Wickes - Pontefract Reviews 106

TrustScore 4.5 uit 5

4,6

Park Road, Unit A Park Road Retail Park, Pontefract West Yorkshire, WF8 4PR, GB


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Beoordeeld met 1 van de 5 sterren

Very unhappy customer, booked a home visit for somebody to come out and measure up for new kitchen etc from pontefract store and was let down 25 mins beforehand because “something has come up and I ca... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Went to Wicks Pontefract and Deb served me she was extremely knowledgeable and so friendly and patient. She is a superstar.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We recently purchased a Kitchen from Wickes Pontefract,using our own fitter to install it .The designer came out and did a great job in the planning Due to the inevitable snags due to our old propert... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Deb was amazing with us yesterday. We shop at wickes Pontefract regularly, we are self employed and Deb helped us activate a trades card. Each time we go in to store Deb is always smiling always g... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Bouwmarkt
  2. Sanitairwinkel
  3. Kookwinkel
  4. Zonne-energiebedrijf

Over Wickes - Pontefract

Geschreven door het bedrijf

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Geschreven door het bedrijf

Promise 1

Contactgegevens

  • Park Road, Unit A Park Road Retail Park, Pontefract, West Yorkshire, WF8 4PR, Verenigd Koninkrijk

  • +441977602902

4,6

Uitstekend

TrustScore 4.5 uit 5

106 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Went to Wicks Pontefract and Deb served…

Went to Wicks Pontefract and Deb served me she was extremely knowledgeable and so friendly and patient. She is a superstar.

2 juni 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Safiya,

We appreciate you sharing your positive experience at our Pontefract store. We are glad Deb was knowledgeable and friendly. -Ellysse

Beoordeeld met 1 van de 5 sterren

Very unhappy customer

Very unhappy customer, booked a home visit for somebody to come out and measure up for new kitchen etc from pontefract store and was let down 25 mins beforehand because “something has come up and I can’t make it” Had taken time off work to fit this in. Will look elsewhere for my new kitchen. Fuming 😤

29 mei 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Thanks for taking the time to leave your review. We sincerely apologize for the last-minute cancellation and the inconvenience it caused. We understand your frustration and regret that your time was wasted. - AB

Beoordeeld met 5 van de 5 sterren

10/10

Deb was amazing! Really helped and got a sale through her great service! Thanks Deb!

17 mei 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

We are so glad to hear about your excellent experience with Deb! We appreciate your kind words. -AK

Beoordeeld met 5 van de 5 sterren

Great service

Hi, I went to Pontefract wickes today and got a trade account with Deb. She was brilliant and helped me through the process.
It's always good when the staff are helpful and knowledgeable.
Thanks Deb

28 april 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi, thanks for your lovely feedback. We’re so pleased to hear Deb was able to help you set up your trade account. We’ll be sure to pass this on to her. Thanks for choosing Wickes! -AK

Beoordeeld met 5 van de 5 sterren

Deb was super helpful to us today

Deb was super helpful to us today, we’ve shopped at Wickes many times but today we were asked by Deb if we had a trade account which we didn’t. Really quick and easy to apply and she was really helpful and friendly. Thanks Deb

27 april 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Nicole, Thanks for taking the time leaving your review. We're happy to hear that Deb was able to help you get your trade account set up. This is the kind of service we aim to achieve in all our stores. Thanks again for the kind feedback. -JL

Beoordeeld met 5 van de 5 sterren

Friendly and helpful

Friendly and helpful, lady at the till was really kind and patient with my children.

10 april 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Richard Ireland, We appreciate you taking the time to leave us this great review! We're so glad to hear that our team was helpful and kind to your children. -LC

Beoordeeld met 5 van de 5 sterren

We recently purchased a Kitchen from…

We recently purchased a Kitchen from Wickes Pontefract,using our own fitter to install it .The designer came out and did a great job in the planning Due to the inevitable snags due to our old property,we where in contact with them on quite a few occasions.We have to say that the way they handelled our requests was exemplary. And so we can highly recommend Ben and Colin for the entire process ,from start to finish. Kudos to them both Many thanks Steve and Lynne

31 januari 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi, Thanks for taking the time leaving your review. We're happy to hear that the designer did a great job planning your kitchen and that our team handled your requests in an exemplary way, especially given the snags due to your property's age. Thanks again for the kind feedback. -JL

Beoordeeld met 5 van de 5 sterren

Debs was amazing

I use pontefract Wickes regularly. Debs is always polite and has general chit chat, very smiley and professional.

2 maart 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Tom, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Debs always provides quality customer service! -Summer M

Beoordeeld met 5 van de 5 sterren

Deb is a true asset to the Wickes team, and her outstanding customer service

I recently visited Wickes in Pontefract and was blown away by the exceptional service I received from Deb. From the moment I walked in, she was welcoming, knowledgeable, and genuinely eager to help — going above and beyond to make sure I found exactly what I needed. Deb is a true asset to the Wickes team, and her outstanding customer service made what could have been a stressful experience an absolute pleasure. I will definitely be returning, and I hope Deb gets the recognition she truly deserves!

