I have no problems with White Horse Energy , it was the courier company I could not get through to and not yourselves. As usual your logs came high quality and well packed today. Unfortunately the cou... Toon meer
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Ordered my winters pellet, easy to do, but I forgot to put restricted access. I rang to add it to my order, I was told it had been added,but when the delivery company called to arrange delivery luck... Toon meer
Bedrijf heeft geantwoord
Two pallet order agreed with customer to be delivered last Thursday. Delivery was no show, one pallet then arrived on Friday. Second pallet arrived on Monday after phoning White Horse Energy to chas... Toon meer
Bedrijf heeft geantwoord
Have used several times in order to stock up on wood for winter in the summer months when prices are lower. Never had any problems with product. Delivery guys are always great.
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's pre-eminent distributor of solid biomass in log and pellet form to domestic customers throughout the UK
Contactgegevens
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Verenigd Koninkrijk
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,1
Goed
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Good information regarding delivery…
Good information regarding delivery times and a very helpful delivery driver who managed to get the pallet into a pretty tight position.
13 juli 2026
Yet again the delivery company let you…
Yet again the delivery company let you down.
No contact with them and panel dumped in the middle of dry way. This shouldn’t have to be so stressful
14 juli 2026
Very pleased with the delivery 👍
7 juli 2026
Have used several times in order to…
Have used several times in order to stock up on wood for winter in the summer months when prices are lower.
Never had any problems with product.
Delivery guys are always great.
13 juli 2026
Good Quality…
I have no problems with White Horse Energy , it was the courier company I could not get through to and not yourselves. As usual your logs came high quality and well packed today. Unfortunately the courier were the let down waited in all day for them a message or phone call just to say that we would not get our delivery yesterday is all it took.
17 juli 2026
Review zonder uitnodiging
Wood quality was great
Wood quality was great - well packaged - delivery ok but did not come on expected day & delivery company did not tell me delivery would be on following day
11 juli 2026
Antwoord van White Horse Energy
Hi David,
Thank you for taking the time to leave your review. We're pleased to hear that you were happy with the quality of the wood and that it arrived well packaged.
We're sorry, however, that the delivery didn't arrive on the expected day and that you weren't informed by the delivery company that it had been rescheduled. We understand how frustrating it can be when plans change without any communication, and we apologise for the inconvenience this caused.
We're glad your order arrived safely in the end, and we appreciate your balanced feedback. We'll be sure to share your comments with our delivery partner to help improve communication for future deliveries.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback and support. We hope to provide you with a seamless five-star experience next time.
Kind regards,
KM
Fast safe delivery
Fast safe delivery, great quality and price. Would recommend have bought from this company for years and not a single problem.
11 juli 2026
Antwoord van White Horse Energy
Hi Tom,
Thank you for your fantastic review and for being such a loyal customer over the years. It means a great deal to us to know that you've continued to choose White Horse Energy and have consistently had a positive experience.
We're delighted to hear that you've found our deliveries fast and reliable, our products to be great quality, and our prices competitive. Knowing that you've never had a problem and would recommend us to others is the highest compliment we could receive.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support. We look forward to supplying you for many more years to come.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Katy,
Thank you for your lovely review. We're delighted to hear that you were pleased with both the prompt delivery and the quality of your order. It's great to know we were able to provide the service and product you expected.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Excellent service from ordering by…
Excellent service from ordering by phone to delivery of pallet.
3 juli 2026
Antwoord van White Horse Energy
Hi Olly,
Thank you for your wonderful review. We're delighted to hear that you received excellent service from the moment you placed your order over the phone right through to the delivery of your pallet. It's great to know our team helped make the whole process smooth and straightforward.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Tom,
Thank you for your great review. We're delighted to hear that you found our service fast, reliable, and competitively priced. Providing quality products with dependable service is exactly what we strive for.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Really happy with these wood pellets
Really happy with these wood pellets. Clean burn with little ash.
Very easy to order and prompt delivery.
Excellent service.
23 juni 2026
Antwoord van White Horse Energy
Hi Christine,
Thank you for your wonderful review. We're delighted to hear that you're so pleased with your wood pellets and that they've provided a clean burn with very little ash.
It's also great to know that you found the ordering process easy, your delivery was prompt, and that you were happy with the service you received. Feedback like yours means a great deal to the whole team.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Very professional service
Very professional service. Kept me informed about delivery times. professional and friendly delivery driver.
13 juli 2026
Antwoord van White Horse Energy
Hi Kamran,
Thank you for your fantastic review. We're delighted to hear that you had such a positive experience with our service.
