Wickes - LincolnReviews 

Lincoln store had very helpful staff.
Thank you so much for the donation of materials to our community project. They have been put to good use already.
I have also found this store really useful when purchasing items for my own use. Happy to recommend

Visited to look around bathroom display. Found it so hot and uncomfortable within the store. Didn’t stop!! Poor staff having to work in those conditions ☹️ air conditioning desperately needed.

I made a mistake on my click & collect order but the store Steve & Harry sorted it quickly and efficiently.
Felt sorry for the staff with no air con in this heat.
Very happy with the service I received,

I went to ask for help because I couldnt find the product I wanted. The young man I spoke to, Harry, was extremely helpful checking online for me and trying to see if and when it could be delivered. He went the extra mile in terms of helpfulness and I would highly recommend!

Glen, Liam and Harry, what a team! Half an hour of excellent advice and customer service. Having just moved needed help and they were professional and reassuring. Liam a younger member of the team was outstanding!

The design consultant Carl was very helpful when deciding on the design of our son's new bathroom. He went through every possible combination. It was very helpful to see the finished bathroom on the screen.
Thank you.

I have always had a great experience with customer services at the Lincoln branch of Wickes, whether it be buying tools, kitchen cupboards, hardware or paint. Today I was served by Harry who was very helpful and patient, advising me on paint. This is my go-to store for any DIY products as the staff are knowledgeable. I have never had a problem returning items. I would recommend this branch.

Bank Holiday Monday May 2026.

Went to wickes for quarter turn tap washers. Showed the chap what taps they were for (as they sell the taps). Was assured I'd been given the correct ones. 28th May fitting day (I got caught up in other stuff, so long delay). Wrong washers. Went back to wickes "we don't sell those washers", and was sold 7 and 10mm glands as was unsure of size. Went to pay, two staff in a personal conversation ignored me, after a polite prompt, they carried on ignoring me so I placed items on desk and said, "I'm off to B&Q. Arrived B&Q, helpful from the start, but like wickes, they only sell the glands and a helpful "this one will do sir". Got home, 2 minute fitting and yes indeed, that one will do. The difference between B&Q and wickes, is night and day.

Thank you to Ashley Turton for a fantastic experience as you designed our new kitchen. We appreciated your communication and support through this first phase of the project, which we able to complete in super quick time without any stress or complication. Ashley came up with a great design and we cannot wait for the kitchen to be installed.

I rang the store and spoke to Rowan, who was very helpful with my query. He asked me to ask for him when I visited the store to purchase what I needed, which I did.
It was a complicated purchase and I wasn’t sure exactly what I needed. Rowan was so helpful and sorted it all out for me, rung it through the tills, carried it out to my car and arranged it so it fitted safely.
This was the very best customer service from a very polite and helpful young man, I can’t thank him enough!

Was purchasing six bags of top soil, compost and sharp sand with the assistance of Vicky, who was quietly confident with nothing being too much trouble. Being professional doesn’t always mean showing off with knowledge and advice, it also means understanding customers and being able to communicate in a manner that is fitting with them. Well done Vicky! You made our experience quick, pleasant and efficient ……what more could I ask!

Drafted up the kitchen plans for my first home, Carl Price has been a pleasure to work with through the process. Highly recommend.

Harry assisted me in the store today very helpful and knowledgable with regard to product

Wickes have a fabulous selection of kitchens, utilities and accessories on display. We met MJ at the Lincoln branch and we went over what we liked the look of and what sort of thing we were after and then we arranged a date for him to come out and measure up. The home visit was very thorough and we felt he really got to know us and know what we wanted. We then arranged a date to go and see the design in store. We were welcomed with a hot drink and MJ was as excited as we were for the design reveal. WOW is what came next! I couldn’t believe I was looking at the same kitchen! MJ had worked wonders and given us more than we could have wished for. We are truly grateful to MJ and so pleased we got him to do design our kitchen. We can’t wait to see the end result. Thank you so much MJ Smit, Design Consultant, Wickes Lincoln.

I recently ordered a new bespoke fitted kitchen and the experience so far has been superb. The order process was straightforward, making everything stress-free from the outset. The designer, Carl, has been incredibly helpful throughout, providing excellent advice and guidance at every stage. It’s genuinely been a pleasure working with him, and I can't wait to see the final kitchen installed. I will update this post after the kitchen has been installed later in the year. I cannot recommended Carl highly enough.

MJ was incredibly patient and helpful, with a great eye for what works. Would recommend to anyone and the experience was enjoyable.

We visited Lincoln’s Wickes store to source a kitchen. The assistant was very helpful and referred us to MJ Smit, Design Consultant. MJ visited our home and thoroughly explored the site of the kitchen. This was supplemented with him exploring our requirements, wishes. We felt comfortable leaving him to design our new kitchen. We attended a presentation of the design at the store. The design was outstanding and all areas of the design were fully explained and MJ demonstrated excellent communication skills. He was able to demonstrate the appliances, cupboard solutions/choices within the store. We found the whole process a very positive experience. Throughout MJ was professional, knowledgeable and able to find solutions to problem areas within the kitchen area. I would have no problem in recommending Wickes and MJ.

There was no time pressure. Everything went at our own pace, eventually getting sorted in 5 months. The knowledge our bathroom designer Carl Price showed was excellent, extensive and relevant. He showed so much enthusiasm and engagement in a career he clearly loved. With 3 consultations we did not changed the main layout but we did tweaked the designs several times - nothing was too much trouble. Please note I Have been in the trades for 30 plus years and I only wright reviews if they are bad are excellent. this was excellent.

Our new bathroom is now insitu and it really does look amazing! The quality of the products are second to none and the finishing touches mean a meticulous process has been followed. We would like to thank our design consultant, MJ, who listened carefully to our needs and guided us through the entire project from start to finish. Also, special thanks to Rohan, Op Manager, who swiftly chased up a couple of outstanding issues we had meaning that the installation process wasn’t delayed. I would highly recommend Wickes bathroom products and highly recommend the staff in Wickes Lincoln.