I had an issue ordering online and was told by Customer Service that the voucher I had was in fact classed as a gift card and needed to place an order in a physical store. (Customer Service btw we... Toon meer
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Lees wat reviewers zeggen
I have just been to Wicks Gypsey Lane and was helped by Arzoo who gone great service and went the extra mile to help me load my car with heavy bags of grit. Charming young lady.
Bedrijf heeft geantwoord
I ordered click and collect, and asked a member of staff where to collect and he told me to wait in the check out queue. I then waited in the queue and when it became my turn, I said I am there to c... Toon meer
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Went to buy a tool for cutting tiles for a DIY project. Knew nothing of what to buy to do the job JASON came to the rescue - even though the shop was undergoing refurbishment and nothing was in it's r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wickes - Luton
Geschreven door het bedrijf
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contactgegevens
Gipsy Lane, Luton, Bedfordshire, LU1 3JH, Verenigd Koninkrijk
- +441582448040
4,8
Uitstekend
113 reviews
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Great experience
I went into Wickes hoping for some guidance towards materials needed for my project at home. Karen, in particular, helped point me in the right direction and I was able to get everything I needed! Will be back soon!!
4 maart 2025
Review zonder uitnodiging
Antwoord van Wickes - Luton
Hi Bryony, We're so glad to hear you had a positive experience with Karen! It's wonderful to know she was able to provide you with the guidance and support you needed for your project. We appreciate your kind words and hope to see you again soon. - SF
Wanted to mix paint I ask Emily she was…
Wanted to mix paint I ask Emily she was very helpful & matched paint to the exactly what I was looking for highly recommend
28 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Luton
Hi Craig, We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that Emily was able to assist you in finding the perfect paint match. We strive to provide exceptional customer service, and we're glad that Emily was able to meet your needs. - SF
Spoke with Rafe at Luton branch very…
Spoke with Rafe at Luton branch very helpful, knowledgeable and great advice. Thank you
18 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Luton
Hello, thanks for your wonderful feedback, and I'm glad that you enjoyed the service from Rafe in our Luton branch. - Dylan
Amazing experience
We had the best experience at Wickes in Luton, and a huge part of this was due to Sebastian. We chose our kitchen and told him everything we wanted and Sebastian made it happen. Right from the start, everything had ran smoothly and I am so thankful that we had Sebastian to help us with this process. He stayed within our budget and gave us our dream kitchen. Thanks Wickes!
16 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Luton
Hi, Mrs Khan. Thank you for taking the time to share your review with us. I'm really pleased to see that your design consultant, Sebastian, was helpful and made sure everything ran smoothly. Thank you again for your valuable feedback. - Scott H
Avoid avoid avoid unfit for purpose…
Following on from my 5th December review, and despite assurances from Wickes we are no further forward. Kitchen fitter was meant to come today to finish my parents kitchen, however hasn’t turned up, is not answering his phone, no communication. To compound matters Customer service apparently can not help. Disgusting attitude and behaviour from Wickes on my elderly parents who are being treated in an awful manner since September and continually being messed around. Shame on you Wickes!!
20 december 2024
Review zonder uitnodiging
Antwoord van Wickes - Luton
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
Super helpful team at Wickes. 👍
Jason was super helpful and had some good suggestions for the paint and other bits and pieces I was looking for. Quick service, nothing too much trouble and good checkout at the till. Perfect.
Thanks to the staff at Wickes, all very friendly, helpful and professional, as usual. Thanks to Jason and the team.
Cheers
Eddie
12 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Luton
Hi Eddie, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Jason and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Excellent In store service
The 5 stars are for the in store customer service, in particular Jamie, who went above and beyond to get a replacement door, at no extra cost, even though it was for a cupboard that was fitted in a bathroom renovation four years ago.
Maybe Jamie could lead some training with the online customer service team!
13 oktober 2024
Review zonder uitnodiging
Antwoord van Wickes - Luton
Hi, Kate. Thank you for taking the time to share your review with us. I'm really pleased to see that, Jamie, was able to help you get a replacement door for your cupboard. Thank you again for your valuable feedback. - Scott H
We met Mike (Luton Wickes) for a new…
We met Mike (Luton Wickes) for a new kitchen order and he was absolutely brilliant. He was extremely knowledgeable and very helpful throughout the whole process. He designed my new kitchen wonderfully. Mike is a kind and honest consultant whilst very professional and I am so grateful to him for all his help and expertise. Would highly recommend.
17 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Luton
Hi There,
Thank you for leaving a lovely review. We are happy to hear that Mike was able to deliver Design consultation! - Sean
Terrible experience buying kitchen
Wanted peace of mind by using big company for kitchen and got headache instead. You go ans desifn the whole kitchen then they tell you near the end you cant usw their installers unless you pay for a Bespoke kitchen rather than Lifestyle.
Then comes delivery. They told me it would arrive in 7 days. I didnt even get a text to book the main delivery (1 of 3) for 4 days and ot shows that i have to wait a month.
Trying to resolve with customer services is also a headache. The instore design consultants say they cant see full delivery details so you have to call. I had to forward that guy my delivery email as he couldnt access any details. When you call up you have to press the automated system for a call back and they seem to do that an hour or so later.
Shocking really - considering refunding and going elsewhere as will prpb be faster.
8 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Luton
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
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