Wickes - Exeter Reviews 

Went into your Exeter store to purchase some wall tiles but the style had been discontinued but with the help of Sophie, Mandy & Victoria tiles were located in sufficient numbers at your Bridgewater & W-S-Mare stores which were ready for collection when I drove up to collect later that day. Many thanks ladies for great customer service .

Absolutely fantastic experience at the Exeter branch, due to the staff going out of their way to guide me around the branch as I had a list of materials to collect.
Couldn’t do enough to help, plus at the end at the till asked if I’d like to sign up for a TradePro account which I did and saved on the final payment.
Must admit used the branch many times before and always been looked after by the staff members, nothing is to much to ask for. Fantastic Staff throughout the Branch Thanks Guys

Vicky and Robyn were excellent help and I now use wickes for majority of our building supplies.

I popped into Wickes the other day to find a well suited colour to paint out my spare room. I am by no means a professional and decorating is not my forte, but I spoke to one of the employees Grace who was wonderful! I don't usually write reviews but she was so patient with me and took the time to explain what paint types and colours would work best for the look I'm trying to achieve. As someone who hasn't the slightest clue, it was lovely to be given the time of day! I will certainly be popping back in in the coming days now that I have decided on a colour. 😊

Kitchens average quality considering the cost. However the aftercare service is very poor. We have a poorly fitting integrated fridge door panel that wedges against another panel making it hard to close or open. Tried for months to get sorted and all that happens is that we keep getting asked to send pictures and nothing happens. Quick to take your money but not fix any subsequent problems. Reported in March this year still no one has come to sort.

Visited to get some paint mixed but the machine was unavailable. Victoria was very helpful and gave me the store number for me to check if it was working the next day. She went to check and called me back to tell me she had mixed my colour and it was ready for collection. Thanks Victoria😊

#1 - I visited the Sowton store to buy some laminate flooring. I bought the first lot and drove it home, then I returned straight after to buy the rest. Niamh (who was lovely and polite) recognised me from my first visit, so along with her colleague, they asked for my registration number. They advised me that they wanted to register my vehicle so that I wouldn’t get a parking charge as it may seem like I had been in the car park for over an hour. I thought this was very thoughtful of them, and great customer service, so thank you both.
#2 - Like another customer fed back on here, I think it would be good to reopen the customer toilets.

I use Wickes Exeter as they are more competitively priced than their competitor nearby. I have had 2 deliveries which I sorted in the store by a very competent Sophie who sorted my delivery .She was polite, thorough and efficiently sorted my delivery which is next day. If I was to give a negative it would be to reopen the customer toilets. On the whole very happy.

First class service by RUBY at the Exeter store. Very knowledgeable helpful and gave first class advice for all the projects I had.
I only came to buy 3 pairs painting gloves and happily purchased goods to the value of £53.77.
One very happy customer and Ruby get 10/10 for customer service. A valuable member of your staff. 5*

Great service very friendly and helpful staff

Visited the store today and was served by Soph. She paid attention to her surroundings asked if I needed help before I even asked her, she was lovely, listened to the issue I have, advised me and then took me to the items I that I needed to fix it, showed me various options. Thanks so much :)

Lora who designed the kitchen and organized the project was excellent as was the fitter Kevin who did a brilliant job

They were all helpful especially sophie who helped me with what I needed

Bought a toilet seat from Wickes and attempted to fit it, however there was a manufacturing error and it needed returning. Went in store and Sean returned this item despite having taken off the plastic wrap due to the manufacturing error, excellent service!

Designer Thomas at the Exeter store is helping me with regards to fitting a new kitchen and a new bathroom. At all times he has been informative, polite, professional. He knows what I require and advises me appropriately. Splendid service.

Best hardware shop around and the staff are really friendly/helpful too 👌

As always very good experience,Niamh is excellent
Staff including Niamh are always friendly polite and helpful

Always use the Exeter store for my DIY needs, friendly welcoming staff, knowledgeable and helpful.
Easy to use for click and collect and no hassle returns.
Customer service second to none.

What a visit to this store. I've been in a couple of times. Today I came to the store to get a few bits and couldn't find the garden bits I needed and a staff member helped me but the thing I enjoyed most about visiting the store this afternoon was that when I entered the store every staff member I seen was smiling considering the heat. A couple was having a laugh whilst in the paint section which was lovely too. It is always a pleasure to visit this store and another bonus was their drive to support the charity they are supporting! Great customer service as per every visit.

I had a great experience while shopping here . Sophie helped me with finding everything I needed . Very polite and very helpful . 5 stars from me