It's great to know that you were kept informed throughout the delivery process and that your driver was both professional and friendly. We'll be sure to pass your kind comments on to the delivery team—they'll really appreciate the recognition.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Web site continues to misleading…
Web site continues to misleading showing fire wood crates full to overflowing with logs whereas in reality crates are delivered less than full.
Problems with delivery day.
Delivery driver pleasant and helpfull
6 juli 2026
Antwoord van White Horse Energy
Hi Ellen,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't fully meet your expectations.
We understand your concerns regarding the images on our website. Our product photos are intended to represent the product accurately, but we're sorry if the crate you received gave a different impression. Your comments are appreciated and will be shared with the relevant team for review.
We're also sorry to hear that there were problems with your delivery day. We know how important it is for deliveries to run as planned, and we apologise for any inconvenience this caused.
That said, we're pleased to hear that the delivery driver was pleasant and helpful, and we'll make sure your kind comments are passed on.
Thank you again for your honest feedback. It helps us identify where we can improve, and we hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards,
KM
Very good and helpful
Ordered my winters pellet, easy to do, but I forgot to put restricted access. I rang to add it to my order, I was told it had been added,but when the delivery company called to arrange delivery luckily I checked, it had not been added.
Had this happened I would have given 5*.
The delivery company did not do so well but the problems we sorted out by Niki Hamnca. My grateful thanks to her.
2 juli 2026
Antwoord van White Horse Energy
Hi Andy,
Thank you for taking the time to leave such a detailed review. We're pleased to hear that you found it easy to order your winter pellets, but we're sorry that the restricted access request wasn't added to your order after you contacted us.
We completely understand how frustrating that must have been, especially after being reassured it had been updated. Thankfully, you checked with the delivery company before the delivery took place, which helped avoid further complications.
We're also sorry to hear that your delivery experience wasn't as smooth as it should have been. That said, we're delighted to hear that Niki Hamnca was able to step in and help resolve the issues. We'll be sure to pass on your kind words and thanks to her—I'm sure she'll really appreciate the recognition.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback and continued support. We hope to provide you with a seamless five-star experience next time.
Kind regards,
KM
fast delivery
Good price, straight forward purchase from website
fast delivery, very helpful delivery driver. will use again
G Bennett
3 juli 2026
Antwoord van White Horse Energy
Hi G Bennett,
Thank you for your fantastic review. We're delighted to hear that you found our prices competitive, the ordering process straightforward, and that your delivery arrived quickly.
It's especially great to know that your delivery driver was so helpful. We'll be sure to pass your kind comments on to the delivery team.
We're thrilled to hear that you'll be using us again. If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again soon.
Kind regards,
KM
Reliiable quality
Reliiable quality, the logs are very dry, and are wrapped in plastic on the pallet so cannot get wet after delivery until plastic removed.
One negative--some are too big and need splitting.
30 juni 2026
Antwoord van White Horse Energy
Hi Corinna,
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that you've found the quality of our logs to be reliable and that you're pleased with how dry they are. It's also great to know that the protective wrapping kept your order dry after delivery until you were ready to use it.
We do appreciate your feedback regarding the size of some of the logs. While we aim to provide a consistent mix suitable for most wood burners, we understand that occasionally some pieces may be larger than expected and require splitting. Your comments are valuable and will be shared with our production team as we continue to improve.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support, and we look forward to serving you again in the future.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Tom,
Thank you for your great review. We're delighted to hear that you're pleased with the quality of our product. It's always rewarding to know we've met your expectations.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Easily ordered and delivered on time
Easily ordered and delivered on time. Had a call from the courier company to check delivery details the day before and the driver was very helpful with delivery.
30 juni 2026
Antwoord van White Horse Energy
Hi Keith,
Thank you for your fantastic review. We're delighted to hear that you found the ordering process easy and that your delivery arrived on time.
It's great to know that the courtesy call from the courier the day before helped confirm everything, and that the delivery driver was so helpful in getting your order to you. We know those little touches can make all the difference.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Vian,
Thank you for your lovely review. We're delighted to hear that you were pleased with our prompt service, the quality of the logs, and your delivery experience. It's great to know we were able to provide the reliable service and products you expected.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Easy to order pellets
Easy to order pellets, quick response and delivery, and delivery driver very accommodating on where to leave the pallet.
29 juni 2026
Antwoord van White Horse Energy
Hi Peter,
Thank you for your fantastic review. We're delighted to hear that you found it easy to order your pellets and that your order was processed and delivered so quickly.
It's especially great to know that your delivery driver was accommodating and happy to place the pallet where it was most convenient for you. We'll be sure to pass your kind comments on to the delivery team.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
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