Wickes - Sunderland Reviews 

Had to return tiles from another brach of wickes. And billy was a great help really friendly member of staff

Given two stars as we felt the home visit was good, incidentally the only ‘good’ bit of the process.
Unnecessarily long and painful design appointment in branch - for a basic budget bathroom it took nearly 3.5 hours.
Nevertheless we paid the full balance up front and secured our bathroom.
Design staff are clearly unable to manage their own time effectively, and pay little attention to aftercare. On occasion I waited 3-4 weeks for a response, always told “we’ll set some time aside to address your query” which never happened!
The price is not conclusive and tends to fluctuate in the time between placing the order and fitting.
Wasted four disappointing months waiting for Wickes to fit us in.
Firstly, we were told the technical measure survey would be booked within a week to two max, ended up being 5!
Then after that the price changed again.
Beware the price doesn’t include electrical work (I.e fitting a light fitting), and doesn’t include tiles. So comfortably add another £1000 to any order.
After a dreadful time we cancelled and went to a local independent firm in Boldon for a fraction of the cost with superb customer care.
Four weeks after cancellation, I received my bathroom items delivered despite cancelling and receiving a refund - this just affirms their lack of attention or care.

And judging by the rest of the reviews of Wickes bathroom dept in Sunderland, I can see we aren’t the only one to experience this diabolical service.
Management don’t want to know…. Not even an apology when issuing my refund

Staff member Alex went above and beyond to help me today, he was busy sorting orders but stopped his work to help me load a trolley as he could see i was struggling and insisting he helped me load everything into my van.
A polite young man an assest to yours tore thank you Alex!

Helpful staff going above and beyond . Very helpful showing me how to use a cork gun . ***** Lovely assistant . Thank you

Great service, very helpful and polite staff to help me find what i was looking for in the electrical section, many thanks to Billy and young lady on checkout

In looking for tile replacements, Paul was the man to help, This is the second time he has helped us with a range of things, nice guy, knows what he is talking about without trying to sell u crap u don’t need, Spot on great customer service 👌🏼

⭐⭐⭐⭐⭐ On 21/8/26 After visiting 10 hardware stores looking for a durable, affordable wheelbarrow, I found exactly what I needed at Wickes Sunderland. Jaz was warm, friendly, and incredibly helpful. She found me a better-value option than I expected. A real asset to Wickes and a great example of world-class customer service!

Went to look at kitchens at Wickes in Sunderland with my neighbour Ann who needed a kitchen.
She had been to see kitchens at other stores they were not helpful.
Saw staff member Gordon who works at Wickes . Gordon took time to help, he answered all the questions she had.
Also worked out the cost of what she needed.Gordon was so helpful she asked to make sure he was available, after she saw her husband. Went back to the store the next day, saw Gordon put her order in for the kitchen. I have never know a person take so much time out to help a customer like Gordon. We praised him, he just said always here to help.
Wickes Sunderland staff member Gordon was absolutely lovely, if l ever need anything l would certainly see Gordon.
Many thanks .

After finally choosing my colour I popped to wicks at pennywell Sunderland, the emulsion i wanted wasn't on the shelf however they had just had a delivery, Alex who works there raked threw the pallet on shop floor and it wasn't there so he very kindly went into the store room and raked the pallets and found the colour I wanted, some stores or some staff would of made you pop back later in the day but Alex kindly went out of his way for me.
Well done Alex very appreciated and very grateful you went above and beyond. One happy customer thanks to Alex 👏🙏☺️

DO NOT USE WICKES FOR KITCHENS OR BUILDING MATERIALS.

Used to fit electrics in Wickes kitchens- constantly damaged kitchen units and worktops, wrong items (doors, handles worktops).
They have not got any better, totally inadequate and cannot give an honest explanation.
This time a simple delivery- a bulk bag of sharp sand.
Checked online and got confirmation that Wickes had sand in store and next day delivery available. Went in store to make order but do not stock the sand in Sunderland store and no next day delivery but in 3 days. Not a problem. Gave Wickes the delivery address and paid.
Sand delivered to my home address/billing address not the delivery address. Full day labour gone, now £240 out of pocket. Thank you Wickes.
Went in store to see what has gone wrong.
I'm told it's the 'Hiab company' fault, the 'systems' fault, the Wickes 'app' fault.
Two checkout tills adjacent to each other apparently giving different information- one has the correct delivery address, the other my home address/wrong delivery address.
Then it's the card machine's fault for the wrong delivery because instead of paying contactless I entered my pin number manually (which I had to because it was over £100).
I'm then told because I didn't pay online where I had to enter my 4-digit security code (had to correct Lesley the '35 years experienced' Wickes worker that it's a 3-digit pin security code on the back) and this was the reason for the wrong delivery address. Hmmmm.... so it's my fault all along.
Total of 5 different reasons why the delivery address is wrong. Wickes, you seriously need to train your staff to give honest explanations...or may be this is your staff training?
I buy a couple of kitchens a year but never from Wickes and this is the reason why. No the wonder the stores are always empty with customer service like this.

Love our new kitchen
Thank you Wickes, Sunderland.
Very happy with the process from the very beginning, thanx Sue Taylor from Wickes Sunderland, her help, knowledge & professionalism was very much appreciated.
Thank you Dan & co. For fitting the kitchen, plumbers, electricians, joiners. All very professional & all jobs done fantastic.

Served by Maggie, who was very helpful and professional. Always a pleasure going into store, staff are always very helpful.

Amazing customer service Paul in particular was extremely helpful and informative he really went the extra mile to support us in finding our perfect flooring! We will definitely be returning customers!

Was served by Paul today who was very helpful and tried very hard to find paint we required even showing us how to check stock on line really impressed with the service and help thankyou

Every time I use wickes the staff are brilliant helpful and courteous thank you for always being there when needed

Have recently over several visits bought a selection of plants, stones and soil for my garden makeover. My things were easy to find and my plants are in great condition. Staff were friendly and helpful.

A young lad called Ross at Sunderland store. Bent over backwards to help me find the paint I needed. He was super helpful and very polite. A credit to your company. Thank you Ross.

My experience with Wickes has been amazing. Sue made what could have been a very stressful process completely seamless, and I cannot thank her enough for her help.

appalling service, the designer just didn't want to serve us and tried anything and everything not to do a kitchen design for us, so we left and went elsewhere. Kept telling us we cant do this, don't have that you will get this cheaper elsewhere… she just did not want to serve us and had a attitude. Extremely poor

Went to get floor tiles billy was straight away ready to help. Showed me where the tiles were explained what else I would need for fitting. Lifted tiles on to the trolley pushed the trolley to the car and loaded them in the car. All I had to do was pay. Made the whole experience much better. Thank you again billy