Wheelbase Reviews 

Great service from wheelbase. Prompt response to emails and bike arrived super quick and well packaged. Thanks!

A very easy to use website and the Cube lights I brought were competitively priced. Excellent customer service and support! I had a really helpful follow up call after placing my order to make sure I had everything I needed. Lights were dispatched and delivered very quickly and were really well packaged. They are excellent lights to go night time mountain biking with! Very bright, with good peripheral coverage. Would recommend!

Bought a bike from Wheelbase on a cycle 2 work scheme and the process was a breeze. My request was dealt with by Oscar who kept me up to date in a friendly and cheerful way. Bike arrived a few days ago with a delay over the weekend but I could see that was with the delivery company not wheelbase. Would happily use again and recommend.

I recently placed an order with Wheelbase, and I couldn’t be happier with the customer service I received. When my delivery was delayed, their team responded quickly, stayed in touch, and even contacted Royal Mail on my behalf to sort things out.

They were polite, professional, and genuinely caring throughout the process — a rare quality these days! The package finally arrived in perfect condition, and they even refunded the shipping fee as a kind gesture.

Overall, I’m very impressed and would absolutely recommend Wheelbase to anyone. Excellent service and great people!

The wheels look awesome and they were delivered promptly. Only issues i encountered was I was missing a valve cap and I think Stevie wonder may have balanced the wheels. There seemed to be an excessive amount of weight for brand new wheels and the weights were all wonky. Other than that im pleased with the purchase.

Hugely impressed with my experience with wheelbase. Customer service is up there with the best I have experienced. Morning was too much trouble and the bike I bought was expertly packaged and arrived quickly. In particular, George in the sales team was outstanding but the whole team are superb.

Just had my 1st dealings with Wheelbase and found them to be Great. Prompt replies to any questions ( thanks Oskar)
Really good price on my new bike and quick delivery.
1st class service and would recommend them.
I will definitely use them again in the future.
Thanks again.

Excellent service and correspondence regarding delivery

Really friendly and helpful regarding an online issue which was rectified straight away. Ordered online and item was delivered the next day!

From my initial enquiry that you quickly responded to and answered my questions fully, I’ll give you top marks for that.
After that great customer service, I ordered the bike.
It arrived on time and was expertly packed.
Pity you are so far away from where I live!

Excellent customer services (Arawn - Kendal Lake district). Very understanding and helpfull throughout the entire process of ordering the new bike via cyclesheme. The bike arrived very well packaged. There was a small issue with the new bike (manufacturer fault) which was resolved promptly. The best experience I had in many years.
Thank you so much!

Great price, excellent service, I'm very pleased with bike and it was delivered on time.

Good communication, quick and easy purchase transaction. Love my new bike ❤️

The guy on the phone couldn’t have been more helpful. The delivery was on time and the bike was well packaged and easy to put together.

Ordered an Evoc bike bag mid afternoon and George and Arran ensured it was dispatched same day to meet my deadline and dig me out of a big hole
Thank you

Recently purchased another bike from these guys and had a great experience overall, excellent communication and helpful when I rang about an issue with purchasing from the site.
Bike arrived when they said and packaged well.

Excellent quality, excellent price!

Fast delivery

Great communication from start to finish regarding delivery. Bike was packaged well and the rest of the set up was easy to follow with the link in the email.
Very happy customer 🙂