Wickes - Chatham Reviews 73

How long have you got?
This whole experience has been a total disaster from beginning , oh that’s right there is no end yet!

Massive thank you to Mel for her help today. I had complete baby brain and in a panic to get out the store last month I bought the wrong colour paint. Phoned up today to see if I could swap it, before making the drive down, and spoke to Mel. She was SO helpful and took my details to call me back after she’d cleared a swap with the duty manager. Within 5 minutes she had called me back and approved it and was even putting a tin of the correct colour behind the till to make it as easy as possible for me. When I arrived I then learned the only ones in stock were up on the top racking in boxes, so she’d undone them all until she found the colour I needed. 5* star and above service. Thank you so much, Mel!

Very poor, gave the wrong order to my partner on click and collect and when returned, appeared to credit the incorrect order so no refund given. No response to emails.

The Wickes Chatham team have always been super helpful to us whenever we have been to the store. Staff are always friendly, offer advice and seem happy which is nice to see!
After a very poor experiance with main Wickes customer service the team in store have helped us various times in this process to help resolve it and went above and beyond to help us sort this while we were in store.
Cannot fault the staff at this branch in any way. Big shout out to Fi, Callum and Carina for their excellent customer service, dedication and transparency in the whole situation. Team members like them and im sure others in the branch are the best representation the company could ask for.

Ashok was so professional and helpful. Would certainly recommend.

I have used Wickes store in Chatham quite a lot recently and would like to mention that I have been served a lot by a man called Josh, who is always very upbeat and polite. We need more people like him in this world. Keep up the good work 👍

Kevin Bourke

We went into Wickes to order timber and various other bits for delivery. Sam assisted us on the help desk and was fantastic. She was able to advise us on the correct products and arrange delivery. Very helpful and friendly! Thank you!

Day from hell. Terry's help chatham branch in trying patiently to figure out how to resolve a blockage issue is why I am here. He looked at reviews. Walked me to the products. None of your "aisle 3 goodluck" rubbish. Thank you for making today less stressful.

We bought a new kitchen through Wickes, with our consultant Ashok who was very friendly and knowledgeable.

Me and my husband booked a design appointment to get a rough idea of how much our en-suite in our new house would cost. We wanted to have an idea so we could start saving now and exploring options. As soon as we said we didn’t have the keys yet the designer wasn’t interested and tried to send us away. Reluctantly he did start to design the room after we insisted we knew the measurements and had an idea of what we liked. The appointment just felt like a waste of time as he didn’t ask what we were after and he did not seem interested as he knew we weren’t going to be making any decisions that day. Safe to say we will not be going back when the time comes. We ended up going to another shop who actually took us seriously and will be going there when we are ready.

Had a great experience with Nikki and a young gentleman who helped me load my worktops they were most helpful

I have just had a brand new kitchen fitted from Wickes Chatham. The design team were amazing and my allocated installer was brilliant. I would recommend Wickes for anyone looking for a new kitchen

Brilliant customer service from Fiona and Callum, and Ola. So cery helpful and kind. Couldn’t do enough to help. Thank you.

I had a design appointment with Tyrone.
Tyrone is great, he listened to what I wanted and took the time to go through different options so I could make the right choice. I felt comfortable with Tyrone straight, it was like talking to a friend over a coffee. I’m looking forward to placing my order

Nightmare from start to finish!
Went to Wickes and spent time with a bathroom designer. Picked out what we wanted and it was ordered for us.
Given a date and a time scale of 2-3 weeks.
The start date was delayed 7 times, over 2 weeks.
It then took over 7 weeks to be finished. The sink was faulty so had to be replaced.
Damage to my ceiling, banister, door frame and hallway.
Wickes have offered £400 as compensation when that doesn't even start to cover the cost to have the repair work done.
I have been ignored time after time. They do not get back to you when they say they will.

Avoid Wickes at all costs!!

UPDATE 24/01/26
Wickes obviously got in touch after writing this and request pictures of the damage to my house. I sent them over and that was it. Still no help and no replies. Will never use them again.

Perfect click & collect service. I ordered goods & expected to collect same day. One item was out of stock (store folk thought there was stock). Phoned me to say the item was out of stock & they would refund that, or cancel the whole order. I asked if the item was on order and after consulting the system I was informed it would be in the following day. Sure enough, the item came in, the rest of the order was assembled & I got a text saying it was ready for collection. Terry even had the stuff on a trolley ready for me to wheel away! GREAT customer service, thank you Wickes Chatham

Ordered new kitchen from Wickes, Vivienne our designer was great, friendly, professional and nothing was too much trouble. Joshua our coordinator kept us updated at all times. Kitchen was installed by Andrew Godfrey ltd and to say Andy & Chris did a fantastic job is an understatement. We were on holiday during the fitting and Andy kept us updated via text and photos on a daily basis. Andy finished in double quick time with all completed to an exceptionably high standard before we returned. Andy respected our home and our neighbours and left everything clean, neat and tidy.
Overall experience exceptional service!! (even with an early hiccup not Wickes fault)

Trying to get hold of anyone via email or live chat is just about impossible
I certainly won’t be ordering my new kitchen from them

Went in for flooring today, staff were extremely friendly and helpful, especially Nicky on the checkout who made my day ☺️

Great staff. Sorted price discrepancy quickly and politely. I used to go to the Maidstone store but always use Chatham now even though it’s slightly further away. Good parking and easy access.