Wickes - Bexhill Reviews 

83
•
TrustScore 4 uit 5

4,0

Ravenside Retail Park, Bexhill On Sea Kent, TN40 2JS, GB

•

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Beoordeeld met 1 van de 5 sterren

Utterly rubbish customer service. Have delivered half of our kitchen, customer experience team don’t seem to care or be proactive to resolve issues. Never purchase a kitchen from Wickes unless you w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Clemilson Honorato and his son Michael did a fantastic job fitting our new kitchen, designed through Wickes Bexhill. Clem is highly skilled and takes great pride in his work. Both he and Michael were... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

So pleased I chose wickes for my new kitchen. From speaking with geaorge Casterton in store( he was very patient and understanding as I kept changing my mind. But with his expertise and my daughters e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We came into store with kitchen plans and came across Kylie who was kind enough to help us out to plan our kitchen. She managed to make my vision work and come to life and nothing was ever too much f... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Bouwmarkt
  2. ook in
  3. Kookwinkel
  4. Sanitairwinkel
  5. Zonne-energiebedrijf

Over Wickes - Bexhill

Geschreven door het bedrijf

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contactgegevens

  • Ravenside Retail Park, Bexhill On Sea, Kent, TN40 2JS, Verenigd Koninkrijk

  • +441424229880

4,0

Goed

TrustScore 4 uit 5

83 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(83)

14.656 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Amazing kitchen service

Andy - the in-store designer at Wickes in Bexhill - has been brilliant. He came to our flat and offered amazingly practical solutions to the challenges we faced. Throughout the whole process Andy has been friendly, approachable, professional and creative with a difficult space for our kitchen
We would 100% recommend using Wickes's services. Thank you Andy!

Order number: 243901-8319-V

8 april 2025
Review zonder uitnodiging
Logo Wickes - Bexhill

Antwoord van Wickes - Bexhill

Hi Tom, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Andy in our store and that they provided you with useful advice. -AH

Beoordeeld met 5 van de 5 sterren

Materials for a shelf

I needed materials to hang a shelf. I spoke to Ben who was very helpful and showed me where everything was as well as giving me advice on what sort of brackets and fixings I needed. Overall it was a positive experience from all the staff I spoke to at the store.

15 maart 2025
Review zonder uitnodiging
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Antwoord van Wickes - Bexhill

Thank you for taking the time to leave your review. We are pleased to hear that you had a positive experience at our store and that Ben was able to provide you with the help and advice you needed. We appreciate your kind words about our staff and are glad you found everything you needed. - SW

Beoordeeld met 5 van de 5 sterren

Professional and knowledgeable

We had our first kitchen design meeting today with Andy at the Bexhill branch. We were blown away by the professionalism and knowledge of our designer. Andy made the whole process enjoyable and simple. Highly recommend!

11 maart 2025
Review zonder uitnodiging
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Antwoord van Wickes - Bexhill

Hey Laura, thanks for your five-star review, and I'm glad you enjoyed the kitchen design service from Andy in our Bexhill store. It makes us proud you would recommend us and enjoy your new space! - Dylan

Beoordeeld met 1 van de 5 sterren

Poor Shopping Experience

I spend a lot of money in Wickes while doing renovations. Very disappointed that they did not allow me to return 3 unused door latches in original packaging unopened for an exchange without a receipt, within 28 days. Surly staff, unwelcoming environment. Will be the last time I will shop at Wickes.

2 maart 2025
Review zonder uitnodiging
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Antwoord van Wickes - Bexhill

Hi Dandy,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the service you received. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

Beoordeeld met 5 van de 5 sterren

Aaz is above helpful, so thankful

Asked this wonderful gentleman if he thought a 2.4m piece of wood would fit in my car. He was busy at the time and immediately stopped what he was doing.He carried the wood to my car to check for me, he was the most amazing, friendly, thoughtful member of staff I have ever experienced. He even came outside to check I was ok getting the other 2 pieces of wood in my car. Cannot thank Aaz enough, wonderful man.

20 februari 2025
Review zonder uitnodiging
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Antwoord van Wickes - Bexhill

Hi L Mitocaru, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Beoordeeld met 5 van de 5 sterren

Kitchen appointment with Vicky

Vicky is a credit to Wickes - she did a home visit to measure up and discuss a new kitchen with me. She was punctual, friendly, helpful, knowledgeable and professional. She answered all my questions and made helpful suggestions about how to solve any problems my small, odd shaped kitchen presented. I would have had no hesitation in buying a kitchen from Vicky, but unfortunately Wickes don't stock the kitchen I wanted.

