Wickes - Broadstairs Reviews 99

Excellent customer service from Farhan, he explained everything well and made things easy to understand. We came out very happy with a kitchen that fit the budget but ensured quality was still high for what we wanted.

I don't usually write reviews but on this occasion a must!

I'm a homeowner requiring a new bathroom with design and installation etc.

I had a consultation with Farhan at Wicks (Broadstairs). Wow, I was blown away. He was so patient, listened attentively and covered any concerns I had. He designed, planned, understood my specific space requirements and pointed out additional utilities that I had'nt even thought of. The final design was modern and exactly what I need.

I was also very, very impressed with quality of Wicks bathrooms.

Well done Wicks and well done Farhan

Farhan was a lovely and helpful member of staff. He provided great customer service and ensured all the questions I had were answered. Very polite and friendly.

I’d like to extend a sincere thank you to Claire and the Wickes team for supporting local community activity in June 2026. It’s fantastic to see businesses coming together to make a positive impact in our communities.

Kris was great. Friendly and knowledgeable and helped us with a few different options. It really gave us the chance to see how the kitchen would flow when finished. I would definitely recommend the service and Kris. 10/10.

Mike was so welcoming and knowledgable the first time we popped into the store, we went in knowing the overall look what we wanted but not knowing the footprint or design as our kitchen was due to be extended. This was still no problem for Mike and a few home visits and discussions later we were all set. Mike was supportive throughout and recommended the best guys for our kitchen fit too. We cannot express how great and seamless this process was for us! We absolutely love our new kitchen. Thank you to Mike at Wickes Westwood Cross and to our amazing kitchen fitters John and Jake.

We had the kitchen of our dreams designed by Mike, he gave us everything we were looking for and even some things we didn't think about ourselves that were incredibly useful. He recommended our fitters who were also top notch from dumptom park projects/Ashworth carpentry again could not fault these guys either.
100% would recommend wickes and the fitters mentioned, we are in love with our finished kitchen .

Great service from your Broadstairs store
Staff and especially store manager could not have been more helpful
Even offered a carry service to my car

Great customer service. Polite and helpful. Thank you

Excellent customer service, support and advice provided.

I'd like to thank the Store Manager and staff of Broadstairs Wickes in Thanet, Kent, who were so helpful when I went in to purchase bath taps and a sack of floor leveler.
I went into store 15 mins before it closed on a Saturday evening, and the manager and staff were polite and happy to help.
Even though the store was due to close for the evening, they did not rush me and helped me find the products I needed. The manager ensured the bath taps were the right size I needed, and even took our purchased items to car as the sack of floor leveler was very heavy.
Thank you for your help, it was much appreciated.

I have visited the Westwood Cross branch several times. On each occasion I have found staff unhelpful - talking to each other whilst I was waiting at the till to pay, uninterested and seemingly lacking in knowledge when responding to any questions - and very vague instructions on where to find anything.

It’s hard to know where to begin. This has been an utter nightmare from the failed design with no measurements, incompetent installer ( taken all the money ) who had to have all his work ripped out by the 2nd installer who has lied to us and still not finished the bathroom due to complete in February. Still no working bathroom. And the final straw , installers have stolen the new radiators ..luckily we have ring doorbell footage to share. Utterly awful. Stay away! No apologies from Wickes, no compensation.

The people at this location were incredibly helpful and approachable with our asks and the communication was stellar. Their donation was greatly appreciated and it's helping the museum continue with some of our most valuable projects, which is help that we are incredibly grateful for.

Had a small order arranged for today. They used citysprint as the courier.
Tracking info showed that they picked the order up from the store but then showed i had cancelled the order (which i never did) when I phoned wickes they said that the driver tried to deliver it but I wasn't in.
I've waited in all afternoon for the delivery and my ring door bell proves that they never attempted delivery!!!

Wickes solution was to offer me a delivery slot in 3 days time. Simply not good enough.

We had our dream kitchen designed by Mike and although we knew what we wanted Mike made the process really easy and gave us some ideas that we hadn't thought of. The experience so far has been exceptional and we are looking forward to our delivery in a few days time

Visited the Broadstairs store today to buy some flooring and had a lovely experience. A very kind member of staff called James helped me with my flooring and took it to the car and loaded it in for me. He was very polite and helpful Thank you James a credit to Wickes.

My experience having used Wickes to design my kitchen has been amazing.
I wasn't looking forward to the process but Mike made it an enjoyable venture, even during the planning when I changed my mind about some of my choices
Communication was brilliant and I was put at ease immediately