Wickes - Dunstable Reviews 

When I arrived, I received a big smile and welcome from Marie. She made me feel so comfortable. I had a few bags of pebbles I was returning because they were too large and wanted to get some smaller ones. Marie explained the returns procedures which was very helpful. I must not forget Nathan who took the returned bags of pebbles out of my car, which were very heavy, I must say. He also helped me pick smaller pebbles and loaded the bags into the car. Everything went so smoothly. Thank you very much Wickes 😊

Steven was helpful and also all other staffs at Wickes Dunstable

My wife and I both experienced a great service from Jo Dewen who was incredibly knowledgeable and offered numerous ideas and thoughts. She was able to suggest great ideas and solutions for our new kitchen. Would definitely recommend Wickes for your new kitchen and try book your appointment with Joanne Dewen 👍

Always fantastic service at Wickes in Dunstable - including the security staff.

Steven at Wickes provided excellent customer service from start to finish. He was friendly, polite, knowledgeable, and genuinely customer-focused. It was refreshing to deal with someone so professional and willing to help. A real credit to Wickes. Thank you, Steven!

Very helpful and guided me to right place to what I needed and very friendly Marie was the member of stuff

Regularly go into Dunstable store ,Marie who always serves us is always helpful and has excellent customer service.

Awesome service by all staff usually, especially Marie today and keep the good works going all.

Marie is so helpful, every time I come to the store she is always there, very informative and glad to help, thank you.

Absolutely wonderful service from Ricky in the Dunstable shop
He had completed his shift 40 minutes ago and stayed over to attend to customers who were queuing.
Refunded my online orders with no quibbles.
Ricky is a credit to Wickes. A model of dedication. He knows the products and customers.

Awful service overall. Placed an order for £500+ of fencing. Booked time off today and the weekend. Delivery was due today. Online char still said it would be delivered within the timeframe. Called customer service now and was on hold 30 minutes. Customer service said they could not contact the Dunstable store but it was cancelled. I had not been contacted in any way to tell me this and that it was now going to be delivered Monday when I'm back at work. Tried to suggest they find a solution but after a while of discussion that I now have no fence with my house backing into public space they hung up. Still no official email message to tell me if it really is being delivered Monday and no real attempt at finding a solution or even an explanation why it was cancelled. I did explain that if I had been told it was cancelled I would not have taken my old fence down. No one seems to care any more and it just seems that it's your problem and not theirs. Dunstable Wickes AVOID

We recently entrusted Wickes Dunstable with the design of our new kitchen, and the entire experience exceeded our expectations in every respect.I would like to extend particular appreciation to Raphael Simmons, the design consultant who guided us through the process with exceptional professionalism and insight. His approach was a rare blend of technical expertise, creative intelligence, and genuine attentiveness. Raphael demonstrated an impressive ability to translate our ideas into a coherent and visually compelling design, all while ensuring practicality, efficiency, and alignment with our budget.What stood out most was his measured patience and thoughtful communication. At no point did we feel rushed or pressured; instead, Raphael created an environment where we could explore options confidently and make well‑informed decisions. His meticulous attention to detail, coupled with his ability to anticipate potential challenges and propose elegant solutions, made the entire journey remarkably smooth.Raphael’s design recommendations were not only aesthetically refined but also grounded in a deep understanding of functionality and long‑term usability. His professionalism, creativity, and commitment to delivering an exceptional customer experience transformed what could have been an overwhelming process into an enjoyable and inspiring one.We are genuinely delighted with the service we received and would wholeheartedly recommend Wickes Dunstable—and especially Raphael—to anyone considering a new kitchen. His expertise and dedication are truly commendable.

We recently chose Wickes in Dunstable to plan our new kitchen and two bathroom renovations, and the experience was excellent from start to finish.

A special thank you to Raphael Simmons, the design consultant who guided us through the entire process. He was knowledgeable, patient, and attentive to our needs, helping us explore different options and make confident decisions about the designs. His advice, creativity, and attention to detail made what could have been an overwhelming process feel straightforward and enjoyable.

We never felt pressured and were given plenty of time to consider our choices. He took the time to understand our requirements and helped create designs that perfectly matched our vision and budget.

We're delighted with the service we received and would highly recommend Wickes Dunstable to anyone considering a new kitchen or bathroom project. Thank you for the outstanding support and professionalism.

It was great to be able to go in store and browse without pressure but then to find someone to help and book an appointment with for a bathroom refit.
Having come out to measure our bathroom, the instore design appointment was really good. Questions were answered, helpful suggestions made and ideas on display in store were looked at before deciding upon out final design.

We were listened to and the service was great. Nothing was a problem for Wickes, everything was dealt with calmly and effectively. Top rate of service.

We have just had our kitchen fitted and I cannot tell you how thrilled I am with it. Raph, our kitchen designer has been a pleasure to deal with, at every point and he certainly knows his job. We couldn’t be more happy with the design. The quality is fantastic, every drawer and cupboard is a pleasure to open compared to my previous kitchen. The delivery process was as promised with great communication along the way. Dean our kitchen fitter was exceptional. Never at any point did I feel like I had a stranger in my home. He was a pleasure to have around and a true professional. His work is outstanding, he left everything clean and tidy every day and his communication was brilliant. He worked to the timescales he had promised and I can’t recommend him enough. 10/10 Wickes Dunstable, you have a very very happy customer. Thank you for everything.

Raphael provided excellent advice and guidance during the design of our kitchen. He clearly knows what he is doing and does it well.
The kitchen hasn’t been delivered yet so I’ll be doing a follow up review later.

Fantastic staff especially Marie. She went above and beyond to help. Didn't know about the trade discount. As I am in the construction industry she helped me set it up. Very lovely lady. Found everything we needed and at a great price.

I had to return an item and exchange it for another. Marie who dealt with me,was friendly, very helpful and knowledgeable. She made it very easy for me. Thanks marie

My interaction with one of your staff members by the name of Marie was excellent, she was both helpful and courteous.