Wickes - Sunderland Reviews 

Love our new kitchen
Thank you Wickes, Sunderland.
Very happy with the process from the very beginning, thanx Sue Taylor from Wickes Sunderland, her help, knowledge & professionalism was very much appreciated.
Thank you Dan & co. For fitting the kitchen, plumbers, electricians, joiners. All very professional & all jobs done fantastic.

Served by Maggie, who was very helpful and professional. Always a pleasure going into store, staff are always very helpful.

Amazing customer service Paul in particular was extremely helpful and informative he really went the extra mile to support us in finding our perfect flooring! We will definitely be returning customers!

Was served by Paul today who was very helpful and tried very hard to find paint we required even showing us how to check stock on line really impressed with the service and help thankyou

Every time I use wickes the staff are brilliant helpful and courteous thank you for always being there when needed

Have recently over several visits bought a selection of plants, stones and soil for my garden makeover. My things were easy to find and my plants are in great condition. Staff were friendly and helpful.

A young lad called Ross at Sunderland store. Bent over backwards to help me find the paint I needed. He was super helpful and very polite. A credit to your company. Thank you Ross.

My experience with Wickes has been amazing. Sue made what could have been a very stressful process completely seamless, and I cannot thank her enough for her help.

appalling service, the designer just didn't want to serve us and tried anything and everything not to do a kitchen design for us, so we left and went elsewhere. Kept telling us we cant do this, don't have that you will get this cheaper elsewhere… she just did not want to serve us and had a attitude. Extremely poor

Went to get floor tiles billy was straight away ready to help. Showed me where the tiles were explained what else I would need for fitting. Lifted tiles on to the trolley pushed the trolley to the car and loaded them in the car. All I had to do was pay. Made the whole experience much better. Thank you again billy

Very friendly and knowledgeable staff in completing a full kitchen replacement and redesign. Kept up to date on any changes in good time and good selection of external contractors who were very professional and courteous during the job and ensured all happy at the end.

Helpful knowledgeable staff & no pushy sales.

Great staff. Good prices and deals. It's the only place I shop for my fit essentials

I visited your store in Sunderland this morning. Was helped by a guy called Billy. Billy was exceptionally helpful trying to find summer linen paint as this was showing 3 tins in stock. Billy literally took his time and looked everywhere. Unfortunately for me he couldn’t find it. However I wanted to say a huge thanks for his customer service skills. He really did care. Alex also helped me. So thanks to your staff. It’s rare to come out of a store feeling like the staff want to help you. Great work Wickes for finding excellent employees. They should be rewarded!
I will order my paint online.

We had our kitchen designed by Susan Taylor at the Sunderland Wickes store. Her help and advice was invaluable throughout the process and she was there at the end of the phone to help with any questions we had. Overall a really great experience made so much easier by Susan

Went to Wickes twice over the bank holiday as we were trying to complete our decking.
Lovely store and everyone was very friendly.Cheap prices.

If only I had reviewed Wickes Bathroom services prior to spending £5,750 on a new bathroom. My infuriating experience cost me over four months of considerable inconvenience caused by incorrect products being ordered, out of stock essential items not being available , dreadful customer services from their central department, a local Store Manager that would not speak to me because we record all our phone calls (as do Wickes) Incorrect items being delivered / ordered and the correct items missed from the schedule. This company is not fit for purpose and I would never trade with them again. I am relieved that I commissioned my own trades to fit the bathroom only to be told by them "we could have told you so"... This review complains about Wickes as an entity and not simply the Sunderland branch. For the record I am not interested in having any further dialogue with this company as they have a full record of my interactions.

Visited the store where Sophie, the designer, patiently listened to my requirements and, with a few thoughtful additions and suggestions, transposed these into to a credible and cost effective layout. Sophie went beyond my expectations by advising me of numerous ‘special offers’ available both from Wickes and AEG, my chosen appliance manufacturer, and even assisted in finding a paint match for my cabinet fronts. Assistance was given throughout the order and delivery process with a delivery date arranged to suit me but outside the options originally proposed.All in all, a straightforward process from first visit to completion with support offered throughout.

Manager was so helpful even helped me to the van with my worktops