Westpac Reviews 

Online banking is always down its terrible and inconvenient. Customer service via phone is great, but don’t want to keep having to waste time just to do banking.

Unsatisfied customer!

Went to Westpac Palms to withdraw money from my bank account via teller to see signs everywhere stating no withdrawals on Saturdays as no cash is on premises.
Like what the hell! What about all the elderly who don’t use internet banking like my mother!
Seriously disappointed lining up to then see signs everywhere stating no cash withdrawals.
I can’t use internet banking nor my atm card due to being scammed on my phone device and now Westpac want me to cleanse all my devices. This is a lot of money to do, so I physically go into the bank with ID and get my money out.
So annoying, so now I have no money until next week 🥲🥲🥲

I have been paying a supplier for years and in January the amount I paid him was returned to my account. I didn't know this and he sent me a message saying the amount was still owed. I tried calling the bank and telling them how upset I was about this action. I called at 7:15 a.m. and the answering machine said you were calling after hours. They help customers on weekdays from 7 a.m. to 8 p.m. It was after seven when I called.

I have just been stooped from having access to my disability payment money because of a fraud issue that has nothing to do with this. I need to go to a whitecross medical centre and they will not give me access.
THIS IS THE WORST TREATMENT I HAVE EVER ENDURED AS A DISABLE PERSON EVER. DO NOT SUPPORT THIS BANK IT ID DISGUSTING BORDERING ON CRIMINAL. JUST PIGS

I have been the victim of fraud. When I asked westpac for help in stopping the payments going out of my account Westpac just gave me the run around and basically just said there was nothing they could do

I would never recommend this bank to anyone, the app is crappiest i had ever used. The app always crash for hours. I have been with them less than 5 months, it has been so many crashes like at least 5, when you are in urgent, it gives you so much stress. Their customer service is very poor, for a job that needs only 2 days max, they managed to turn it into 3 weeks, and still unable to do complete correctly and back to square one.

Happy to take your money but offering no change if you pay in cash. Told to return and put in a claim for the change during the week. ..A Claim!!! for what should be change for a payment of a bill that they are agents for. Was not told there was no change given at the time they insisted you deposit using machine as they refuse to take over counter. Infact stood and instructed me the steps. Then went ..opps sorry. You cant get change. What ..a bank with no money?.

One of the worst banks in NZ. Recently shifted my mortgage and this bank disappointed me few times in a short span. I will move to other bank as soon as my fix term end, can't wait.

This company is happy to boot elderly pensioners with terminal illness out of their homes. I am disgusted with how they treat their customers and then they call in the dogs by way of Minter Ellison Rudd Watts to do the final dirty work.

Honestly, it's a circus dealing with Westpac.

I have been trying to get 4 different issues resolved and we just keep going in circles. Then when I get an email saying "It's done" I find out it actually isn't.

Staff seem pleasant (mostly) but I wonder about their competence.

For almost a week now I’ve been unable to access my Westpac account via mobile app or web portal from overseas due to technical issues. My email to the bank went unanswered despite their promise to respond within 3 days. The worst service I’ve ever received from any bank globally.

They declined to assist me in changing my international phone number. I am unable to transfer my funds. I am unable to change my address. Very poor quality of client service. crazy list of documents should be requested with the referee. That's what no other bank is doing. Avoid going near this "bank." Very outdated method—online banking is far superior.

Horrible phone service. Unwilling to verify if a westpac bank tranfer screenshot with buyer account number on it is real or not. Extremely bad customer service. Would not recommend anyone to use this bank. Terrible attitude and phone manners.

yup, choose different bank.
Horrible customer support they contact center does not even know how to do their job and when asked to speak to their supervisor they wont come to attend the call.

Westpac are a horrible bank.
Trying to close accounts on my late mother's accounts, took in all required paper work 3 years ago only to find they have lost it.
Had a substantial amount of money in an account with them for 2 years and not 1 cent in interest. Absolutely disgusting!!
Would never use or recommend to anyone.
Absolutely useless and unhelpful staff at Riccarton and Papanui branches.

They refused to help me to change my oversea phone number. I cannot transfer my money. I cannot update my address. Very unhelpful customer service. Asking crazy list of documents with referee. No other bank is doing that. Stay away from this “bank”. Very old process nothing compare to online banking.

I would give zero if I could very Rude and arrogant its disgusting!Manager threatening and bullying my 76 year old mother

If i could give Zero i would, worse bank ever. Went there to open an account so i can transfer my money from my existing account, but the staff literary pushed me out and told me we don't open new account , i was so shocked by the staff how negatively talked about their bank!!!

If I could give zero stars I would. I haven't been able to access my Hotpoints account via their online banking website for weeks. After a call to the 0800 number last month and not receiving a follow up e-mail as promised, I decided to drop into the Langdons Road branch to talk to someone. I explained that I wasn't able to access my Hotpoints account from my PC at home or my phone and that I had undertaken all the recommended fixes. The teller refused to report the fault unless I downloaded the app and tried accessing my Hotpoints account from that. The point was lost on her that even if the app worked, they still had an issue with their website! I left frustrated and called their 0800 number. I spoke to someone who confirmed that Westpac is aware of the fault, the fault was at their end, it has been there for some time and that there was no resolution in sight.
How hard would it be to post a message on the website explaining this?
To the teller concerned, if you get a flat tyre on your car and get a ride home in another car, you still have a flat tyre on your car. Just saying.

I recently had fraud on my old debit card a day ago.

I lost this over three weeks ago, notified the bank that I needed a new card, and market has lost or stolen 3 weeks ago.

Westpac now saying I never marked it as lost or stolen and that the card was still active.

If I’ve ordered a new card three weeks ago, marked the old card as lost or stolen surely the card is lost or stolen and it is their responsibility to cancel the card.

Funny how I’m facing $1000 of fraud charges the bank runs for cover.

My advice folks…..do not trust Westpac, Your best friends until things go wrong then they run for cover