10 februari 2025
Review zonder uitnodiging
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Antwoord van Wickes - Bexhill

Hi Fiona, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Vicky and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Beoordeeld met 5 van de 5 sterren

I am a nervous and shy person.

I am a nervous and shy person.
Usually my wife sorts things out for me but on this occasion she was ill so I came to the store.
I was in a bit of a panic but Emma was so kind and helpful she put me at eas and I can't thank her enough for her professionalism.
Thank you wikes

13 februari 2025
Review zonder uitnodiging
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Antwoord van Wickes - Bexhill

Hi Sarah, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Emma in our store and that they provided you with useful advice. -AH

Beoordeeld met 5 van de 5 sterren

Emma at Bexhill was amazing!

Emma at Bexhill was amazing!
After a disastrous leak in our bathroom we had to rip the whole room out! As it is our only bathroom time was of the essence and to save time I went to Wicks Bexhill on a Saturday to get the majority of the materials so my builder could start first thing on the Monday morning! I found myself with a list in my hand written by a builder that may as well have been written in Chinese. He said to me “don’t worry just go in there and give it to someone and they’ll know what to get”. I may add… it was a BIG list! So I went in and with my two children in tow went to look for someone. We found a guy who took one look (with wide eyes) at the list and said “I’ll go get Emma for you” “she’ll know what to do”! In steps Emma confidently and precise who marched us up and down the store grabbing everything on the list and adding it all to the three large trolleys and one small basket! She even took us through a separate till to manage it all herself and then even helped us out to the van with it all. Thank you Emma! I hope your branch look after you as much as you look after them. Dave

1 februari 2025
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Antwoord van Wickes - Bexhill

Hi David, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Emma and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Beoordeeld met 5 van de 5 sterren

Great customer care and great products

Great customer care and great products, Martin was fantastic help with ordering products and sorting out our trade card

3 februari 2025
Review zonder uitnodiging
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Antwoord van Wickes - Bexhill

Hi Jane, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Martin in our store and that they provided you with useful advice. -AH

Beoordeeld met 5 van de 5 sterren

Excellent service

This morning we came into store looking for paint for my wooden project. Connor served me and was able to point me in the right direction. We didn’t know what paint we could use but Chloe helped us and assured us we could get the colours we wanted using the paint machine. Excellent service and would recommend for anyone who is unsure like we were

4 februari 2025
Review zonder uitnodiging
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Antwoord van Wickes - Bexhill

Hey Darcy, thanks for your amazing feedback, and I'm delighted that Connor and Chloe we're first class throughout your visit to our Bexhill store! - Dylan

Beoordeeld met 5 van de 5 sterren

Kitchen measure & design

Vicky was very helpful and friendly. She measured and designed us a kitchen which gave a very personal service and great design.

1 februari 2025
Review zonder uitnodiging
Logo Wickes - Bexhill

Antwoord van Wickes - Bexhill

Hey Jo, thanks for your five-star feedback, and I'm delighted Vicky was able to help you with your kitchen design. It makes us proud you're happy with the end result, enjoy your new space! - Dylan

Beoordeeld met 5 van de 5 sterren

Helpful staff

A staff member called Dave was really great - went round the store with me to find all the things I needed so I wasn't wandering around for ages. Also, I noted that unlike a rival chain, they actually carried a lot of stock in-store that doesn't have to be pre-ordered as click and collect, and pricing is good on basics - fence-post caps were only £1.60 each, a lot cheaper than elsewhere.

1 februari 2025
Review zonder uitnodiging
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Antwoord van Wickes - Bexhill

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Dave in our store and that they provided you with useful advice. -AH

Beoordeeld met 5 van de 5 sterren

New doors at wickes

Went into Wickes as needed a couple of new doors around the house. Couldn't decide which ones were best for me so went to the front counter and a helpful gentleman called Steve helped advise on what doors are suited to what situations. The doors I liked where not available in the store, so he helped me through the online service on my phone to place and order for some doors.
Very helpful young man, appreciate the time took to help me. Thank you Steve.

