Wickes - Carlisle Reviews 

Man at till was helpful and conscientious. First rate experience!

From initial home visit through to my design appointment today i found Agnieszka unfailingly professional, patient and friendly. I was made very welcome and felt the service/advice provided was excellent.

Excellent service in all departments from first contact to completion. A big thank you to wickes staff especially the store manager.The record keeping is superb.

The assistant Gabrielle from Peru made my visit to colkect items quick and easy and she was very polite.

I work for carlisle college and we have been working on a community garden for the college to grow its own produce for the catering students.

Olivia and the team at carlisle branch have been fantastic and have donated some materials for the project.
It is great that the carlisle community comes together to help the future that is our students. Massive thankyou to Olivia and the carlisle branch team for your help.

The lady till/service desk, named Alison couldn't have been more helpful with our questions and advice on there choice of laminated flooring, she took her time and went through the hole process, from us measuring up the area and her working out exactly what we needed, even to the edging strip to finish of the job (something we never even thought about) and was also good to no they had a delivery service should we have needed it, Allison's attention to detail through her fantastic customer service is something lacking in shops these days and what has prompted me to leave this review, well done her and a credit to wicks for training there staff with detail and due diligence

Bought a large tin of Sandlin stain from Wickes but was not the right colour so took it back and were given a Gift Voucher to the same value instead of a refund!....Went back to same store for another purchase and was told the Gift Voucher was expired! £24 lost to Wickes for nothing! We won't use this company any more after spending many hundreds of pounds if not thousands over many years..Very Disappointed with this Company...

Top class kitchen design, I already had a plan drawn up which Wickes then implemented on their system. Wickes offered great advice on certain aspects of the build which I was unclear about.
50% discount is great on the current promotions too. We'll save money by getting our own integrated appliances and handles/taps (not included in the discount). This is good advice for anyone buying a kitchen, you can shop around for deals on the appliances as most integrated appliances are sized appropriately.

Wicks really are the bees knees. Wicks have supported Give a Day to the City in Carlisle for many years. Helping to make projects happen by providing materials for volunteers to get stuff done. Some projects would just not have happened. This week Wicks have provided paint brushes, plastic sheeting, and all round help for the Bitts Park project. Thank you Andy Fearom on behalf of Give a Day to the city.

Denton Holme Community Garden were grateful recipients of donations of compost and tools as part of Wickes Carlisle community fund programme in June 2026. The application process was really easy and the communication back from Wickes was great. Thanks so much to the team for enabling fruit and veg to be grown and donated to the local food bank.

Wickes very kindly donated bark and playsand to us for our sensory garden. A great community programme with a team that cares.

Without this donation we wouldn't have a raised sandpit for individuals with additional needs to have access to, and the ground eood be muddy underneath

Chloe was very helpful during my visit on Friday evening. She was very knowledgeable about bathroom sealants and adhesives. She is a credit to your company.

We were returning timber from another store and Heather dealt with the refund and replacement timber without an issue. Very efficient. Thank you

We (St Bede’s Primary School in Carlisle) recently received support from Wickes Community Support programme to help us with our school garden.
Through the programme, we received compost, wood chippings and gloves to really give our project a much needed boost.
The staff at Wickes have been fantastic. Communication was excellent and the team in the store were extremely helpful. All the materials were prepared and ready to collect.
It has been a real help to our project and we are very grateful to everyone at Eickes for their help and support. Thank you!!!

As a school, we had a fantastic experience with Wickes in Carlisle. We used the community programme to request some materials that would enhance our outdoor play provision for the children and it was accepted! We are so very grateful and the children are about to get started with using the items. Without support from local businesses like this, we would not have been able to purchase the resources so we would like to say a huge thank you to Wickes! The process was easy and communication with the branch, and Olivia, was brilliant. Thanks again!

Always fantastic customer experience at Wickes Carlisle. Will always remain my go to for my DIY needs. The store manager Neil went above and beyond to get an item from another local store to me. Always highly recommended

Didn't have our measurements as the man who measured up had to do our consultation and was having a day off and the lady inshore had no access to them , never once apologised just kept trying to rebook as we told her it's a long journey and totally ruined our only day off we have together

Placed online order after staff agreed to hold for longer than 48 hrs. On arranged collection, realised I couldn’t fit all items in car. Staff agreed to hold for a few more days. Very accommodating, friendly and polite. Thank you very much.