Wickes - Haverfordwest Reviews 

Alice was very patient but efficient. She listened too and gave good ideas. I felt she understood what I was trying to explain.

Great customer service from a friendly team, good range of products, highly recommend👍

We have the kitchen fitters here and discovered that the sink and taps not delivered.

It appears that Wickes forgot to tell us that the sink and taps would be delivered by a third party, on contacting the third party they were still waiting for delivery date from Wickes.

We also have a granite worktop, I knew Wickes team did but they actually contract that out too and there is a 28 day lead in period I was not aware of.

We were called a couple of weeks ago and I advised the day for the template fitting to be 24 November. Yesterday I called the third part after I had made 3 phone calls and found out it was a third party and they advised it would be the 2nd December for the template fitting and 17 December for the fitting. So we will have had a period of 6 weeks with no fully functional kitchen.

This is the third kitchen we have had fitted and we have never had such issues.

The sink and taps come next week now we have to tie that in with the kitchen fitters availablity too.

So once again Wickes have let us down, caused additional stress and disappointment

Sylvia Bates SA70 8QF Tenby store Haverfordwest

Terry gave amazing customer service today in store helping with many aspects of my enquiries. Thank you.

Gareth was really helpful: he talked me through the ordering process and answered all my questions. Very pleased with the service received to date.

Gareth has been amazing from start to finish. When I had no idea what I wanted Gareth came out measured up and designed everything for me. He has been really helpful when I have changed things and given great advice. I would recommend Gareth to everyone and we can’t wait for this project to be complete so we can return for our next one.

Ordered a bathroom mirror. The delivery department weren’t able to get it to me very quickly but Gareth has been beyond helpful in assisting me the fixing measurements which I will need for the installer ahead of its arrival. He is friendly, creative and goes the extra mile to help in whatever way he can. Thank you.

Wanted to write a review for my favourite man, Andrew. What a lovely man! He helped me when I needed to get wood and helped with my measurements I had badly drawn! He gave me guidance and great assistance when I was a bit stressed! He went the extra mile and even got me a trolley and screws, I couldn't have wished for a better and nicer man. Thank you Andrew! I will let you know how my project comes along when I'm next in on my next adventure!

All of the staff are so very helpful & knowledgeable. Nothing is too much trouble for them. Friendly & efficient. We had a grant through the Community Fund, and they made it so easy for us. Thank you everyone especially Paula!

Great for online orders, Wickes has kept my garden project moving forward with several reliable deliveries and reasonable prices. Wickes uses good local delivery companies which leave the likes of Evri and Yodel in their wake.

Staff are always willing to help despite always being so busy and not having many staff.

Found what I needed in store, quick service and staff happy to help

Gareth was really helpful and insightful with my kitchen planning and I would definitely recommend Wickes for anyone planning a kitchen. the options for low-cost kitchens where also of great quality so it fit the bill for my rental property while providing style.

I had seen on a poster that Wickes do community projects. I emailed them
On Thursday evening and my local store Haverfordwest, got back to me the very next day. We asked if paint could be donated to our schools to paint the Youth Room there as it needs some TLC. Paula said we could have coloured paint and white paint. We have plenty. She was lovely. It’s really going to make a difference to the children I work with and we are so delighted. Thank you so much.

Do not use.

Disgusting customer service. Bathroom renovation: toilet and mirror issues for over 2 months, and still no resolution in sight. I can see us having to pay for someone else to come out and fix this, even though the bathroom is still under warranty. Everyone keeps saying sorry, but yet 2 months in and no one has been out. Wickes keep asking for videos and photos and we are still non the wiser.

Please avoid using Wicks. Truly disappointed.

Couldn’t fault the service delivered by Gareth. Very helpful and professional. Looking forward to our new kitchen being delivered.

Informative and friendly meeting with Alice at Wickes’ Haverfordwest store yesterday. Following a site visit she designed a replacement shower room for me with great attention to detail and choices. Alice listens to her clients. Highly recommend her to you for all bathroom advice.

Kitchen designed by Gareth in Haverfordwest design department. He couldn’t have been more helpful and we weren’t the easiest customers, kept changing our mind and always in a rush. Gareth was brilliant, suggesting things that we hadn’t even contemplated. Kitchen now fitted and looks amazing. This is the third project we have done with Wickes and can’t fault them. Would 100% recommend.

Fantastic customer service with Wickes Haverfordwest. Louise was very helpful , thank you! Definitely will be back