Wickes - Beverley Reviews 

A quick drop in for a few supplies at Beverley store with efficient and polite service from Loiuse.

Very disappointed. I drove from Hull to get to the shop on time before closing, I checked google which said the shop closed at 8pm, I got there at 7.52 and it was all closed up. The thing I wanted wasn’t in store at Hull branch so I drove 30 minutes to be denied. I would have been 2 minutes in store.. Lazy, uncommitted staff closing early - very disappointed.

Wickes have again come up trumps with much needed supplies to help
Beverley Urban Gardeners keep Beverley looking even more attractive and safe. Thank you.

I’ve just purchased shelving from wickes of Beverley.
I have over time the time purchased
Most of my DIY from wickes of Beverley
However on this occasion it has to be the first time I’ve been treated like an enemy by any one let alone from wickes.
The person in question is a very rude lady who obviously has a chip on her shoulder as big as the Grand Canyon.
She certainly has not the usual politeness I have come to expect from the colleagues they employ.
Every time I spoke she tried to score verbal points for reasons that were beyond me!
She was on the click and collect this very morning at 9 to 930 ish
A small lady with the personality not befitting Wickes usual standards.
I have to say her rudeness came out of the blue and I was some what baffled by it.
I write this review as it would seem this lady is someone capable of ruining the wickes brand.
I believe maybe customer care retraining is maybe required to prevent further damage..
I hope this review helps.

Firstly I would like to point out I am a pensioner who suffers with arthritis. I wanted some bark for my garden, as was told to go to wicks who are only, too willing to help carry it to my car. Unfortunately for me that was not the case on my second visits. The member of staff at Beverley was VERY rude and VERY unhelpful. I asked if someone, would collect and carry it to my car as I was unable to manage it myself- I pointed out they had scanned a bar code and arranged for someone to collect and put the bags of bark to my car. This time the assistant was so rude. Told me they don’t do that type of service. She turned her back in me and said I had to get the 3 bags of bark myself. Talk about discrimination- I felt discriminated because I was unable to do it myself. I explained I had just been in less than one hour ago for the same thing 3 bags of bark. After some time they eventually helped me out. But I feel so cross in the way I was treated and spoken to. More so for the assistance not even attempting to help me. Thankfully a member if staff helped me.

We use the Beverley branch of Wickes.
On our last visit we were served by Bryony, who was amazing. She was polite, cheerful, friendly and engaging. She couldn’t do enough to help us with our choices and serve us in the till.

Was served by Lynne who was very helpful and made the purchase very simple.

Visited Wickes Beverley to purchase paint for a bedroom project. Didn't have the paint on the shelf that we wanted. Showed there was 4 tins in stock so we asked Emma on the till who very kindly went to look in the back for us and returned with the paint we wanted. Definitely 5* service - thank you!

Was given advice today by a gentleman called Darren.
Darren is a credit to your company, honest and helpful. Good experience.

Amazing Charity Fundraiser met a great team player raising funds for The Brain Tumour Charity, we’ll informed and hardworking named Tracy Malton

Many Thanks
We have just got to say what a fantastic service you have provided and a fabulous design which we are thoroughly impressed with.

Your attention to detail is evident and gave us full confidence in your ability to design our bathroom to meet our demanding concept.

Your enthusiasm and knowledge comes across in spades and we will certainly be recommending you to friends and family.

Once again thank you for a brilliant experience.

Gloria & Ron Langton

I am a regular customer of Wickes at the Beverley store and can honestly say that the staff there are a great team. Always polite and helpful, all the staff are a real asset to the company and deserve credit for being helpful when needed, wether it is for help with lifting or loading a heavy item, or a problem with a purchase. The design service for kitchens is excellent and the staff at the tills are always pleasant. The Management will do their best to sort out a problem, if required. All in all, a good experience in store. ( Can’t say that about Wickes phone in Customer service, but that’s another story. )

I am thrilled to share my experience working with Bradley Webster on the design and development of our new kitchen. From the moment we engaged with him, it was clear that we were in the hands of a true professional.

Bradley possesses a remarkable ability to listen attentively to our needs and preferences. He took the time to understand our vision, lifestyle, and the functional requirements we desired in our kitchen. His creativity shines through in every aspect of the design, blending aesthetics with practicality in a way that exceeded our expectations.

Throughout the entire process, Bradley was not only a skilled designer but also a reliable project manager. He maintained open lines of communication, providing updates and ensuring that everything stayed on track. His attention to detail was evident in the choice of materials, colors, and layout, resulting in a space that is not only beautiful but also highly functional.

What truly sets Bradley apart is his dedication to customer satisfaction. He was always available to address our concerns and made adjustments based on our feedback, demonstrating his commitment to making our dream kitchen a reality. The end result is a stunning kitchen that reflects our style while maximizing efficiency.

I wholeheartedly recommend Bradley Webster to anyone looking to design or renovate their kitchen. His expertise, professionalism, and passion for his craft make him an invaluable partner in any home project. Thank you, Bradley, for transforming our kitchen into a space we will cherish for years to come!

Great experience very helpful staff who went above and beyond especially Lynne Thank you I would totally recommend Wickes Beverley

Wow! Bradley Webster from the Beverley branch of Wickes provided us with THE best world class customer service from start to finish. His attention to detail and desire to provide the best possible solutions to everything we needed was second to none! His experience and expertise was truly the best and we couldn't have wished for a better service. He really listened to what we wanted and checked on us throughout the process. He made sure we were comfortable with everything we had chosen and provided lots of options to suit our needs. We couldn't have wished for a better service from both Bradley and Wickes. Bradley is an excellent ambassador!

In July this year I purchased 3 AluSplash splashbacks from Wickes, Lava Stone. I underestimated my requirement but when I went to the Beverley branch today they could not locate the item anywhere on their central computer ordering system. I turned into Mr Grumpy but LYNNE the lady who was helping me was very good, phoning other branches (no result) and then looking at the manufacturer website to see if I could approach them direct. She finally came up with a workable solution which I have acted on successfully. So, although I'm hacked-off with Wickes, I was really imressed with and grateful for the help I received from LYNNE. Top customer service, and on the basis of her performance today I'll consider continuing using Wickes as a supplier. Nomination for Beverley branch Employee of the Month, LYNNE. Whatever you're paying her its not enough

We ordered (and paid for) a new kitchen from Wickes Beverley in mid-March 2024. The kitchen designer (Bradley) was excellent, and the kit was delivered as promised. The fitter arrived in mid-May, promising completion in 10 days. Things started to go wrong in the first few days; he was not on top of his sub-contractors (plasterer and electricians), and his mind was clearly not on our kitchen but on another job and his own domestic problems. He lied to us, failed to turn up as promised; promised to work long days to make up time, then proceeded to work half days. He demanded payment before the job was completed, then threatened legal action if we didn't pay up. By the end of the third week, I had asked Wickes to replace him as I couldn't bear having him in the house.

The kitchen was finally completed at the end of July - 2 days work for their trouble-shooter - but only after nearly two months of constant, almost daily, phone calls to their "Customer Experience" and "Customer Relations" teams. The process of trying to communicate with this organisation was frustrating and stressful, and nearly drove me to a mental breakdown. They really need to sort out these customer "service" teams; I had to be really assertive and persistent to persuade them to take my complaint seriously. I hope I won't ever need another fitted kitchen, but if I do I won't be going to Wickes.