3 november 2025
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi NPC, We appreciate you sharing your positive experience at our Pontefract store. We're happy to hear that you found Deb helpful and that her service made your visit a pleasure. It's great to know you'll be returning. -LC

Beoordeeld met 5 van de 5 sterren

Deb was amazing with us yesterday

Deb was amazing with us yesterday. We shop at wickes Pontefract regularly, we are self employed and Deb helped us activate a trades card.
Each time we go in to store Deb is always smiling always goes out of her way to say hello and have a chat with us.
Yesterday was busy on the tills and Deb had radioed for support on the tills. Unfortunately nobody responded to her instantly, but she calmly and confidently served each person quickly!
Thank you so much Deb!

16 februari 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Natalie, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Deb consistently delivery good quality customer service! -SM

Beoordeeld met 5 van de 5 sterren

Excellent service from Deb

Excellent service from Deb, couldn't have been more helpful.

17 februari 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Claire,

We're thrilled to hear that you received excellent service from Deb, It's great to know they were helpful. Thank you for sharing your feedback with us! -Ellysse

Beoordeeld met 5 van de 5 sterren

Visited the Wickes store pontefract…

Visited the Wickes store pontefract over 2 days . Looking for certain things in store . Wanted a specific colour in paint but couldn’t see it in the sample colours on display . We was helped by assistant in store. Just want to give a thank you to Vikki as went out her way to help and we very satisfied customers .

3 februari 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Gwen, we're happy to hear that you had a positive experience during your visits. We appreciate you mentioning the assistance you received in finding the specific paint color you wanted. Thank you for your feedback! - LG

Beoordeeld met 5 van de 5 sterren

Deb at Pontefract was so helpful and…

Deb at Pontefract was so helpful and kind. She efficiently helped us use the app which saved us money. Products at good price and quality as always.
Would offer this lady a job if she needed one. Pleasant and efficient. Excellent member of staff

1 februari 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Tina, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Deb was able to help you use the app! -SM

Beoordeeld met 5 van de 5 sterren

Thank you Deb!

I called in for some timber and boarding and Deb on the till was super helpful.
She helped me download the app and get signed up for the trade discount

Many thanks!

17 januari 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Scott.

We're happy to hear that you found our team member helpful when you called in for timber and boarding and that they assisted you with the app and discount.- PP

Beoordeeld met 1 van de 5 sterren

Wickes ghosted me!

The consultant came out on time, I met him for a follow up appointment in store to design the bathroom. Then nothing! He was supposed to email my quote over and he’s totally ignoring me. I have emailed him and called the store to chase up my quote. It’s been over two weeks and no reply. Total waste of my time I won’t be using Wicks for my bathroom that’s for sure

5 januari 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi, Frances. Thank you for taking the time to share our review with us. I'm sorry to see you haven't received your quote for your bathroom. I have sent you a request for more information, so I can look into this for you. Thank you again for your valuable feedback. - Scott H

Beoordeeld met 5 van de 5 sterren

Deb.

Deb , the woman who served me was so helpful, served with a smile and very friendly

13 januari 2026
Review zonder uitnodiging
Logo Wickes - Pontefract

Antwoord van Wickes - Pontefract

Hi, Deb. Thank you for taking the time to share your review with us. We are happy to see that you found our staff to be helpful and friendly. Thank you again for your kind feedback. - Scott H

Beoordeeld met 5 van de 5 sterren

When Ever Debs Is Serving She Is The…

When Ever Debs Is Serving She Is The Best At The Pontefract Branch. She Can Never Do Enough To Help.

13 januari 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Kai, Thank you for taking the time to share your experience. It is great to hear that Deb always provides excellent customer service. -SM

Beoordeeld met 5 van de 5 sterren

Deb did a great job

Deb did a great job, service with a smile, happy to help me. Quick registration onto TradePro

4 januari 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hey Elliot, thank you for your five-star review, and I'm glad you enjoyed the service from Deb in our Pontefract store! - Dylan

Beoordeeld met 5 van de 5 sterren

Needed some timber at short notice and…

Needed some timber at short notice and Wickes Pontefract was the closest place with it in. Don’t use Wickes that much as it’s a 50 minute round trip, but needs must today. Plenty of stock, easy to find, and a superb service by Deb at the till. Super helpful in helping me set up a trade account so will come back more often. Thanks :)

6 januari 2026
Review zonder uitnodiging
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Antwoord van Wickes - Pontefract

Hi Greg. Thank you for telling us about your visit to our Pontefract store. We are pleased that you got the timber you required and that you received great customer service from our college Deb. Many thanks for taking the time to write us a review.- DG

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