Wickes - Grantham Reviews 

Please read this before buying a kitchen From Wickes!!

We brought a kitchen from Wickes which turned out to be a complete disaster from start to finish!
The fitting of the kitchen was an utter joke with the fitter damaging the work tops 2 times during fitting. He then went on to fit the units around our consumer by removing the door and leaving it so you couldn’t access it correctly which is illegal! To cure this a new smaller consumer unit had to be purchased at our cost! Wickes refused to acknowledge it was their mistake. The splashback was fitted incorrectly because the fitter never skimmed the wall which resulted in an uneven surface. The plumbing was also incorrect which resulted in our washing being filled which dirty water from the sink. He also damaged many units during fitting. Now for the customer service or lack of! The customer service team at are a complete disgrace as they constantly got items wrong for reorder, arranged deliveries when we wasn’t at home and never listened to our issues! The kitchen is now finished over 1 year later!

Never again will I use Wickes
The people they employ as fitters are disgraceful and the customer service team are completely useless

Still no reply from wickes

After speaking to Duncan on the phone,it was nice to meet with him and discuss what we wanted for our new kitchen. Duncan took time to show us all the different ranges and colour options with matching worktops. We designed together a plan that suited our needs and Duncan produced plans and images on the screen. We decided to go away and discuss further as it's a big purchase, so wanted to get it right. We also visited other companies but decided Duncan had given us the best advice and price. We have now secured and paid for our new kitchen and will soon be expecting a delivery date soon. Thankyou to Duncan for your time and patience and would highly recommend anyone who is looking for a kitchen, to see Duncan. Thank you again

I was assisted by Steve K in the store this .
He was extremely helpful and put customer service first
A very pleasant young man with a great sense of humour.

I bought a kitchen from Wickes Grantham. Robyn designed it for me. She was extremely helpful throughout, she listened to my brief and acted on it, even marking out the planned kitchen on the floor so I could see exactly what’s what. We tweaked a few things, never too much trouble. My partner and I installed the kitchen ourselves as we felt the cost of having it fitted through Wickes was rather too much.
We’re really pleased with the result. I would definitely recommend.

I needed help with quantities and putting together my order.
I was given time and understanding
Thank you Kelly

Your staff always bend over backwards to be very helpful , knowledgeable and professional , along with being friendly on every occasion we visit . In particular recently we been assisted by Tina, Steve K and Shannon

Received excellent service from Robyn Andres who created our kitchen/bathroom designs. She provided outstanding help and support through the process, and often stayed late to assist us.

I have a bathroom redesigned and and all ordered with the help and support of Robyn Andre's.

Great store. Thanks especially to Steve K for his help finding what we needed. Great deals on insulation and fire doors too!

Duncan was knowledgeable about products and services available. Very friendly and approachable, listened to what I wanted and gave good suggestions.

Duncan Woolmer was our kitchen designer and he was absolutely fantastic. I am a very indecisive person but Duncan did not let that deter him, he had to book me in for an extra 2 sessions which both over ran (due to me!) But we got there in the end and he designer our dream kitchen for us 😊

I recently went to Wickes but was having trouble locating what I needed. I asked a staff member ( Steve K) and he couldn’t of been more helpful and showed me exactly what I was looking for and gave some very helpful advice which helped me to purchase the product most suitable for my needs. Thank you Steve k

Duncan Woolmer was the designer for our family and en-suite bathroom refurbs. He was brilliant from start to finish - came out to the house to measure and took time to understand what look we were trying to achieve. Then spent a couple of in-store consultations showing us options and creating the designs. When it came to delivery of the goods, we did have a couple of missing bits but when I contacted Duncan he personally followed up and resolved everything quickly. Goods are nice quality.

Steve showed us a range of possible suitable products. He highlighted for us the bar code where we could find measurements and more details. He directed us to a colleague for kitchen sinks and accessories

The advisor we dealt with, Duncan Woolmer, was very helpful, friendly while being professional.
Nothing was too much trouble, even when we had a rethink about some aspects.

Went into store today Stacey at the store was so helpful and polite left with everything I needed

I visited Wickes this afternoon and needed some guidance.
The person I approached was very helpful giving me guidance and advice also taking me to the various options.
Thank you Steve K very much appreciated.

Speed of service.

Fantastic service from start to finish and thank you to Kelly for sorting out my order