30 januari 2025
Review zonder uitnodiging
Logo Wickes - Bexhill

Antwoord van Wickes - Bexhill

Hi Dan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Steve in our store and that they provided you with useful advice. -AH

Beoordeeld met 5 van de 5 sterren

I went and saw Kylie Young in Bexhill…

I went and saw Kylie Young in Bexhill with some plans I had elsewhere as other companies couldn’t work out a solution which fitted with what I wanted and she was kind and welcoming to the moment I walked in. She came up with clever solutions for what I was visualising that worked with the flow of how I worked. She even offered to come out to check measure and bring samples of what I wanted so I could see it in my own setting. She really went above and beyond

21 januari 2025
Review zonder uitnodiging
Logo Wickes - Bexhill

Antwoord van Wickes - Bexhill

Hi Jo, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kylie in our store and that they provided you with useful advice. -AH

Beoordeeld met 5 van de 5 sterren

Great help from Steve and Paul

Popped in today for some advice about fencing materials, getting myself ready for the summer and doing the garden up!
Steve and Paul were really helpful in advising me on the best way to go about what I needed. Honest advice, from 2 honest people that wanted to help people and not just get as much money as they can out of you.
If you are ever in the area and need advice, ask for Steve or Paul, top blokes! 👍

30 januari 2025
Review zonder uitnodiging
Logo Wickes - Bexhill

Antwoord van Wickes - Bexhill

Hi Kerrie-Anne, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Steve and Paul in our store and that they provided you with useful advice. -AH

Beoordeeld met 5 van de 5 sterren

My kitchen buying experience

When I first visited the store in Bexhill, Kylie Young was friendly and helpful, but not pushy. She visited my home as arranged and made some useful suggestions. Following the home visit she sent me a couple of kitchen design options the following day. She altered these when I had second thoughts and sent me updated design options without delay. After a further vist to the store, Kylie took her time showing me different fittings, clearly answering my queries. At no time did I feel pushed into buying something and Kylie ensured she kept to my budget, but met my needs.

30 januari 2025
Review zonder uitnodiging
Logo Wickes - Bexhill

Antwoord van Wickes - Bexhill

Hi Jenny, thanks for taking the time to share this feedback, we are pleased to hear that Kylie was friendly and helpful, we appreciate you taking the time to let us know. RD

Beoordeeld met 5 van de 5 sterren

Offered support from a member of staff

I popped into wickes with my wife last Monday to get some shed felt from the building aisle. I struggled slightly due to my age, I was offered help by a young man called Steve who helped me carry it back to my car. This was much appreciated thank you.

20 januari 2025
Review zonder uitnodiging
Logo Wickes - Bexhill

Antwoord van Wickes - Bexhill

Hi Albert, thanks for taking the time to share this feedback, we are pleased to hear that Steve helped you carry the shed felt back to the car, we appreciate you taking the time to let us know. RD

Beoordeeld met 5 van de 5 sterren

Today we went to get a new kitchen and…

Today we went to get a new kitchen and we were very lucky to meet Andy the kitchen designer who assisted us through every style and price and quality of all we liked and with his professional help and courteous attitude and expertise and friendly actions we found the desired kitchen and through his beautiful professional design he showed us the complete look of the kitchen when finished which we really did like and Andy made the whole process very pleasant and without stress can't recommend him enough great person and lucky is anyone who deals with him thank you Andy,need to say Andy works in the Bexhill store😊👍

26 januari 2025
Review zonder uitnodiging
Logo Wickes - Bexhill

Antwoord van Wickes - Bexhill

Hi Hani, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Andy in our store and that they provided you with useful advice. -AH

Beoordeeld met 5 van de 5 sterren

Vicky was very helpful and friendly and…

Vicky was very helpful and friendly and tried to find solutions to meet the criteria and layout of the kitchen.

22 januari 2025
Review zonder uitnodiging
Logo Wickes - Bexhill

Antwoord van Wickes - Bexhill

Hi Peter, thanks for taking the time to share this feedback, we are pleased to hear that Vicky was very helpful and friendly, we appreciate you taking the time to let us know. RD

Beoordeeld met 5 van de 5 sterren

Fantastic

Had a trip to my local Wickes store this week to purchase some paint for a paint project and was welcomed by a a lovely polite gentleman called Steve, he was very knowledgeable and I managed to get all the bits I needed. Definitely would use and recommend wickes again.

21 januari 2025
Review zonder uitnodiging
Logo Wickes - Bexhill

Antwoord van Wickes - Bexhill

Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

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