Im writing this on behalf of my husband Mark who visited Well Pharmacy on Swinnow Road in Pudsey LS28 ........ I saw the pharmacist re Blood pressure readings to be done at home She attached the... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have had exprience of other online pharmacies and have found them wanting, my last one wanted after a while to add on high delivery charges. I then went back to my locak high st pharmacy and every... Toon meer
Bedrijf heeft geantwoord
Very good service so far , dispatched within a couple of days of them receiving prescription. Delivered 48 hours later . No problems yet , Much better than tackling our useless chemist.👍👍
Bedrijf heeft geantwoord
Useless. I have been here multiple times this week and they never have the medication you need. They have the prescription and I have not had any medication for over a week. I am travelling 15 miles t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Geschreven door het bedrijf
Contactgegevens
Merchants Warehouse, Castle St, M3 4LZ, Manchester, Verenigd Koninkrijk
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4,3
Uitstekend
36K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered my medication for more than…
I ordered my medication for more than 12 days.But still I did not received. I missed my my medication for almost 1 week.When I reach them by the chat ,the response was to contact GP and order it again and get it from any nearby pharmacy. Really disappointed.
11 juli 2026
Antwoord van Well Pharmacy
Hi Melvin,
Thank you for sharing your feedback with us. We are truly sorry to hear about the significant delay you have experienced and that you have not yet received your medication.
We are very sorry for the information your received when using our chat service. Please contact our customer care team via email at hello@well.co.uk or for urgent queries you can call us on 0333 010 2222 option 1 (Mon-Fri 9am 9am-5pm).
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Always helpful when prescription is due…
Always helpful when prescription is due and prompt at sending them out too
13 juli 2026
Antwoord van Well Pharmacy
Hi Mrs Spooner,
We're delighted to hear that you find our service helpful when your prescriptions are due and that we are prompt in sending them out. Thank you for your wonderful feedback!
Kind Regards
Well Pharmacy
Antwoord van Well Pharmacy
Hi Jonathan,
We are so pleased to know that you consistently have a positive experience with us. We truly appreciate your feedback.
Kind Regards
Well Pharmacy
Good service
Ostensibly good service, which comes welcome. Probably a little too many update messages as part of the process. Overall, pretty seamless service for prescriptions and delivery.
11 juli 2026
Antwoord van Well Pharmacy
Hello,
We're so glad to hear you found our service seamless for your prescriptions and delivery. We appreciate your feedback regarding the update messages; we are always looking for ways to refine our communication process to better serve our customers.
Kind Regards,
Well Pharmacy
The service is great
The service is great, you put your order in and they do the rest. Si much better than waiting at the pharmacy 20 mins every time you need a repeat prescription.
I would highly recommend it to anyone.
10 juli 2026
Antwoord van Well Pharmacy
Hi Mabel,
We are so pleased to hear that our service has made managing your repeat prescriptions easier and more convenient for you.
We truly appreciate your kind words and recommendation!
Kind Regards
Well Pharmacy
Antwoord van Well Pharmacy
Hi Ioana,
We are so pleased to hear that you received your products on time and that we could provide you with what you needed.
Thank you for your feedback.
Kind Regards
Well Pharmacy
VERY DISAPPOINTED.
I have used Well Pharmacy for a while and in the whole, was very happy with their service, until recently. I told them I was going to be on holiday for over 3 months and would not be ordering my medication from them and that I would be nominating a pharmacy near to where I was staying whilst away.
I have been receiving reminders every week saying not to forget to order my medication. I have sent an email every time I received one of the reminders and got a generic response. I am absolutely fed up keep asking them to note their system that I am away and to stop sending reminders. All my efforts have been completely ignored.
21 januari 2026
Antwoord van Well Pharmacy
Hi Janet,
We appreciate you taking the time to share your recent experience with us. We are truly sorry to learn about the persistent medication reminders you have been receiving, especially after you clearly communicated your extended absence and change in pharmacy nomination.
Email reminders are automated and are sent out to patients at regular intervals, we understand how frustrating it must be to be receiving these weekly.
We are aware you have reached out us and a member of our team as advised they can remove you from all communications for the time being but did not receive a response from you. We have unsubscribed you from emails for now so this should stop these emails. Please get in touch at hello@well.co.uk when you want to resume using our service and to request for you to be re-subscribed to all emails and we can change this back.
We hope this helps.
Kind Regards,
Well Pharmacy
I use this pharmacy regularly
I use this pharmacy regularly, they are so lovely, approachable and helpful. I have a family of 6 and they have been my first point of call. Beth is fantastic, always goes above and beyond and she is very knowledgeable!
