Wickes - Rugby Reviews 

Had excellent advice from floor staff member Michael about the right tap bits to buy. Really helpful.

Very helpful staff, I am new to DIY and didn't really know what I was doing( it obviously showed!) and a couple of members of staff (sorry didn't get names)asked if I was OK and if I needed any help. I was not made to feel stupid at all. I also wanted to buy some panelling and was unsure if it would fit into my car so Brady carried it out to see if it would fit before I purchased it. Customer service at it's best. Thank you

I had to place a big order in store and Tom was very helpful and super fast at dealing with this. I also had to use some vouchers and my trade pro account which I could not have done myself online.

I’d like to give a special mention to Brady at Wickes, who went above and beyond to make my experience a genuinely positive one.

From the moment I dealt with Brady, he was approachable, knowledgeable and incredibly helpful. He took the time to understand exactly what I needed, explained everything clearly and made the whole process feel straightforward and stress-free. Nothing felt like too much trouble, and his attitude really stood out.

It’s not often you come across someone who takes such genuine pride in helping customers, and Brady is a great example of that. He’s a real asset to Wickes and deserves to be recognised for the excellent service he provides.

Thank you, Brady, for making what could have been a stressful experience so much easier. Excellent customer service from start to finish!

Visited the Rugby store today looking to purchase 5 litres of Dulux colour Just Walnut. Noted not on shelves but TOM asked could help and did exactly that. The colour we wanted was 'order on line for collection' but undeterred Tom said he could mix the colour we wanted, which we did. Excellent service. Well done Tom.

The team have been so helpful with our Community Garden project and we were delighted that the Operations Manager supported us to create a seating area by supplying some materials.

For my personal projects I always find what I need and the staff are great.

I always can rely on Carlos to help me out, he is a real asset to Wicks, so helpful.. I give him 10 out of 10. Great service, thank you Carlos. Best wishes Sue Murphy

Shop regularly and Carlos on tills always puts in effort and great customer service. 5 stars

Overall excellent and efficient service from sales, survey and installation teams but a slight issue with the incorrect brackets supplied so a longer installation than originally thought. That said, everyone concerned was nice, helpful and efficient, and coordinating with the roofers went well.

Carlos is the best always solve any issues and always with a smile on his face!

Always there , always very helpful. Much appreciated Carlos.

I am in the process of buying and having a new kitchen fitted by Wickes, due early October. So far everything seems to be running on track, apart from their admin. All of my paperwork has the wrong address on it and despite regular protestations, in store and on line, all I get is the answer that "the delivery address has been corrected and that the delivery address is all that matters". But you would think that, if I have paid in full, over £10K in fact ... that at least my receipts and paperwork would have the right address on it. At the moment it is all headed with the wrong lane and the wrong postcode ... how complicated would it be to correct that???

Visited on Sunday and currently doing some renovations on my house and needed some filler for gaps on my stairs. On my search, I asked an employee as I was unsure of the best option for the stairs. Maya gave me excellent advice and went out of her way to assist me to find the best fit for my stairs. Will definitely be visiting again because of this wonderful customer service.

Matthew at the Rugby store was really helpful and went out of his way to help load our purchases. It was most gratifying. Hence the review.

I have found the staff at Wicks Rugby to be very happy to help always with a smile and sound advice i would like to highlight Dylan who went out of his was to give great advice and went the extra mile to help with my request, other shops should learn from Dylan and team what good service is. Many thanks all.Jay

Just visited the Rugby Wickes and l need to buy some wood bark for the garden and l need at least 9 bags of 100 litre size, because l have arthritic knee and bad back, I asked one of assistance whose name was Dylan to give me a hand, and with a smile he said no problem bring your car around to the front and I will load the car up with the wood bark, may l say what a polite young man he was and when l offered to help he insisted l didn’t, so may l a say a big thank to Dylan for your kindness and you are a credit to Wickes

Carlos on the till very friendly and helpful

Went in store to purchase some painting pads. Store was showing as in stock but after searching many aisles we couldn’t find them. Spoke to a helpful young man called Matthew who firstly looked around the store to locate them but he couldn’t find them either. As they were new stock items he said he would check the storeroom and returned back having found some. If he hadn’t used his customer service skills like he did we could have walked out and gone and brought some from elsewhere. It was lovely to see a young person showing focus in trying to find them and helping us like he did. A Very helpful young man. Brilliant Service !! Thank you.

Very professional and efficient. Project was completed with the minimum of fuss, and very satisfactory

I came into store today and wanted some paint and some paint rollers to decorate my dining room. Lily was exceptional, she helped me find the correct equipment I needed and offered to help me with it to the car. If I need anything else I will be finding her again! Couldn’t recommend her enough. What an incredible young woman.