Wickes - Cirencester Reviews 117

Outstanding Service from Zakk! I visited the Wickes Cirencester store today for the first time and Zakk made it an excellent experience. He was very polite, helped me by lifting 3 heavy paving slabs in to my trolley, walked with me to the till and quickly and efficiently took payment, and even offered to help load the items into my car. Fantastic customer service—I will definitely return. Thanks Zakk!

Many thanks to Wickes for their generous donation to our Cirencester Mens Shed organisation. Some lighting units for our new workshop we are creating. In particular thanks to Marie for making the application process straightforward.

Whenever we go to Wickes Cirencester we look forward to seeing Marie.
She is amazing, it doesn't matter how busy she is and how short staffed they maybe she is always attentive and friendly, always a smile from her and even helps with advice. Its a pleasure to see her.

I would like to commend Marie at Wickes in Cirencester for her outstanding customer service. She is so professional and friendly. Marie is always approachable and incredibly knowledgeable. She always takes the time to understand exactly what I need, answers all of my questions with patience and provides excellent advice that makes my gardening projects much easier.
What really stands out is her genuine willingness to help. Nothing ever seems too much trouble and she goes above and beyond to ensure I find the right product and understands my options. Her professionalism, positive attitude and attention to detail makes each visit to Wickes enjoyable and stress-free.
Marie is a real credit to the Wickes team. Exceptional customer service like hers is increasingly rare and it deserves recognition. Thank you, Marie, for your help and for making such a positive difference to my visits. I would happily recommend Wickes Cirencester based on the excellent service I received.

Service from Marie and Tom is great! Both always have a smile, happy to help and it is very much appreciated. Thanks guys 😁👍

Go to Wickes in Cirencester very often and have found the experience a lot more pleasing when Marie is in store. Whether it’s finding what I need, organising deliveries, payments or just getting through the checkout quicker, she is very efficient. An Intelligent, patient, friendly and knowledgeable individual. Has made my day so much easier on many occasions. Thank you

Wanted a simple exchange of wickes branded goods but lost receipt - cannot even exchange! Rubbish

Thank you so much to Wickes in Cirencester for the firewood, gravel, and tarpaulin kindly donated through your community programme.

As a charity playgroup, this support makes a huge difference to our outdoor area and our forest school.

We really appreciate your generosity, thank you!

St Mary's Playgroup
Tetbury

Rainbow rocks Cirencester would like to extend a huge thanks to the Wickes community ptogramme for a very kind donatoon of rocks to be psinted and hidden . The process was very simple and the lovely lady (Marie )who contacted us was so upbeat about our community journey . Thank you on behalf of everyone who will smile when they find rocks - much appreciated - thank you Wickes

Wickes were really helpful with our project.
A generous donation was received via the Community Project and it really helped out.
Marie Lewis should also get a special mention for being so helpful with our request.
We're a charity-based organisation with a small budget.

Our kitchen journey with Wickes Cirencester started brilliantly. The design process with Steve was one of the best retail experiences we’ve had — professional, creative, and genuinely enjoyable. He understood what we wanted and delivered a design we absolutely loved. The design team deserves full credit.

Unfortunately, once we paid the deposit and were handed over to the installation service, everything changed. We were working to a tight but manageable timeline due to being in temporary accommodation, and the kitchen installation marked the final milestone of our renovation. For three months, we heard virtually nothing from our assigned fitter — no updates, no confirmations, no communication at all.

Then, just one week before the scheduled installation, Wickes called to say the fitter had been changed and they could not accommodate our installation until 2026 (originally due November 2025). The stress this caused was unbelievable. In my opinion, this stems from Wickes’ ongoing issues with contractor payments and the shift towards smaller firms that they can push around — and customers end up paying the price in delays and confusion.

Thankfully, Wickes managed to assign a new fitter at the last minute: Red Dragon Ltd (Oxford) — and they were an absolute game-changer. Within 48 hours, they had everything organised: the installation plan, electrics, additional works, and all communication was clear, professional, and timely. In contrast to months of silence, Red Dragon Ltd were a well-oiled machine with outstanding attention to detail. They showed up, delivered exactly what they promised, and we now have a dream kitchen because of them.

My honest advice to anyone considering Wickes:
Get the design — the design team is excellent — but save yourself a lot of hassle and stress by arranging your own installer. Companies like Red Dragon Ltd offer far better communication, reliability, and professionalism than what we experienced through Wickes’ installation service.

Wickes designers and independent installers: ⭐️⭐️⭐️⭐️⭐️
Wickes installation service: ⭐️

Great service from the Cirencester store.
Special shout out to Marie, who showed great customer service when needed.

I visited my local Wickes store on Monday and had an excellent experience from start to finish. The staff were genuinely lovely and went out of their way to help me find the products i needed for my project. It made the whole process smooth and stress‑free. It’s great to receive such reliable service.

We were gifted a lawn mower from the Wickes Community Fund to mow our school garden. We really appreciate it. The process was really straight forward and Marie really helpful.

We have had exceptional service from Sandra Newsome at Wicks Cirencester.

Marie our lovely check out lady, Is always happy smiling and very helpful. She’s great with all customers and we enjoy seeing her when serving us always have a small chat.

We firstly can we say thank you for your donation of paint, this will save use money and make our classroom look so much better for all the children.

Went to Wickes for a refund on a surplus to requirement pot of paint. I was surprised to told that I could not have the refund because it was after 30 days of the purchase (by 1 working day). I don't know if or how Wickes publicise this refund policy. It is not unusual to for a job to take more than a month before the surplus material are known. Given that I unwittingly returned the paint one day late, I was further surprised at a lack of a goodwill gesture in this case. Wickes will lose more than the price of a pot of paint because I will be taking my DIY business elsewhere in future.

I had to return some items, it was quick and great service.

My husband and I often go to this store and have always found Marie so helpful on checkout. She goes the extra mile and is always so cheerful. Today we went in to ask if you could apply for assistance for our village Cricket Pavilion, initially we needed advice about products suitable for the tasks we wanted to do. Simon was so helpful, he said I can’t recommend but what I can do is talk you through the options. Which he did - so knowledgeable and friendly. Having worked at the rock face at one of the busiest airports for 34 years, customer service is very important to me. Both of these members of staff are helpful because they like their jobs and do it professionally. It warms my heart that there are still people like this. Marie explained about what I would need to do to apply for help with our little pavilion so we were able to do exactly what she recommended. Please give these two members of staff a huge thank you from us. Linda and Doug