Wickes - Shrewsbury Reviews 

Had an excellent experience in store, a very helpful young lady called Emily helped me pick out my club hammer for my project. Very satisfied!

I use this wickes store quite a lot, always so welcoming and helpful, no task is to much whetcher it’s from having items delivered promptly to small things like finding items, I recently purchased a dewalt pin gun, after realising the item is faulty wickes couldn’t help me faster, they exchanged it without question, I’d 100% recommend this store

really needed advice about a product, staff are super helpful and knowledgeable, and i left with exactly what i needed. great service!

Had a positive experience when returning some unused items and purchasing some new bits. Staff really helpful, friendly and easy to deal with. Thanks

Excellent service, was welcomed into the store and had a great experience with the staff who guided me and gave some great advice to my project I'm working on.

Simon, the kitchen designer was patient and really helpful with advice on what would look best and save me money. I valued his opinion. It was like he was invested in my kitchen. I felt safe.

Wickes and citysprint.
Having spent £200 on a load of plasterboard I waited patiently in a house I’m renovating, from 1pm because my delivery slot was between 1pm and 5pm. I got a notification from citysprint saying that my delivery was 4 stops away… 4 hours later I was still at 4 stops away! So I got on to wickes so called customer service and pled my case, only to be told that “ Wickes operates between 7am to 7pm, after going round in circles I gave up because all the operative kept saying was it’s on the van and will be delivered today!!
This is the straw that’s going to break my back. I spend £1000’s per year with Wickes, but I’m going over to a different supplier as of today!!
Shocking, unreliable, poor quality products and terrible delivery.
Good bye Wickes.

Thank you to Wickes Shrewsbury for the kind donation of paint and cleaning materials for our Volunteering graffiti cleaning group, Thank you to Robert Caldwell for his help, without kind donations we can not continue with the voluntary work we do.

From start to finish the whole sales experience and installation experience was brilliant. The Wickes sales rep Simon was very professional and had brilliant communication throughout the whole process. Then the 3 lads who installed the solar system on the two hottest days in June (36C heat!!) did an excellent job. Would definitely recommend Wickes solar.

We were at the stage of getting quotes for solar panels and Simon from Wickes was brilliant. The virtual session we had together was very informative and professional. In the end we decided to go with a local solar company as this seemed better in terms of realising future return on investment potential (flexibility for improvements, future compatibility, AI capabilities, and being on-hand locally to fix any issues). However, the quote from Wickes was still super competitive in terms of price (especially with TradePro) and potential payback time so would otherwise have gone with Wickes.

The staff at this particular store(Shrewsbury) are incredibly friendly and knowledgeable and as a professional tradesmen very helpful to me. Prices are excellent and the quality is much better than other well-known orange places places

I had an appointment call with Simon, he was absolutely wonderful and took the time to explain any details and answer any questions i had. He is wonderfully patient and a prompt communicator, the service has been wonderful and has carried on until the setup was complete. A big thank you to Simon, highly recommended.

Simon was able to visit the same day we made our inquiry regarding the possible installation of solar panels. He gave us a thorough briefing on the viability and performance, together with the most suitable roof location for best performance.
Following a survey, the scaffolding was erected with the fitters arriving the next day. The installation was carried out by 3 enthusiastic and very competent men from Middlesborough. Once installed, they explained the App which showed the solar panels performance. Overall a most professional team.

So far so good. Initial online contact and follow up home visit completed without a hitch. System design, projected savings and options were well explained by Simon.

Fantastic customer service, couldn’t be happier.

Compensated generously for a missed delivery date. Excellent customer care from Oliver at the Shrewsbury branch.

Fantastic customer service from the store assistant and Debbie the manager.
The help provided was second to none, friendly and patient whilst remaining efficient and customer focused - now we just need some luck in putting our decking project together!

A generous donation through Wickes Community Programms of £100 worth of goods to enable our small school to re-felt our Buddy Shelter and re-paint a lot of our outdoor wooden furniture/ play equipment. Thank you George at Shrewsbury branch.