Wickes - Slough Reviews 73

Had an appointment with Jason Fox, in all fairness there wasn’t an awful lot that could be done to change the layout of our current kitchen, nevertheless his knowledge & ideas were great and it was definitely a worthwhile experience 👍🏼

We ordered a new kitchen with Sakib Ahmed at the Slough store
Sakib was helpful and knowledgeable in all our meetings whilst ordering our kitchen
The kitchen was delivered on time and fitted by Kris and we are very happy with our purchase

Used Wickes Slough for the supply of our bathroom equipment. Sakib came out to see our bathrooms to discuss what we wanted. He was very helpful with what would work and gave us some great advice regarding design, materials and products. Products all good quality and any issues we had were resolved with customer services. Very happy with our end result.

Happy with Jason Fox brilliant expertise.
Excellent service. He answered all our queries. Thank you Wickes.

I would like to express my heartfelt thanks for Mcs Ritu Pethurupillai's precise design and excellent choice of colors. Thanks to her work, I now have a beautiful, elegant, and modern kitchen in my flat. I truly appreciate her professionalism and dedication.

My appointment with sakib Ahmed it was such a waste of time. Don’t tell him you want the cheapest range as he won’t even bother with you. One men loss in another one treasure. I have been across the road to Howdens and because of their exceptional customer service I’m happy to increase my budget to 20k and will order from them. Thanks to you Sakib

I ordered 10 bags of Suburban Stone Panda Gravel - Major Bag. I only received 8 bags.

They said they would refund for the missing 2 bags.
It's now been 15 days with no refund yet.

Update: I got the refund so I'm happy now.

The person who made this experience so good was Sakib Ahmed, he designed the kitchen I required, gave me a lot of choices by showing examples of materials. He was very experienced in knowing what would go together and my final design was better than I had envisaged. Well done Wickes.

BJB Sabar always on time, clean, tidy and work is immaculate. Would highly recommend and will use them again

Complete home renovation. Booked in with Sakib for a new kitchen. I kept changing my mind but he was very patient. He was extremely helpful, guided me throughout the whole process and kept in touch during the installation. Kitchen looks amazing. Extremely happy. Highly recommend Sakib.

Do not get your bathroom done with Wickes. If you do expect separate delivered for nearly each item - if you don’t work from home it would be so difficult to manage.

It’s so difficult to get hold of
Your customer service point of contact and when you do they give incorrect information.

I couldn’t use an item from the furniture. I had to remind them twice for it to be collected. They didn’t bother to remove from my end bill or finance. To was over a thousand pounds. In the end I had to go to the store on my day off to sort out as the customer service team ignored me

The only good people were the fitters who are contractors and the design consultant.

Jason Fox was our design consultant and he came up with some super ideas to maximise on the space we had.
He advised us styles and details- brilliant
Thanks Jason

Complaint raised 6th November… still no response

From start to finish we had an excellent experience with getting a new kitchen. Sakib Ahmed did a great job on the design and guiding us through the process. Delivery was efficient, on time and good communication.
Sabar Ali was a brilliant kitchen fitter. The kitchen looks great, he and Jes were always on time, they communicated well with us and kept their work areas clean. Their attention to detail means that we have a really well fitted kitchen. Would definitely use them again. Superb workmanship.

5 stars for Jason Fox alone! He was brilliant and really created a brilliant layout for our utility/mud room. Spent ages with us on fixtures and fittings and generally really took the time to listen and think about what we were saying.

Zain was amazing, gave us detailed information on products. Will visit again. Thanks

Jags made our shopping experience super smooth. He was extremely helpful and super friendly.

Booked in a home visit appointment and no one ever showed up. Then I’m asked for a review, I’ll be going else where.

A particular member of staff was incredibly helpful, she really went the extra mile to help out. Knew the products well. I was able to make the necessary repair as advised.
Thank you (sorry I didn't get her name)

I would like to give Michelle at Wickes in Slough a 5 star review for being so helpful both with paint that i needed and helping me to set up my trade account. She made it the best experience of visiting Wickes I’ve ever had.
Well done Michelle and thanks for all your help today
Steve W