Wickes - Chippenham Reviews 

Extremely helpful staff easy to find what you need and reasonable priced would definitely use this store again and would recommend to others

Used the chippenham store a couple of times in the last few months. Everytime i have been it seems clean and well stocked, the staff always seem willing to help me when I have had a question for them. Will continue to use this store over my more local one in trowbridge.

Nathan and the team were brilliant in helping me choose a bathroom.
From choosing to collection all went smoothly.

This staff at this store was so helpful and it seemed like nothing was too much trouble.

Very clean store, worker called oscar was a great help, very happy experience

My second visit to Wickes in Chippenham this year. Looking for some inspiration for my spring decking project and I got first class advice and happy service. You have my investment!

Good store and good staff, found exactly what I needed for the project I'm working on.

I contacted Wickes about replacement windows and was guided towards what I needed. Very friendly and helpful customer service.

We have recently purchased a kitchen from Wickes. We dealt throughout with Wayne Wright at the Chippenham branch. From start to end he has been outstanding. He has helped us through the whole process, planning, kitchen selection and then linking in with us thru the delivery & installation side. If I was in business offering the services that Wickes offer, Wayne would most definitely feature on my staff. Thank you very much for a 5 star experience.

Clean, tidy store! Staff very helpful!

I'd just like to big up the team in Chippenham. Thank you for the compost for a school garden.

Always pop in when in the area & again the service was excellent. Very tidy store with great people. Thanks

Unbelievably disappointing experience, made worse by the complete lack of support from customer services in resolving installation issues. After a full bathroom refit, we have been left with a bath we cannot use, a hole in the wall where an extractor fan should be and no shower screen. Because Wickes has removed the cost of these items from our final bill, they now claim none of this is their responsibility.
We paid for — and agreed to — a full bathroom installation. Wickes are ignoring this and every response from their customer services team simply repeats that these issues are now ours to deal with. Wickes seem perfectly happy to leave customers with an unusable bath/shower after an £8,000 bathroom job.
We chose Wickes for peace of mind, using their design service and fittings selected by them and their recommended fitters to install the bathroom. The work began on 5th May and took four full weeks. Before Wickes started work the plumbing in the bathroom worked perfectly.
As the fitter had trouble connecting the waste pipe of the Wickes chosen bath to our waste pipe (because the new bath is lower that the old one), they put in a new small waste pipe to drain outside to a gutter drain and plumbed the sink into that as well. This drain was not checked or tested before this and it can’t cope with the water from the bath/shower. The bath and basin should have been plumbed into the existing waste pipe to the sewer. The existing extractor fan was removed by the fitter, then no electrician arrived to fit the new one - so that was just abandoned. The shower screen chosen by the Wickes designer would not fit on the bath, so that part of the work was also abandoned - despite the fact that part of a window recess was boxed in to accommodate the shower screen. Wickes have removed the charges on our bill for the fan install and shower screen but actually we wanted these installed.
We have asked Wickes to send someone to inspect the work, and they refuse. Their only response is that we can take the matter to the ombudsman — a process that will take months. After spending £8,000, we expected a bathroom to be proud of, not one we can only look at because the bath/shower cannot be used.
Unexpected issues can happen, but a reputable company works with the customer to resolve them. Customers who trusted you with thousands of pounds should not be left with a bathroom where the bath is unusable.

Kerry is a lovely friendly lady and also very professional and interested in her job and her customers!

Wayne was friendly and explained everything on the home consultation. No pressure from him and all options given.

Spoke to Nathan regarding my kitchen needs and was extremely helpful and knowledgeable and helped with all my queries and questions

Kerri was very helpful with the design and planning of our kitchen. She visited our home to see what she had to plan for and then spent time with us at the Chippenham site to ensure we had everything we wanted for our new kitchen.

I went to Wickes as they have a great offer on top soil at the moment.
The store was clean and tidy. Top soil was easy to find and a member of staff was more than happy to help me to the car.

I went into store with a question surrounding paints, the store manager Nathan was very hands on and helpful and was able to assist me with my question in addition I met another colleague called Daniel who was very efficient on the forklift as I needed patio slabs

Great service all round. Would use again, no issues A++++