.
When the medication is in stock, the service is brilliant. But I don’t want the hassle of switching pharmacies.
8 juli 2026
Antwoord van Well Pharmacy
Hi John,
We appreciate you sharing your experience and concerns regarding medication availability. We understand how frustrating it is when essential medication is out of stock.
Whilst we do try to ensure we have stock it is not always possible as our stock levels change daily to the high volume of prescriptions we dispense daily. Stock issues can arise outside of our control, this can be due to a supply issue with suppliers or a manufacturing delay than can either be short or long term. Please be assured that our pharmacy team monitor stock daily and ensure products that are out of stock are ordered in as soon as they become available.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Packaging inadequate
Package arrived the next day as expected so no problem there. However one of the 2 cold bags had split and soaked everything. A bit concerning as it was in the very hot weather and the medication needed to be kept cold.I am just hoping that the one cold bag which stayed intact although completely defrosted was sufficient. I emailed my concern but no response.
8 juli 2026
Antwoord van Well Pharmacy
Hello,
We appreciate you taking the time to share your experience with us. We are truly sorry to learn about the damaged cold pack. They are designed to melt to keep the product cold for the first 48 hours but we apologise that it had split.
We have checked our inbox and cannot locate an email from you with the order number you have provided, if you would like to speak to us regarding this please email hello@well.co.uk. Our team can speak with one of the clinical pharmacists to regarding the issue to if you have any concerns relating to this. They will be able to advise.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
fabulous service would always recommend…
fabulous service would always recommend it to other people
8 juli 2026
Antwoord van Well Pharmacy
Hello,
We're so glad to hear you had a fabulous experience with us and would recommend us to others!
We truly appreciate your kind words.
Kind Regards,
Well Pharmacy
What a service
Think this is exceptional service teamed with using Royal Mail tracked parcels so much better service than my local pharmacy well informed with my tablets tracked them all the way! Impressed yes for sure
8 juli 2026
Antwoord van Well Pharmacy
Hi Kevin,
We're so happy to hear that our service, especially our tracked parcels, provided such a positive experience.
We appreciate you sharing your satisfaction with us!
Kind Regards,
Well Pharmacy
Poor communication but lightning fast…
Poor communication but lightning fast delivery. Great prices and value for money.
8 juli 2026
Antwoord van Well Pharmacy
Hi Mr Bishop,
We appreciate your feedback and are glad to hear about the fast delivery and value. We apologise for the poor level of communication you received, we are actively working on this to improve the service.
Thank you once again.
Kind Regards,
Well Pharmacy
Great serviceI .
I had a problem with my account , but I was helped to rectify this and could continue with my order.
My order arrived within 7 days , securely packed and the contents was all intact. All in all I am very satisfied with Well online
8 juli 2026
Antwoord van Well Pharmacy
Hi Michele,
We are so pleased to hear that we could help rectify your account issue and that your order arrived securely and intact.
We appreciate you sharing your positive experience with us!
Kind Regards,
Well Pharmacy
Orded this item in the 3rd of July as…
Orded this item in the 3rd of July as soon as it was possible to re order and never received it until the 9th of July by this time my medication had ran out.
8 juli 2026
Antwoord van Well Pharmacy
Hello,
Thank you for sharing your feedback with us. We are very sorry to hear that your order took longer than you expected and the inconvenience it caused with your medication.
We recommend to order prescriptions 10 days in advance to allow for the timescales. Please be aware that if you've opted for our delivery service, it can take up to seven working days for your order to arrive. This is bound by the timescales it takes to approve, dispense and deliver prescriptions. This information can be found on our website https://well.co.uk/prescriptions/.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
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