No admin or delivery faults. What I wanted was what was delivered to my door and within the time window by a pleasant delivery operator. I was impressed by the delivery tracking system which communic... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Pallets dispatched quickly with Palletways. The delivery was accurately scheduled on a day convenient to us. Our local Palletways company Y Frenni was always excellent and did not disappoint this ti... Toon meer
Last year’s logs were the best I ever had, hot burn, long lasting, very low ash. The logs delivered this year look similar so hopefully they will be just as good. Fantastic delivery and driver very he... Toon meer
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over White Horse Energy
Geschreven door het bedrijf
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Contactgegevens
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Verenigd Koninkrijk
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
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3K reviews
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Another excellent service
Delivery was quick, driver was helpful and put them where I asked. Pellets are burning well with no issues and low ash content.
24 augustus 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you received another excellent service from us. It's great to know that the delivery was quick, the driver was helpful, and that you're pleased with the quality of the pellets, including their low ash content and performance.
We really appreciate you taking the time to share your experience. If you have a moment, we'd be incredibly grateful if you could also leave us a Google review: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your continued support, and we look forward to serving you again.
Kind regards,
Bee
Antwoord van White Horse Energy
Thank you for taking the time to share your feedback. We sincerely apologise that your order was not delivered within the agreed timescale and understand how frustrating this must have been.
We take delivery commitments seriously and regret that we fell short of your expectations on this occasion. We have sent you an email addressing the matter in more detail and providing further information regarding your experience.
Thank you for bringing this to our attention, and we appreciate the opportunity to review and improve our service.
Kind regards,
Bee
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found our website easy to use, our prices competitive, and that your order was delivered within just a few days. We work hard to provide great value alongside a smooth and efficient service, so it's wonderful to know we met your expectations.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Easy to order prompt delivery
21 augustus 2026
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found our website easy to use and that your order was delivered promptly. Providing a straightforward ordering process and reliable delivery service is exactly what we strive for.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
More to add
I recently rated the company as good product very poor delivery.
However after they asked for my information on the matter which I have supplied several times I have still many weeks later not had a response.
So it’s poor communication and customer service as well as poor delivery.
27 augustus 2026
Review zonder uitnodiging
Antwoord van White Horse Energy
Thank you for updating your review and for bringing this to our attention.
Firstly, we'd like to sincerely apologise that you feel your concerns have not been addressed. We completely understand your frustration and are very sorry that this has been your experience.
We have attempted to contact you and have sent emails regarding your feedback, as we genuinely want to discuss the issues you experienced and understand how we can help. It's possible that our emails may have gone into your junk or spam folder, so we would be very grateful if you could please check there.
We are keen to speak with you and work towards a resolution, as customer feedback is extremely important to us. Please feel free to reply to any of our emails or contact us directly at your convenience, and we'll be happy to assist.
Once again, please accept our apologies, and we hope to hear from you soon.
The White Horse Energy Team
Good quality wood
Good quality wood, ready for immediate use. Good sizes and lengths
21 augustus 2026
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you were pleased with the quality of the wood and that it was ready for immediate use. It's great to know that the sizes and lengths met your expectations, as we know how important consistency and quality are for our customers.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Excellent service from telephone staff…
Excellent service from telephone staff and delivered on time
21 augustus 2026
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you received excellent service from our telephone team and that your delivery arrived on time. We work hard to provide both helpful customer support and a reliable delivery service, so it's wonderful to know we met your expectations.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
As usual great service and great…
As usual great service and great product
Thank you.
21 augustus 2026
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're thrilled to hear that you've once again received great service and a great product from us. Repeat customers like yourself mean a great deal to our team, and we're grateful for your continued support.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that your delivery arrived on time and that our delivery driver was so helpful. We know how important a smooth delivery experience is, and it's wonderful to receive such positive feedback about our team.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
Easy to fit, no problems
All fitted working well will purchase again to complete the rest of the radiators that I have
21 augustus 2026
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that everything was easy to fit and is working well. It's great to know that you're happy with the product and that you'll be returning to complete the rest of your radiators.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Bags split
Good product. Good price. But.... Many of the bags arrived split or with holes. So a lot of product was lost and will not keep dry.
21 augustus 2026
Antwoord van White Horse Energy
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the product and felt it offered good value for money. However, we're very sorry to learn that a number of the bags arrived split or with holes, resulting in product loss and making them difficult to keep dry.
