Wickes - Boston Reviews 

Just had another easy trip to Wickes with their helpful staff, can't do enough for you. I was collecting 120 block paving bricks, they were quite far back under the shelving and packaged up so I asked for someone to cut the packaging. Dania came out, opened up the packaging but also grabbed a palletiser to pull the pallets forward so we didn't have to crouch under the shelving and then proceeded to pass the bricks out to is. This was all off her own back, she went above and beyond. Also, the bricks were on an amazing offer.

We would just like to leave a highly recommended reveiw for the staff at Boston, I visited the store last week and with staff guidance was able to purchase all we needed and organise delivery. This was swift and id give them 10 out of 10. The staff member who was of great assistance I think was Will. Great service.

Excellent service always given.
Knowledgeable friendly staff who go the extra mile to help.
Can’t fault them or the store.
Recommended to all.
Massive thank you to Danya for telling me about the Wickes community program. This has helped our litter picking group with the supplies needed.
Wyberton Wombles of Boston Common are very grateful and it makes the job so much easier.

i visited the Boston branch of Wickes yesterday and the staff were incredibly kind and helpful.
I needed quite a few heavy bags of sand and some hessian bags, and they very kindly helped me by loading everything onto the trolley and brought it to my car and then placed it all in the boot for me with such patience and friendliness. Their kindness made my day and I am truly grateful 🙏
A small suggestion if I may; The car park entrance is very well hidden (I presume not intentionally but it was a real struggle to find the car park entrance) maybe a simple sign that can be seen from the main road would make it much easier for new customers to find it.
Once inside, though the service was absolutely wonderful, the staff truly are the real gem of this store.
One of the hessian bags had a medium size stitching fault on the side, but it was easy to tape and didn’t effect my positive experience all. The team’s kindness made my trip a wonderful experience. Thank you to the team for being so helpful and caring.

@ 17:45 - 24th March 2026 - The appalling attitude, rude, abrupt and no care service provided by the duty manager at BOSTON branch of Wickes has just cost Wickes Limited the lost revenue from a complete house renovation from the ground up and many more in the future. The service provided by the duty manager this evening was clearly that of someone that has a no care attitude and if was a representative of my business would be going home this evening not with a Pat on the back for exceptional service but her P45 as she clearly has no interest in portraying a good reputation on behalf of Wickes Limited - then on other hand, had I have asked her to pop out to the car park for another cigarette during working hours I'm sure she would have obliged - this probably explains why the everyday building essentials AREN'T readily available on the shelf's at Wickes Boston. Unfortunately with the world of Social Media - bad news flows quicker than good. Please pass on my continued thanks to Will and thank him for the excellent service he always provided in the past as per my previous glowing feedback. Hopefully, Will can be promoted and become her replacement.

Magda was especially helpful and I’m thankful that she took the time to find a solution to the paint situation. Only 3 x5l tins left but the deal was 2 for £44 or £28 each? I wanted x4 but only 3 in stock, I couldn’t pay for x4 and collect at a later date as the my couldn’t order any unless it was out of stock? She offered to sell me x2 of the 2.5l tins at the same 5l deal to make my x4 cans. Saving me atleast £12. So thank you Magda. People appreciate this. I appreciate you 😁

Went to the Boston Lincolnshire store to get some topsoil. Asked about some ripped/broken bags of soil placed nearby and a kind member of staff said we could have them for a small donation to their charity box. Excellent customer service.

I recently visited your Boston store, I found your staff to be really helpful, a lady called Maxine F was especially helpful and patient with me when I wasn't sure what I needed.

After an underwhelming appointment at B&q that made me feel unexcited we had an appointment with Shelley at Wickes. Shelley came to our home to measure the bathroom, she is friendly, approachable, and gave some great advice. She supported us to pick a bathroom we fell in love with and we left feeling excited. She listened to our needs and we led with the appointment with what we wanted alongside her help.

Shelly provided exceptional service, her communication was brilliant and made us feel comfortable and welcoming, whilst having a sound knowledge and understanding of what we wanted. I highly recommend Shelly to anyone who wants excellent service for kitchens.

Adam was very professional and knowledgeable, made us feel comfortable and not rushed.

We think he is a valuable asset to your company and would highly recommend your Boston store without hesitation.

I had a 20 sheets of plasterboard to take from the shelf and load into my Van and Mikey was very helpful and polite and helped me do the lot.
Thanks Mikey

A young lady named magola helped tremendously with my order and also looking for outdoor dusk to dawn lights and some plugs, I asked what time she finished and she said she should of finished 50 minutes ago, what a wonderful service, which is so hard to find I hope she gets her overtime

Have used Wickes Boston for personal projects and more recenty as supplier for products to renovate our grass roots football club facility using the Wickes community programme. Danya at Boston was excellent and assisted us at every point.

Just ordered a kitchen from Wickes Boston, Design consultant Emily planned and designed it and knew exactly what we wanted and had it done in no time at a great price, Will definitely be recommending her to anybody that needs a new kitchen

Beware. I would never recommend buying a kitchen or bathroom from this company. When you order, you are not told that hidden in the installation cost is the supply and collection of hippo bags what cost around £250 to £300. I have been told today that they can not refund the cost even though we didn't use them and they haven't had to arrange collection, so they are just keeping that money we have paid. It is not an option to have that cost removed from the installation cost on time of ordering. They are just ripping customers off. We had a skip delivered because we were not told these bags were supplied. This is miss selling and against consumer rights.

Wickes as a company is fine, been going for 25 years maybe longer.
I've never had a problem with any member of staff but there is this one particular young female had no customer service what so ever, she was so rude.
I've never complained about anybody in my life, but she was terrible. A

All the staff are friendly and extremely helpful especially Maxine who who is quite comical many thanks to all

I am a community fundraiser for Jerry Green Dog rescue, I popped in to the local Wickes (Boston) simply to ask if the staff would be kind enough to display one of our posters in their staff room. I spoke to one of the manager who was beyond lovely. After quickly finding out she had actually previously adopted a dog from ourselves, we then got speaking and I was telling them about a community project I was currently building, I was quickly told about and encouraged to apply to the Community Programme Wickes runs and it has been a brilliant experience from then on. The application was easy and the staff went above and beyond to make sure we got everything we needed. The turn around from going in and speaking to the charity champion and receiving the donated items was very quick meaning we are able to start putting together our project which will not only help us to continue to rescue dogs but also the community allowing them access to affordable items but also access to important resources if needed. Thank you.

I regularly visit Wickes and always find them very friendly.
I would like to particularly mention and recommend Mark who is always extremely helpful and who nothing is too much trouble for.