Wickes - Southampton Reviews 

Tom is just the best. Always so helpful. The team at this store are great. Tom is a stand out. Hope he is recognised for his great efforts.

Thank you so much to Adam Bridges and the team at Wickes - Southampton. They donated and loaded up a trailer load of multipurpose compost for our Forest School Project. All free of charge. So kind and thank you so much. We will send pic of it once it’s its all in use and growing things!

Ciaran helped me to load 17 packs of tiles into my vehicle. Nothing was too much trouble. I the returned to buy laminate and when I paid he immediately asked if I wanted help again.
Ciaran was so very helpful and curteous.
thank you

My sister and I had a brilliant experience shopping in store on Winchester Road. We were supported by Adam, a Manager at the store who displayed excellent customer service skills. He couldn’t have been more helpful, patient, personable and knowledgeable about the range of products on offer when we were trying to choose both underlay and skirting. He helped us calculate measurements of what we would need, arranged delivery for us and helped us carry our items to the car. We appreciated the support as we haven’t laid laminate flooring before. We spent a long time choosing the products we wanted to purchase and he displayed great patience - thankyou, this helped us to feel we made the right decision without feeling any pressure to rush. Another young man at the till was also warm and polite. I feel this stand out customer service should be recognised, especially as women we don’t always feel comfortable in large trade/ DIY shops!

The manager James and his assistant Claire were really kind and helpful treating us with respect and courtesy. Solved the issue we raised without any difficulty. Was much impressed with them to the extent that I now travel to the superstore for the rest of my construction requirements. Thank you.

Can't thank Adam and the team enough for helping me and my Scouting team work safely in our kit store. Risking getting boxes down from our racking wanted fun but now we are safe with the donation of a step ladder under the Wicks Charity Scheme. Thanks Team Wickes!

Excellent service today from Ciaran. He helped us find the flooring we need and how we’d need to go about ordering it when the time comes. Thank you Ciaran

Ciaran was extremely quick, helpful and professional. Thanks very much.

Kryssy the designer was an absolute pleasure to meet she went above and beyond to make our experience special.
Very knowledgeable helping us come to the final kitchen we were dreaming of .looking forward to getting it fitted !

I think it was the personal service. I had a personal advisor Kristy Kitson who very patiently showed my different designs, which we discussed and managed within my budget

I had the assistance of Cieran in the mixing paint department yesterday afternoon . A lovely helpful professional young lad . I cannot praise him enough . It was great to have this customer service from him . Even though his shift should have finished he carried on assisting me . Highly recommend this young man .

Spent over £10,000 on a Wickes en-suite bathroom and the experience was, and still is, horrendous

Issues including:
- Incorrect installation date recorded by Wickes which meant parts being delivered months early, and expecting us to store them over Christmas

- Inaccurate initial survey requiring redesign before work started.
- Incorrect items delivered, delaying the installation.
- Damaged shower wall panels delivered unwrapped.
- Wrong tap supplied for our plumbing system.
- Shower installation required remedial work following a Mira engineer's inspection.
- Poor communication and weeks waiting for responses from Customer Services.
- Our case being closed while the shower was still not working correctly.
- Repeatedly having to chase issues ourselves rather than Wickes taking ownership.

The only positive was the installer, who was professional throughout and worked hard to resolve problems that were not of his making.

What should have been a straightforward en-suite installation is taking over five months to complete and the issues still as I type, remain unresolved.

Based on our experience, the project management and after-sales support fell well below the standard we expected from a national retailer.

I will never go in a Wickes store again, and will definitely be escalating an official complaint.

Terrible, terrible company based on my experiences

(and good luck if anyone from Wickes replies to me, and starts with 'Hey Richard' as if I am their best friend!!)

Editing 7th August 2026: Almost a month has passed, and still no further forward. I completed the details immediately when Wickes replied to my original review, and guess what. They have not done anything!!

I has the assistance from Adam on various occasions at your store in Winchester Road, Southampton. He also loaded my goods into my car, very professional, polite and very kind.
I then visited your store again and Bill also assisted in the same manner as did John Saunders.
You are very very fortunate to have these wonderful staff members. Look after them.
It makes my visits to your store very enjoyable and pleasurable.

Do yourself a favour and don’t bother wasting your time. An hour of being lectured about unless they are doing a massive redesign they won’t install- fine whatever. Waited weeks for the ‘quote’ - nothing. Then get an email - the quotes about to expire? Er what quote?? Call them and 35mins later after being transferred multiple times of which not a single person can actually send me this mysterious quote I finally get told their on the phone? Fine can they just email the quote? God no only the design consultant can and she’s busy. Go independent and get what you actually want in better quality.

Kryssy Kitson at the Southampton store was design consultant who dealt with our request for kitchen revamp. She was very attentive, gave suggestions and advice and was considerate with our budget. The process was quick and efficient and most satisfactory. Cannot recommend her highly enough.

Nick is definitely the person who always guide you in the right direction. Reason I always seek advice from him. Very polite and a good listener ready to suggest and help to take the goods from Wickes.
10/10.

We recently had our ensuite bathroom completely refitted and rearranged, and the whole experience has been excellent. Our designer, Krystina Kitson, was friendly, knowledgeable, and incredibly organised. She made the whole process feel easy and was always happy for me to get in touch as much as I needed to make sure we were completely happy with every detail. She wasn’t afraid to point out potential issues early on, but always came prepared with smart solutions that allowed us to still get exactly what we wanted. Her guidance on colours, layouts, and fixtures was spot‑on—supportive and inspiring without ever being pushy. She listened to our ideas, respected our budget, and helped us make choices that truly elevated the space.
Our fitter, Glyn Williams, was equally outstanding. He is professional, approachable, and has a real eye for detail. The quality of his workmanship is fantastic. He kept disruption to an absolute minimum throughout the refit and handled any unforeseen challenges calmly and expertly, ensuring the end result matched our vision perfectly.
We are absolutely delighted with our new ensuite and couldn’t recommend the team highly enough. Thank you for making the whole process smooth, stress‑free, and genuinely enjoyable!

We went to Southampton Wickes and ordered a kitchen from a fantastic sales lady called Josie, so knowledgeable, friendly and helpful, would fully recommend her

Nick, an employee at Wicks was fantastic. They didn't have what I needed, so he came up with an alternative suggestion. He found the relevant parts, tested them to see if his solution would work - and it did! I am delighted and his solution worked out cheaper than what I'd planned. Excellent customer service. Thank you, Nick :)

Josey arrived at the property to take a look and measure the rooms, she had so many fantastic ideas, she was very professional and really knows her stuff! We booked a further appointment with her to start our journey on a new kitchen. Would highly recommend.