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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

As someone who was just trying out whiskey, the two boxes I ordered helped me understand that whiskey wasn’t for me. I spoke with Shaun to cancel my order and he couldn’t have been more understanding... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Leaving a review for Edward at Customer Service for Coffee52 Club (there is no link for this club to leave a review). I called to cancel subscription but Edward took the time to fully explain what my... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My son asked me to purchase one of the great whusky offers, and in doing so I was signed up for a subscription. The order went smoothly, delivery was on time and the product was well packaged.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

George displayed brilliant customer service from beginning to end of call. Friendly, knowledgeable and provided a deal for my next 2 months of Coffee 52. Pleasure to do business with.

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

We're the UK's most exciting whisky discovery club and we send you an exclusive whisky each month. Join us on a discovery journey and share our favourite whiskies from around the globe. Whether you have just discovered the fascinating world of whisky or you’re a whisky connoisseur, our monthly whisky is designed to fuel your passion for flavour and to learn a little bit about what’s in your glass along the way. We work really closely with the distilleries to give you a behind the scenes look into their magical world and to create exclusive whiskies available only for our subscribers! Each box comes complete with a copy of Stramash magazine where you can learn all about what’s happening and who’s who in whisky...it's essential reading! For more information, see our FAQs: https://www.whisky52.com/faq Or if you need to get in touch then please reach out to us via https://www.whisky.com/help


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

909 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Leaving a review for Edwood at Customer…

Leaving a review for Edward at Customer Service for Coffee52 Club (there is no link for this club to leave a review). I called to cancel subscription but Edward took the time to fully explain what my package included and price. I'm keeping my membership for now. I appreciate his time and patience.

15 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi There. Thank you for your great review. The link to our Coffee52 reviews is https://uk.trustpilot.com/review/coffee52.com.

Thanks Whisky52

Beoordeeld met 5 van de 5 sterren

George displayed brilliant customer…

George displayed brilliant customer service from beginning to end of call. Friendly, knowledgeable and provided a deal for my next 2 months of Coffee 52. Pleasure to do business with.

15 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

HI Joanne. Thank you for your great feedback for George.

Cheers Whisky52

Beoordeeld met 5 van de 5 sterren

As someone who was just trying out…

As someone who was just trying out whiskey, the two boxes I ordered helped me understand that whiskey wasn’t for me. I spoke with Shaun to cancel my order and he couldn’t have been more understanding and friendly if he tried. 10/10 service. Highly recommend as a trial run as it lets you test your palette before buying expensive bottles or drams in bars.

15 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

HI Aidan. Thank you for your feedback. I'm sorry to hear you may not have enjoyed some of the whisky. The nature of our whisky is that from time to time you may receive some that are not ones you might usually drink, and while our whisky experts always try their best to choose what they think our customers will enjoy, they can't always meet everyone's specific tastes. However, thank you for giving us a good go!

Thanks Whisky52

Beoordeeld met 5 van de 5 sterren

Received a nice bottle of whisky

I received a nice bottle of whisky on an offer. I quickly realised that I wouldn't be able to drink a bottle of whisky each month, so I called them to cancel. I spoke to Fraser, who was very helpful and the process of cancelling was very easy. There seems to be a great selection of whisky on offer, but for me a bottle every month was too much. I would recommend giving this a try if you like your whisky.

14 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi Keith. Thank you for your feedback. We also offer bi-monthly and tri-monthly subscriptions if that would help in the future. You can also go to our online shop to buy your favourite beers, wines and whiskies as one-off purchases as and when you choose www.beer52.com/shop

Cheers Whisky52

Beoordeeld met 5 van de 5 sterren

Great customer service

Had a call with Shaun today about my account and he was really friendly and informative!!

14 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi Bee. Thank you for your great feedback for Shaun.

Cheers Whisky52

Beoordeeld met 5 van de 5 sterren

Easy cancellation process

Rang to cancel subscription, got great service from Glenn.

13 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi Mark. Thank you for your great feedback for Glenn.

Cheers Whisky52

Beoordeeld met 5 van de 5 sterren

Great customer service

My son asked me to purchase one of the great whusky offers, and in doing so I was signed up for a subscription.

The order went smoothly, delivery was on time and the product was well packaged. He was very pleased with the purchase.

I rang to cancel my subscription and spoke to a lovely gentleman called Mark. I was expecting a bit of a hard sell, and although Mark made me aware of another good offer, he also cancelled my subscription and took the time to check I received an email to confirm that.

Customer service is excellent all round.

13 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi Angela. Thank you for your wonderful. We are so pleased your son enjoyed the whisky.

Cheers Whisky52

Beoordeeld met 5 van de 5 sterren

Great deal

Interesting whisky varieties on subscription and a great introductory offer. Shipping was quick and I am looking forward to cracking open my bottle of Glenmorangie. Customer service was thoughtful.

9 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi there. Thank you for your great feedback.

Cheers Whisky52

Beoordeeld met 5 van de 5 sterren

Fantastic customer service

Rang to discuss my subscription (after a mix up on my part!) and spoke to Edward who was incredibly helpful and courteous.
He sorted things out without any fuss, thank you!

10 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi Gill. Thank you for your great feedback for Edward.

Cheers Whisky52

Beoordeeld met 5 van de 5 sterren

Great service...

I have spoken to many people at this company they're all polite friendly and eager to help. The whisky is very nice! Would recommend.

10 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi Teri. Thank you for taking the time to leave us such lovely feedback.

Cheers Whisky52

Beoordeeld met 5 van de 5 sterren

First order was a trial

First order was a trial. Later I didn't stop it as I was interested in variety of whisky. Each delivery come with a new bottle, new taste and you can read about it as it comes with a booklet.

8 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi Stan. Thank you for your great feedback. So happy to hear you are enjoying the different whiskies each month.

Cheers Whisky52

Beoordeeld met 5 van de 5 sterren

A great way to try new whisky a simple…

A great way to try new whisky a simple process thoroughly enjoyable and well worth raising a glass!

8 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi Andy. Thank you for your lovely feedback. It's great to hear you are enjoying the different whiskies each month.

Cheers Whisky52

Beoordeeld met 5 van de 5 sterren

customer service

Evert time i call about anything there always able to help and advise me always been very polite and friendly I don't have to mention the quality of the whiskey that speaks for itself

7 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi Robert. Thank you so much for taking the time to leave us such great feedback. Much appreciated!

Cheers Whisky52

Beoordeeld met 1 van de 5 sterren

Another crap site that offers free…

Another crap site that offers free whiskey then doesn't let you cancel the subscription unless you call them, its 2026 no one wants to subscribe to a whiskey company or call you

3 april 2026
Review zonder uitnodiging
Logo Whisky52

Antwoord van Whisky52

Hi Mickey. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.

Thanks Whisky52

Beoordeeld met 5 van de 5 sterren

Good way to try different whiskeys...

Good way to try different whiskeys but wasn't able to budget for a subscription service. Phoned them up and spoke to James who was very professional, tried to tempt me with an offer but I politely declined and he cancelled the subscription straight away and confirmed marketing preferences. Thank you James, we might be back in future!

2 april 2026
Review zonder uitnodiging

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