Wickes - Swindon Reviews 268

When returned items which was aleady picked by delivery man 2 weeks before but had not got the refund money. At the counter in the Zipsy lane, Swindon Wickes Extra counter, I had a Greate Customer service from Miss Charlotte who made the whole experience smooth and stress-free. Thank you.

James was a fantastic consultant. So knowledgable and gave great advice too. He listened really well to what we wanted and changed things we changed our minds on quickly. I couldn’t have asked for better. I’d 100% recommend him.

Absolutely brilliant Charlotte was excellent and able to help us out with our purchase.

I attended Wickes in Swindon today and couldn’t find the product I wanted. I asked a member of staff Named Kelly and she was very accommodating, friendly and informative. She had no issues showing me where my product was. I was in a hurry and Kelly was understanding, professional and overall gave an amazing customer experience. Thank you so much!

I needed help in your Swindon store getting a packet of skirting through the till and into my car, Kelly was very accommodating and helpful, even opening a till to serve me. Being on crutches is a major challenge that was made so much easier today by her care and assistance. Thank you!

Liv helped me track down the item I was searching for and then helped with finding my account and went above and beyond. Took her time and was very professional.

Apart from a mal-functioning with Wickes computer 💻 saying the item I wanted was out of stock… luckily I had the wherewithal to actually check myself ( after being a bit lazy and just asking at the desk!) low and behold, loads of said items were there! So after loading up the trolly and paying; a wonderfully helpful lad called Theo helped me with my purchases to load them into the car … Thank you

Liv was very helpful and spent alot of time helping us find a suitable toilet seat

Great service professional advice and great product

I visited the Swindon branch today and, unable to find the item I went for, spoke to Morris. He spent a very long time looking for this item which, it turns out, had been moved due to a temporary in-store display. Morris kept looking until he found it - excellent service.

We had been to various places for a kitchen and bathroom project, but our experience with Wickes was by far the best. This was mainly due to our dealings with James Crouch who was very helpful and extremely knowledgeable. James guided us through the process and was very patient with us as we were very indecisive at times. James even came up with an idea to have two separate dishwashers in the kitchen as we both hated emptying the dishwasher. We could then switch between the two as and when.

Hey
So im in a wheelchair.
And asked for assistance, and a friendly guy called Liam appeared.
I had a long list of items I required as just moved house.
Liam was super helpful.very friendly very knowledgeable.
He knew where everything was and I got everything on my list.
Wickes should be proud to employ such a great staff member.
Liam was truly great 👍
£400 well spent today
Many thanks to wickes and to liam

I arrived wanting to buy a dozen bags of the 100l bark chippings Wickes had on offer. Sold at an excellent price, I asked Liam, who was on the till, if I could pay once I’d loaded my car as I wasn’t sure how many bags would fit. He offered to help me load up.
I didn’t think that was necessary but the bags were jam packed full and very heavy. I literally couldn’t have loaded them myself. Not once did Liam make me feel like a ‘weak female shopper’ - he just helped, engaging with gentle chitchat and good humour.
I couldn’t ask for better service. Liam is a credit to Wickes - thank you!

Theo went out of his way to find the product I needed.

I just got somethings I needed and they are very heavy so they called a young guy to help me. His name was LIAM he was very helpful. Always get very good service in my wicks in swindon.

I had a first class experience. Millie was extremely helpful. She was very patient and answered all my questions fully. She explained everything well and supported me through my decision making wonderfully. I can't speak too highly of her.

I returned a faulty Karcher patio cleaner today and was served by Charlotte.

Charlotte quickly understood the issue I had and quickly confirmed that the item would be replaced.

A very quick and easy solution found by Charlotte and great customer service.

Thank you

TONY He was so helpful and very friendly. 10 out of 10 Tony

Visited the other day, super helpful staff, Melinda helped me to sign up with the Trade Pro club which saved me £20.

The 2 employees couldn’t have been more helpful when we needed help with some sand bags.
Liam took them out to the car and loaded them for us…… with a smile!
Thank you.