Wickes - Christchurch Reviews 

Paul Roberts was efficient, knowledgeable and understood exactly what we needed. His responses to our queries and amendments were extremely prompt.

Katrina was amazing at designing our kitchen and we are so pleased with it! She really understood what we were hoping for. There were some issues around delivery but Wickes did work hard to resolve this. Overall we are very happy with our experience with Wickes

We have just brought a house and needed a new family bathroom and downstairs loo and didn’t have a clue where to start, we came in and saw Charmaine who was amazing and knowledgeable. She helped design are small family bathroom in budget and while we were discussing our ideas she would explain why some were not the best options then would recommend something else and explain its benefits which was great to us. Nothing was to much trouble for her even when we were changing our minds and wanted to see other options, it was great to see the plans which was a massive help to us to visualise how it would look. We would 100% recommend the design service to anyone and we will be back next year when it’s time to do the kitchen.

I had a very frustrating experience with Wickes, whereby I wanted some fence posts. These were showing in my local store stock online but it would not let me order them. I visited the local store who said I could order them there for delivery but then they could not order them either. They did not attempt to find any solution and just said they couldn't order them and that was that. In fact, the person serving me didn't even ask if I wanted anything else. She moved on to the next person. When I wrote a complaint about this, I first got a response to advice but as I haven't given information it would be closed; and then when I responded that they had all the information on the exact email chain, I got a response that didn't even reply to my points and just told me to check stock online! Genuinely do not think their customer service is fit for purpose at this point. I will be taking my custom elsewhere.

My local Wickes is always clean and tidy, staff are friendly, they allow dogs (mines an assistance dog), and when I can't find something they're always available, willing and helpful.
They carry a good range, the click and collect is simple, and I always feel like a valued customer.

Lovely to meet Katrina. Looking forward to her design and ideas for the bathroom and kitchen.

Always easy to park & I always get what I need from the stock in store.
Staff are friendly and helpful.

Had our kitchen designed by Katrina at Christchurch and we are so pleased with the planning and specific features she put in to suit us and make our kitchen special. Also pleased with David the fitter who worked so hard to achieve an excellent finish. The support was also available to us at any time.

Brilliant service from the kitchen team! Experienced and friendly throughout and our designer, Katrina, was excellent with suggestions for our space. The offer on the kitchens was amazing too.
Would 100% recommend!

We are really disappointed with Wickes, had them out for design of our bathroom which was fine. Follow up appointment was also fine selecting the goods we wanted. 3 hours later given a price which again was fine, advised the best way to move forward was with finance with a 20% deposit which we were happy with. Finance was declined, so hence the whole amount including fitting had to be paid up front, even though there was five months to wait. Sorry no, we would have no come back if back as no guarantee of workmanship or delivery.
Basically then they didn’t want to know us and destroyed all of our choices from the folder, definitely won’t be returning. This bathroom was over £15000 which we didn’t need finance for, but also didn’t want to pay full amount up front with no guarantee.

We've had our kitchen and shower rooms designed and installed, as well as purchased a number of individual inits. The design service has been excellent and the products have lasted well. Will use them for future projects.

Bought some bulky timber today and delivery was only £4. Also their website was not crammed full of products they dont stock like B&Q, where i can never find what is actually in their shop so I now never visit.
Since switching to Wickes have never had a problem and it is usually cheaper. Never usually leave a review but am damned impressed

The service Matt Burridge gave me was really so good. He was polite, attentive, helpful, friendly, honest... all one could need. He made every effort to go the extra mile to help a customer, even measuring the height of my old (broken and rusty) ladder for comparison. Thank you very much Matt!

Absolutely great service, staff member Paul Sones was extremely helpful with a large order, close to closing on Saturday evening. He could not have been more helpful, thank you.

Paul Roberts designed our amazing Wickes kitchen 2 years ago. We were lucky enough to get him back to design our bathroom. He is great at thinking outside the box and has come up trumps again by designing our bathroom exactly how I want it. His knowledge at looking at our space and sizings is spot on and very professional. I am looking forward to seeing the end product.

I highly recommend Charmaine at the Christchurch branch for her exceptional service. Although we were unable to proceed with our kitchen purchase due to financing, the support she provided was outstanding.
Charmaine visited our home to get a true feel for the space and spent a great deal of time helping us plan the layout. She was incredibly patient while guiding us through various fittings and finishes, ensuring every detail met our requirements. Her expertise made a daunting process feel simple and we are very grateful for her professional, friendly approach.

Paul is enthusiastic, responsive and knowledgeable.

Laura martin was my kitchen designer and couldn’t do enough to help and advice me. Nothing was too much trouble for her. She has been very knowledgeable and patient. A great asset to your Company.

Louise has done our kitchen design. We were happy from her first visit in our flat. She listened our ideas and tried to make it them happen as many as possible. If there was a problem she gave us other ideas and advice . She has done first design very quickly and we were very happy with it. At second appointment in store Louise answered all our questions and made some alterations we did not spoke at first visit. Louise also offered us that when we start fitting new kitchens in the future, she can help if there is any problems. So far we are very happy.

Lou at Wickes Christchurch helped tremendously designing our new kitchen and bathroom.
Lou is very knowledgable regarding the products available and made good suggestions throughout the process.
She was very patient with us when changes and revisions were suggested.
Lou made a home visit to check out dimensions and provide good ideas for the design.
I wouldn’t hesitate to recommend Lou at Wickes Christchurch to family and friends who are considering a new kitchen or bathroom.