Nothing wrong with Whitehorse its your delivery company palletways. Despite living in a village with narrow roads, despite palletways having delivery to the property previously they still attempt to l... Toon meer
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Pallets dispatched quickly with Palletways. The delivery was accurately scheduled on a day convenient to us. Our local Palletways company Y Frenni was always excellent and did not disappoint this ti... Toon meer
Bedrijf heeft geantwoord
Last year’s logs were the best I ever had, hot burn, long lasting, very low ash. The logs delivered this year look similar so hopefully they will be just as good. Fantastic delivery and driver very he... Toon meer
Bedrijf heeft geantwoord
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over White Horse Energy
Geschreven door het bedrijf
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Contactgegevens
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Verenigd Koninkrijk
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
Goed
3K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Easy to order pellets
Easy to order pellets, quick response and delivery, and delivery driver very accommodating on where to leave the pallet.
29 juni 2026
Antwoord van White Horse Energy
Hi Peter,
Thank you for your fantastic review. We're delighted to hear that you found it easy to order your pellets and that your order was processed and delivered so quickly.
It's especially great to know that your delivery driver was accommodating and happy to place the pallet where it was most convenient for you. We'll be sure to pass your kind comments on to the delivery team.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
No confirmation order and twice I’ve…
No confirmation order and twice I’ve called and arranged delivery and no one has turned up, I am still waiting for a pallet of wood pellets
5 juli 2026
Antwoord van White Horse Energy
Hi Nina,
Thank you for taking the time to leave your review, and we're truly sorry for the experience you've had.
We completely understand how frustrating it must be to have arranged delivery on two separate occasions, only for no one to arrive, especially when you're still waiting for your pallet of wood pellets. We also appreciate how disappointing it is not to have received an order confirmation or the communication you should have expected throughout this process.
This is not the standard of service we aim to provide, and we sincerely apologise for the inconvenience and frustration this has caused.
Our Complaints Team is actively investigating what has gone wrong with your order and is working closely with the depot to get this resolved as quickly as possible. We appreciate your patience while we work to put things right.
Kind regards,
KM
Quality of timber was good and well…
Quality of timber was good and well rapped the delivery company placed the Load exactly where i wanted it to be, very helpful
5 juli 2026
Antwoord van White Horse Energy
Hi Neil,
Thank you for your wonderful review. We're delighted to hear that you were pleased with the quality of the timber and that it arrived well wrapped and protected.
It's also great to know that the delivery driver was so helpful and took the time to place your order exactly where you wanted it. We'll be sure to pass your kind comments on to the delivery team.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Very unhappy with my delivery today the…
Very unhappy with my delivery today the pallet the pellet’s were stocked on was much smaller than previous ones and it had collapsed as part of it was missing. This meant that my order had to be manhandled off the 15 ton truck by the driver and my wife and I who are approaching 70 years old. Four bags damaged one completely lost
2 juli 2026
Antwoord van White Horse Energy
Hi Frank,
Thank you for taking the time to leave your review, and we're very sorry to hear about the condition your order arrived in.
We completely understand how upsetting and frustrating this experience must have been. You and your wife should never have been put in a position where you had to help unload your order, particularly given the weight of the pellets and the fact that you're both approaching 70. That simply isn't the experience we want for our customers.
We're also sorry to hear that the pallet had collapsed because part of it was missing, resulting in four damaged bags and one being completely lost. This is clearly not the standard we expect from our warehouse or delivery partners.
One of our Sales Advisors has already been in touch to request photographs of the damaged pallet and bags. Once we've received these, we'll be able to investigate the issue fully and work with you to put things right as quickly as possible.