6 juli 2026
Review zonder uitnodiging
Antwoord van Well Pharmacy
Hi Kelly,
We are so happy to hear that our team has consistently provided you and your family with such a positive experience.
We truly appreciate your kind words and continued trust in our services.
Kind Regards
Well Pharmacy
i am happy no proms
18 april 2026
Antwoord van Well Pharmacy
Hi Jenna,
We are so happy to hear that you had a positive experience with us! We truly appreciate your feedback.
Kind Regards,
Well Pharmacy
Very helpful when speaking to them and…
Very helpful when speaking to them and asking questions always give good advice
8 juli 2026
Antwoord van Well Pharmacy
Hi Karen,
We are so pleased to hear that our team was helpful and provided good advice when you had questions. Thank you for your kind feedback.
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Sue,
We are so pleased to hear that you found our website easy to use and that your delivery was fast.
Thank you for your feedback.
Kind Regards,
Well Pharmacy
Every time I request Hydromol ointment…
Every time I request Hydromol ointment what appears on my request is Epaderm it happens always, that is why I kept on cancelling it and request again, that is why I always run short of Hydromol ointment, many times that I have to buy because moisturiser is not working well for my dry and crack skin especially my lower extremities.
10 juli 2026
Antwoord van Well Pharmacy
Hi Epifania.
We appreciate you sharing your experience with us and are truly sorry to hear about the ongoing difficulties you've faced with ordering your prescription.
Please email us at hello@well.co.uk and our team can check this for you.
Please be assured that we will only dispense what the GP prescribes for you so if the Epaderm is not on your records at your surgery, the GP will only issue a prescription for the item you have.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Excellent perfumes will definitely…
Excellent perfumes will definitely recommend. Fast dispatch and delivery
13 juli 2026
Antwoord van Well Pharmacy
Hi Mrs Russell.
We are so glad to hear that you are happy with our perfumes and our quick dispatch and delivery. Thank you for your feedback and recommendation.
Kind Regards,
Well Pharmacy
My prescription was placed inside my…
My prescription was placed inside my wheelie bin luckily my brother spotted it before he put more rubbish in on top of it.
11 juli 2026
Antwoord van Well Pharmacy
Hi Craig,
Thank you for sharing your feedback with us. We are very concerned to hear about this incident. We do instruct that parcels are not left unattended or in any deemed safe places due to the contents inside the parcel.
We will report this incident on our reporting system to be addressed.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
First time user, great communication …
It was my first time using Well and at the moment I love the fact that I am always kept informed at every step
9 juli 2026
Antwoord van Well Pharmacy
Hi Dawn,
Thank you for taking the time to share your feedback. We're so happy to hear that our communication and updates have made your first experience with us a positive one!
We appreciate your feedback.
Kind Regards,
Well Pharmacy
Quick, efficient & eady
Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I changed my address when I moved but could not update my delivery address at the same time. This resulted in my meds going to a previous address. This should be a simple fix.
9 juli 2026
Antwoord van Well Pharmacy
Hi Patrick.
We appreciate you sharing your feedback regarding your experience. We are truly sorry to hear about the issue with your delivery address and understand how frustrating it must have been to have your medication sent to an old address.
You can change your delivery address after you order at any point up until we dispatch it. Once we receive the prescription we will let you know and if you log in to your account and tap your order 'View details', it will allow you to change this. Once changed, it will be changed for all future orders so you will only need to do this the once.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Service disappointed
Very disappointed with how long my prescription took to be delivered as I normally pick my prescription up from the pharmacy which takes 5 days not 9 days with well.
8 juli 2026
Antwoord van Well Pharmacy
Hi Chris,
Thank you for sharing your feedback with us. We are sorry to hear about the delay in receiving your prescription. We understand your frustration with the extended delivery time compared to your usual pharmacy pickup. We have had some delays in prescription processing due to a technical issue, please be assured we are working to resolve the issue and bring our timescales back to where they should be.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Robert,
We are so glad to hear you have had a positive experience when using our service. Thank you for sharing your feedback!
Kind Regards,
Well Pharmacy
Antwoord van Well Pharmacy
Hi Andrew,
We are please to hear you are happy with our service, thank you for sharing your feedback with us!
Kind Regards,
Well Pharmacy
This cream is what my vet consultant…
This cream is what my vet consultant recommended for my dogs eyes as the eyes are flooding fluid from the cornea I have to put it in 4 times a day and is a lot cheaper buying direct to you than what the vets charge
8 juli 2026
Antwoord van Well Pharmacy
Hi Maria,
We're so glad to hear our cream is helping your dog's eyes and that purchasing directly from us is more convenient for you.
We appreciate your positive feedback!
Kind Regards,
Well Pharmacy
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.