We understand how frustrating this must have been, particularly when you expect the bags to arrive in good condition and be ready for storage. Please accept our sincere apologies for the inconvenience caused.
Thank you for bringing this to our attention and for sharing your feedback with us.
The White Horse Energy Team
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you received first-class service and delivery. Providing an excellent experience from ordering through to delivery is what we strive for, so it's wonderful to know we met your expectations.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Order
Easy to use and clear website,easy to order and delivered on time while being able to track my order. A good full crate of wood delivered straight into my garage by an obliging, friendly delivery driver.
All round brilliant!
21 augustus 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our website easy to use, the ordering process straightforward, and that you were able to track your delivery every step of the way. It's also great to know that you were pleased with the quality of the full crate of wood and that our delivery driver was able to place it directly into your garage while providing friendly and helpful service.
Comments like yours make our day, and we're thrilled that your experience was "all round brilliant"!
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. It's especially pleasing to know that your experience was smooth from start to finish and that you'd be happy to buy from us again.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and we look forward to serving you again in the future.
The White Horse Energy Team
The quality of the logs is very good
The quality of the logs is very good. The delivery driver was excellent, extremely helpful in bringing the logs up the drive to the log store. Where there is room for improvement is in the notification of the timing of the delivery. This was very short but as I am retired it was not s problem. For someone who works however this could have proved problematic.
21 augustus 2026
Antwoord van White Horse Energy
Thank you for your 5-star review and for your valuable feedback!
We're delighted to hear that you were pleased with the quality of the logs and that our delivery driver provided such excellent service. We'll be sure to pass on your kind comments, as our drivers always appreciate being recognised for going the extra mile to help our customers.
We also appreciate your comments regarding the delivery notification timing. Customer feedback is incredibly important to us, and we'll certainly take your observations on board as we continue looking for ways to improve our service and communication.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
Easy to order and great service
21 augustus 2026
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found the ordering process easy and that you received great service. We work hard to make buying from us as simple and straightforward as possible, so it's fantastic to know we met your expectations.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Antwoord van White Horse Energy
Thank you for your 5-star review!
We're delighted to hear that you found our prices competitive and that you received reliable, helpful delivery service. Providing great value alongside dependable customer service is something we take great pride in, so it's wonderful to know you had a positive experience with us.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your support and for choosing White Horse Energy.
The White Horse Energy Team
Ordering was ok no problems delivery…
Ordering was ok no problems delivery was great pallet way driver was very helpful overall a very positive experience
21 augustus 2026
Antwoord van White Horse Energy
Thank you for taking the time to leave us a review!
We're delighted to hear that you had a very positive experience with us. It's great to know that the ordering process was straightforward, your delivery went smoothly, and that the palletway driver was so helpful. We'll be sure to pass your kind comments on to the delivery team.
If you have a moment, we'd really appreciate it if you could share your experience on Google too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy.
The White Horse Energy Team
They deliver so quickly and efficiently…
They deliver so quickly and efficiently keeping you informed all the time so you know with in a fairly narrow window when they will come. The product is excellent and we’ve had orders from them several times and keep coming back. Would heartily recommend them
21 augustus 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review!
We're delighted to hear that you've had such positive experiences with us time and time again. It's great to know that you appreciate our quick and efficient deliveries, along with the regular updates that help keep you informed of your delivery timeframe. We're also pleased that you've been happy with the quality of our products and that you continue to choose us for your fuel needs.
Your continued custom and recommendation mean a great deal to us, and we're truly grateful for your support.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your loyalty and recommendation.
The White Horse Energy Team
Could not deliver to my address as…
Could not deliver to my address as lorry was to big I had to arrange for the crate to be picked up and brought to my property . Nothing has been heard from White's regarding this so shall not be doing anything with them again
21 augustus 2026
Antwoord van White Horse Energy
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience and understand how frustrating this must have been. We appreciate that having to arrange collection and onward transport of your crate yourself due to vehicle access issues is far from the convenient delivery service you expected.
We're also sorry to learn that you feel there was a lack of communication from us following the delivery issue. This is certainly not the level of customer service we aim to provide, and we apologise for any disappointment caused.
Your feedback is important to us, and we sincerely regret that this experience has left you feeling unable to order from us again.
Thank you for bringing this to our attention.
The White Horse Energy Team
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