Thank you for bringing this to our attention, and again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
KM
Antwoord van White Horse Energy
Hi John,
Thank you for your fantastic review. We're delighted to hear that you were pleased with the quality of the wood and that your delivery was faultless. It's always great to know we've delivered the kind of experience our customers expect.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Rob,
Thank you for your great review. We're delighted to hear that you were pleased with both our service and your delivery experience. It's especially nice to know that your driver was professional—we'll be sure to pass your kind comments on to the delivery team.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Excellent from ordering to delivery
Excellent from ordering to delivery, the delivery driver was female and was extremely careful and helpful.
7 juli 2026
Antwoord van White Horse Energy
Hi Nick,
Thank you for your fantastic review. We're delighted to hear that everything went smoothly from ordering through to delivery.
It's especially wonderful to hear your kind comments about your delivery driver. We're so pleased she was careful, helpful, and made such a positive impression during your delivery. We'll be sure to pass your feedback on to both her and the delivery team.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support. We look forward to supplying you again in the future.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Ruth,
Thank you for your lovely review. We're delighted to hear that your delivery driver was so helpful, especially given that your property can be a challenging location to deliver to. We'll be sure to pass your kind comments on—they'll really appreciate the recognition.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Very good service delivery driver…
Very good service delivery driver willing and able to get load up gentle slope
2 juli 2026
Antwoord van White Horse Energy
Hi Sue,
Thank you for your lovely review. We're delighted to hear that you were happy with the service and that the delivery driver was able to get your order safely up the gentle slope. We know that every delivery location is different, so it's great to hear the driver was both willing and able to go the extra mile to help.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Rosy,
Thank you for your lovely review. We're so pleased to hear that you had a great experience with our service. Your kind feedback is greatly appreciated by the whole team.
If you have a moment, we'd really appreciate it if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Two pallet order
Two pallet order agreed with customer to be delivered last Thursday. Delivery was no show, one pallet then arrived on Friday. Second pallet arrived on Monday after phoning White Horse Energy to chase up. This messed up our plans we missed the 2nd delivery that is now blocking our trailer and requires a lot of extra effort to get into storage. The good news is there is very little damage to the pellets on this occasion.
2 juli 2026
Antwoord van White Horse Energy
Hi Graham,
Thank you for taking the time to leave your feedback, and we're sorry that your delivery didn't go according to plan.
We completely understand how frustrating it must have been to arrange for both pallets to be delivered on Thursday, only for neither to arrive as expected. Having one pallet delivered on Friday and then needing to chase us before the second finally arrived on Monday is far from the seamless service we aim to provide.
We're especially sorry to hear that the delays disrupted your plans and left the second pallet blocking your trailer, creating additional work to move it into storage. We appreciate that this inconvenience could have been avoided with better coordination on our part.
We're pleased to hear that the pellets themselves arrived with very little damage this time, but we recognise that this doesn't make up for the disruption caused by the delivery issues.
Thank you for bringing this to our attention. Your comments have been shared with our delivery team so we can review what happened and improve our service going forward.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Glenn,
Thank you for your fantastic review. We're delighted to hear that your delivery driver made such a positive impression. Friendly service and clear communication can make all the difference, so it's wonderful to know you had such a great delivery experience.
We'll be sure to pass your kind comments on to the driver and the delivery team—they'll really appreciate the recognition.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
An extremely heipful driver who went…
An extremely heipful driver who went out of his way to get that huge trolley over a kerb which was too high. The manoeuvre required considerable strength and it was very hot!
6 juni 2026
Antwoord van White Horse Energy
Hi Pat,
Thank you for your wonderful review. We're delighted to hear that your delivery driver went above and beyond to ensure your order was delivered successfully. It sounds like getting the pallet over the high kerb was no easy task, especially in the heat, and we're so pleased they were willing to put in the extra effort to help.
We'll make sure your kind comments are passed on to the driver and the delivery team—they'll be thrilled to know their hard work was appreciated.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
The efficiency of the ordering.The…
The efficiency of the ordering.The delivering organisation and a very positive company bringing it to us(BE GE).with a very helpful driver.
