Wickes - Dudley Reviews 

I was looking for decking and didn’t really know what I was doing. Sean spent a lot of time with me and made sure I had what I needed and understood how to do it. Great service

Thank you Gurdeep for your store’s donation of 25 bags of compost to the Kingswinford in Bloom project. Much appreciated.

Gindy our kitchen planner at wickes was absolutely brilliant and very patient and helpful in every way . A really pleasurable experience. Highly recommended.

We had our kitchen designed by Petra from Brierley Hill Wickes. She was helpful, listened and nothing was too much for her. We had a few issues with the installation and Petra sorted it all out which took the stress off us. We are very grateful and we can now enjoy our kitchen. Thank you Petra. Keith&Joyce

Great store, always plenty stock and the most friendliest staff I've seen in a DIY shop for some time!

I phoned up the store today & wanted a tub of marshmallow paint as I needed extra (I came in yesterday & they were out of stock)I was told there is 2 tubs in stock today,I travelled to the store to pick up a 2.5l tin but realised the price had gone up as I only paid £10 yesterday & now it's £14!.I spoke to a manager called Gurj I think to explain what's happened & without hesitation he reduced the tin to £10 which I really appreciated as I'm a pensioner & every penny counts!! So thank you to the young man

The designer I spoke to for advice on kitchen appliances, Gindy Singh, was very helpful and very informative.
She helped me work out which hob and oven was the best and most suitable for myself.
I will definitely be back when I am ready to order and get the installer set up.

Gindy listen to my needs and was very kind and treated me with respect.

Thanks

Petra from Brierley hill store has been excellent. From helping me choose my kitchen, keeping me in the loop about everything and even after with aftercare. Her 22 years experience definitely shows.

Terrible experience continues!! I had all the wrong things Wickes sent stuck in my garage!! The kitchen design was wrong and looks awful!! The shop in Dudley sent the wrong orders for weeks , the salesman stop replying after things were wrong and didn’t take responsibility for the incorrect orders or design!! A dream we had with a new kitchen!! Now a nightmare with a huge debt for 3 years!!! Nobody responds and we were left with lots of rubbish and wrong units delivered in the house, rubbish in my garden! 0 warranty because they don’t even answer our calls!! We chose a big company to have backup but it has been worse so far!! They have a costumer experience number , which keeps calling taking the story but still sends the wrong things!! The kitchen was planned for a week and it has been 6!! Totally exhausting and just before Christmas!!

Wickes kitchen installation planned for 2 weeks took 17 weeks to complete. Total lack of ownership from wickes. More doors either incorrect size or damaged have been skipped than fitted within my property. Compensation offered £400, disgusting service. Only given 1 star because I can’t them a minus star!!!!!

Do not recommend to use them kitchen/bathroom installation services.
The store manager u..... s....... as well as the designer and fitter department.
Promises on promises nothing happend and we talking about weeks.
Head office also who you not able to deal with.
Our bathroom project already £-600 pound.
As long as you not pay they promise gold and diamond than as soon as you pay everyone dissapear and you hardly find your money back.Before you choose to buy from Wickes a new bathroom or kitchen project,go on Facebook Wickes Kitchen /Bathroom Horror group with more than 3k victim there is wrote down everything black and white.
Avoid at all costs!

Ordered a new kitchen, they had measured it incorrectly Andi had to call to ask for 2 smaller units. I was told that even tho it was their error I had to pay for the new units or they would not order them!! I paid almost £500 and have been trying to get my money back for almost 4 weeks, I have had a partial refund, but I don't see why I should be out of pocket for their error. I have emailed and called numerous occasions, promised callbacks that didn't happen and I have now been told that my complaint has been closed without my knowledge. I would not recommend Wickes as their new 'Customer Experience Team' are next to useless!!!