Wickes - Farnborough Reviews 

The item was ordered in store and duly delivered very quickly from the manufacturers. The towel rail is of good quality.. It is just a shame that that it doesn't have the fixing screws included

Ian was so nice, friendly, patient and very attentive. He provided me with what i needed, as well as some really good advice. He was very informative

I came into Wickes with a simple plumbing problem and met Mark who immediately came up with a solution. When I needed another part he was still in the store and solved that as well. Everyone needs a Mark in their lives. Much better service than your rude, unhelpful competitors. Well done Mark

Dealt with Harry at the Farnborough store, top man, helped me with my queries

The Farnborough store manager supported our maintenance day by donating paint and roofing felt. They also provided useful advice on how to install the roofing felt. A good experience and hopefully one we can repeat.

I came into wickes farnborough on Sunday, looking for a specific tool and a very helpful young lad called Harry came right over and helped me find what I needed, very helpful and lovely boy.

I wanted to take the time to write this review as I was so impressed with the helpfulness of a member of staff in this branch . We went in quite late at about 20 mins before closing needing help with several things and a store colleague call Michael was polite and knowledgeable and helped us find what we needed even though it was near closing time . He even carried our bag of heavy sand to the car ! It’s very refreshing to see this and we will definitely shop there again .

I, (M, 43) went into the Wickes Farnborough store in search of a plunger and some drain cleaner to clean the remains of what was curry last night.
Sparing the gorey details, I popped into the store and was helped by a very lovely and handsome Ryan (the kind of chap you wouldn't mind your daughter seeing 😉😉)
He advised on where the products I needed were, nothing was too much trouble for him. And with his help, my porcelain throne has been restored to its former glory.
I think I may celebrate tonight.
-Rev. Ben D

Thank you to Wickes Farnborough community team for supporting our school you were all so friendly and helpful , MIchelle thank you for your advice

After receiving these step ladders I noticed that they were 1 step to small so I returned the item back to Farnborough wickes, This was dealt with exceptional customer service from Robyn who had to contact customer service to process the refund for me
Thankyou Robyn

Over and above service from Fay Wilton at Farnborough store.

Blown away by the wonderful cashier at Farnborough Wickes on Saturday 21st June, after quite a stressful experience at B&Q! She was so helpful with our purchase of Keter Storage units and it felt a total customer focused approach, with nothing too much trouble. We not only found we had a great customer service experience, but that the products we brought had been stored correctly, opposed to seeing the same products at B&Q, that were all split opened and sun damaged, yet they were priced higher! Plenty of parking and trollies too, which is always a bonus!!!! I will definitely be taking my custom to Wickes in the future.

Michele was fantastic with her product knowledge - such a professional! Great job!

Great service at the Farnborough store
From Robyn and one other person
When exchanging an item purchased in error from the Bracknell branch
The Farnborough branch is tidy clean and well organised .
The Bracknell branch needs tidying up and more tills open on a Sunday morning.

Bought 5L wood preserver online on a click and collect. They called me to say can was covered in paint and dented but it was still sealed. Asked me if I still
Wanted it and I said I did. When I got to the Farnborough store, they went to fetch it and said to me as the can was covered in paint and dented they would discount it for me. They discounted it by 30% completely voluntary which I think is great customer service

I bought a washing line cover and some peat. The cover was good value for money. The customer rep. helped me carry the peat to my car, very kindly.

Wonderful service as usual great prices and Michelle Is an asset to you
Regards Duane

Placed Order evening before - text next morning - goods ready to collect. Great website - well priced goods, and thank you, Michelle, for your help first thing in the morning.

Easy and straight forward.

I signed up to the trade account yesterday and was helped through this by Tom, who also loaded heavy materials into my van with no fuss. I have also dealt with Jack over the phone, he was so helpful and very clear and concise. I would recommend this store and these staff. A good experience! Well done.

Friendly staff with deep product knowledge. I used the Dulux colour matching service to the the perfect paint for my project.