1 juli 2026
Antwoord van White Horse Energy
Hi Adrian,
Thank you for your excellent review. We're delighted to hear that you found the ordering process efficient and that you had such a positive experience with the delivery. It's especially pleasing to know that the BE GE team and your driver were so helpful—we'll be sure to pass your kind comments on.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Great product and service.
Available products were clearly shown, logs all cut to same length, clean and of a suitable cross section to suit my log burner. The pallett arrived as promised with the delivery driver being very helpful.
This is the first time that I have used white horse energy and I will be useing them again
1 juli 2026
Antwoord van White Horse Energy
Hi Rowland,
Thank you for your fantastic review. We're delighted to hear that your first experience with White Horse Energy was such a positive one.
It's great to know that you found our website easy to navigate, that the logs were consistently cut, clean, and well suited to your log burner, and that your pallet arrived as promised. We're also pleased to hear that the delivery driver was so helpful in getting your order to you.
We're especially grateful that you've chosen us for your first order and that you'll be coming back to us again—that's the best compliment we could receive.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to supplying you again soon.
Kind regards,
KM
Good price and quick delivery to my…
Good price and quick delivery to my wood store.
Used you many times and always pleased.
1 juli 2026
Antwoord van White Horse Energy
Hi David,
Thank you for your wonderful review and, most importantly, for your continued custom. It's fantastic to hear that you've used us many times and that we've consistently met your expectations.
We're delighted that you continue to find our prices competitive and our delivery service quick, and it's great to know your order was delivered right to your wood store.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your loyalty and support. We look forward to supplying you for many more years to come.
Kind regards,
KM
I have been using these pellets for…
I have been using these pellets for years always good burners at a good price delivered to your door
29 juni 2026
Antwoord van White Horse Energy
Hi David,
Thank you for your fantastic review and for being a loyal customer over the years. We're delighted to hear that you've consistently found our pellets to be reliable burners, competitively priced, and conveniently delivered straight to your door.
It's always rewarding to know we've earned the trust of returning customers like yourself.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support, and we look forward to supplying you for many more years to come.
Kind regards,
KM
Good service
White horse provide a great product and overall good service. The delivery time was short and the waggon arrived in the allotted time slot. There were a couple of damaged bags and they credited my account with the cost of the items. I’d have preferred an offer of re-delivery of the items or a refund but neither were offered. I would still recommend them to others as the product and timeliness of response from them is very good.
29 juni 2026
Antwoord van White Horse Energy
Hi Linda,
Thank you for taking the time to leave such a thoughtful review. We're really pleased to hear that you were happy with the quality of our products, the short delivery time, and that your order arrived within the expected time slot.
We're also glad that we were able to resolve the issue with the damaged bags promptly by crediting your account. That said, we completely understand your comments regarding your preferred resolution. We appreciate that, in your situation, a replacement or refund may have been more suitable, and we're sorry that these options weren't discussed with you at the time.
Your feedback is genuinely valuable, as it helps us review how we handle situations like this and ensure we're offering the most appropriate solutions for our customers.
We're especially grateful that, despite this experience, you would still recommend us to others. If you have a moment, we'd also really appreciate it if you could share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback and continued support.
Kind regards,
KM
Log order & delivery.
Just so easy. I got a call asking what delivery date I wanted. Which I was worried would be a working day. Delivery was within the 2 hour time slot. Item packed tightly packed together. Thanks
29 juni 2026
Antwoord van White Horse Energy
Hi Andrew,
Thank you for your fantastic review. We're delighted to hear that ordering with us was so easy and that our team contacted you to arrange a delivery date that suited you. We know it can be a worry trying to fit deliveries around work, so we're pleased we could help make the process as convenient as possible.
It's also great to hear that your delivery arrived within the expected two-hour time slot and that you were happy with how securely the order was packed.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your kind words and support. We look forward to supplying you again in the future.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Fran,
Thank you for your lovely review. We're delighted to hear that you found the whole process quick and easy. Making ordering as simple and hassle-free as possible is something we always strive for.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
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