Wickes - Ashby De La Zouch Reviews 

Just been to wickes to pick up some insulation but I wasn’t sure what I needed. I asked one friendly gentleman who wasn’t sure the exact answer but knew who would and called him Jake on his headset. Jake came out and helped me with polite, professional and friendly knowledge. The lady on the til with blonde hair was equally lovely and had helped me get a trade card last time I visited. Thoroughly enjoyable visit! Thanks

What a great experience and customer service at the Ashby Branch. Jimmy designed our kitchen, it was absolutely fantastic and challenged a few of our ideas and glad he did as it was fit last week and we are over the moon, it’s perfect.
The kitchen fitter was brilliant and also did a fantastic job. Nothing was too much trouble for him.
Thank you Jimmy and your team. The whole customer experience was 5/5.

We have been waiting 3 years to save up to order our new kitchen. Jimmy Pang was nothing but professional with us from coming round our house to take measurements and fussing our GSD, to taking the time to sit down and run through our plans in store. We cannot thank him enough for his time and patience with us. We will be highly recommending wickes in Ashby and in particular Jimmy Pang. This is a heartfelt thankyou from Gemma and James Rushton.

From initial ideas to finalised projects The Wickes staff have been amazing to deal with.
Iv had a complete new bathroom & kitchen installed that allows me to retain my independence a while longer.
Jimmy Pang at Ashby guided me through what might work for me & patiently allowed me time pushing & pulling doors, drawers Etc. My budget was considered without compromising on overall look. Everything i could expect was laid out clearly right down to possible additional charges so no nasty surprises.
The fitter for bathroom (Mark Aquafit) resolved unexpected issues & completed the job on time even with additional works.
The kitchen fitter Darren Hewitt has been an absolute gentleman, respectful, helpful, non stop working from start to finish. Taken time to make sure I was happy with my kitchen every step of the way. Organised, tidy & patient, resourceful when tackling issues & produced a wonderful workable kitchen space for me.

The staff in there are always really helpful and friendly.
Carl the manager and Lorna helped us out with an issue we had and went above and beyond to ensure we got the result we were after.
In fact all of the staff are always willing to help when help is needed

I did a click and collect order , Jake and the lady on the counter were very pleasant, order all ready, very good customer service received .

Absolutely brilliant. The support was amazing i couldn’t ask for anything more. Thank you. Special mention for jimmy thank you for the help.

I applied to the Wickes Community Programme for some gardening items for our Grow With Us project at the Shuttlewood Clarke Foundation. We were very kindly supplied with all the items we requested including compost and gardening tools.
The application process was really simple to follow and we received the items within a couple of weeks which was amazing.
The staff at the Ashby de la Zouch store were fantastic, thank you so much for supporting our community allotments.

Can’t thank team members Lorna and Karl enough for their help when I needed it at this store. They are a credit to the team and hope they get the praise that they should get in helping me with a smile 😊 For that reason, We will return to this store in the future. From Clare and Son Harvey x

Visited on Sunday looking for some paint and was served by Poppy, who was very helpful and polite!

I came in to get some items and was not sure. The staff, mainly Ryan and Lorna, were amazing at ar helping me and were invaluable in their services

Wickes has helped and supported us at Kegworth Bowls Club through their Community Programme. This support has been massively helpful and Craig, Ryan and tge team at Ashby have gone above and beyond in their help and kindness. Thanks

Appointment was booked a week in advance. 20 minutes past the appointment time of 11.30am, I rang the store in Ashby to be told Steve was dealing with people in store and was not going to arrive until nearer 1pm.
I had booked 2 hours off work to attend this appointment so I could not wait until 1pm.
No courtesy call to say he was running late and the lady I spoke with on the phone didn’t appear to be bothered either - very disappointing.

Just want to Thank Lorna, Jake and Trev at your Ashby de la Zouch store -they listened to my problem and helped me solve it - they were polite and very helpful.

I had such a great experience ordering my new Kitchen at Wickes in Ashby de la Zouch Jim Pang was my design consultant and he was amazing from start to finish. He was super helpful, always patient, and really supportive through every stage – even when there were a few hiccups and changes along the way.
Jim made the whole process so much easier and actually enjoyable. Honestly, I don’t think I could have asked for a better person to guide me through it all. Huge thanks to him and the Ashby branch – highly recommend!

I was lost and found many times !
Dear
Lorna
Thanks for your help
I hadn’t got a coue how overwhelming these experiences could be especially with children bouncing around and deadlines pushing.
Thanks for being so helpful and patient!
Also Christie as Ryan thanks both

Thank you to all kind staff
Lorna Ryan and Chrissy
Which made extra effort to always help us always kind and smiley and helpful and patient! beyond th call of duty!

Lewis was just the man we needed for our planning requirements , very knowledgeable with useful advice , went above and beyond in sorting out a quicker delivery for us with time being a priority to market our property for sale once installed , thanks very much

I'm a regular customer and generally order online then collect.
Lorna and her team, Jake, Josh and Ryan are also assist well. 👍

I just want to say a big thank you to Lorna and Trevor at Wickes Ashby for their fantastic help and advice. We had lots of questions about sanding, and they were both so patient, knowledgeable, and friendly throughout. They explained everything clearly, gave us great tips, and made sure we left feeling confident about what we needed. It’s rare to get such genuine customer service these days, but they really went above and beyond. We’ll definitely be back – thank you both!