Wickes - Telford Reviews 73

Wickes have been absolutely wonderful. Their community scheme is everything you’d hope it would be, genuine, generous, and rooted in real care for local people. We were blown away by the support they offered our little community garden project. A special thank you to Michelle, the Operations manager, who was an absolute star. She was kind, helpful, and genuinely interested in what we were trying to achieve.Thanks to Wickes and Michelle, we now have the tools and materials we need to keep our shared space thriving. It will make a real difference, and we’re so grateful. Thank you

Your store assistant Marta was extremely helpful and very knowledgeable. With her advice we made a purchase and left your store satisfied.

Wickes have kindly donated a garden arch for our school sensory garden. We are extremely grateful for their support and for organising this for us.
This contribution will make a real difference and help to enhance our learning environment for our pupils. Thank you very much.

Phil (Telford store) was very polite and helpful sorting out my issue with pipes that I needed for downpipe on my house. Helped carried ordered items out to the car. Gave detailed explanation how they worked and extra items I needed to assist with said job.

Excellent service from Nicholas at Wickes, probably the best customer service I've had in years at any establishment. Truly excellent.

Super fab Customer Experience today. Didn’t know which stones to buy and Kyle S gave me a full overview of colours and types available. Then … kindly helped me load 5 bags of them onto the trolly! Will be back again soon thanks 😊

At the end of January 2026 we wanted our kitchen replaced. We checked with various suppliers and in early February we visited Wickes in Telford. We had excellent advice from the Design Consultant Nick Butler and he came to our house measured and advised if what we and was possible. Nick was efficient helpful and had a lovely sense of humour (including about our need to store our herb and spices in Marmite jars). Nick was a star! The design he presented us with was exactly what we wanted.
A date was arranged for delivery of the units and on that date we were kept informed of the arrival time. John Jo and Jim who did the delivery were courteous on time and professional. Every item was bar coded off the delivery vehicle and stored where we wanted them placed.
On the 27th April the fitter John Haddon arrived with his assistant Dan and started removing the old and replacing with the new. During the fitting John Haddon noticed two small flaws in the cupboard doors and he Informed me that they would be replaced.
The work was completed on Saturday 2nd May 2026.
I rate Wickes and the work done by them in the following way:-
Initial planning and design by Nick Butler 10 out of 10 (5 stars)
Delivery of units 10 out of 10 (5 stars)
Work completed by John Haddon 10 out of 10 (5 stars)
I have received no financial or other incentive to write this review. I just feel that good service and good work needs praise
J

Just wanted to say a big thank you to Tina at Wickes Telford. She's always really helpful whenever I come into the store and always has a positive attitude. She's helped me find things loads of times and has even gone out of her way to check in the back for stock when something wasn't on the shelves.

Nothing ever seems too much trouble for her, and she's always friendly and happy to help. Great customer service and a real credit to the team. Thanks, Tina! ⭐⭐⭐⭐⭐

I had a design appointment with Wickes in Telford TF2 9NH for some kitchen units for my utility, I saw Nick Butler, he was brilliant, he helped me decide what units I wanted, took time to talk through my options and the prices, very friendly, helpful a credit to your store, I don’t think I could have had a better experience anywhere else. Well done. Thank you.

I had a really positive experience at the Telford Wick store thanks to Ryan. From the start, he was friendly, helpful, and genuinely went out of his way to make sure I got what I needed. He pulled together loads of great items for me and made the whole process easy and stress-free. What stood out most was that he didn’t just stop there — he also helped me load everything up at the end, which was massively appreciated. Great customer service is hard to come by sometimes, but Ryan really went above and beyond. Thanks again for all your help!

The service I have received has been excellent. Michelle has been extremely helpful with guiding us through the Community program. Her customer service is great, nothing was too much to ask and her responses were really quick.

I have to sing the praises of Kyle G and Kyle S in the Wickes Telford Branch. Both of these gentlemen showed patience, understanding and professionalism in processing a large order for home delivery, which took time up to and past the store official closing time.
I wish all people I dealt with were as brilliant as these two!

I recently submitted a request to Wickes for a donation of gardening tools for our gardening club, and I was genuinely impressed by the speed and generosity of their response.
Within just an hour, Michelle Phillips got in touch to confirm that the items we had requested would be ready for collection the very next day. The efficiency, professionalism, and willingness to support a community initiative really stood out.
It’s fantastic to see a company that values and actively supports local groups. A big thank you to Michelle and the Wickes team for making this such a smooth and positive experience!

We live in Wolverhampton but specifically drove to the Telford store due to the amazing customer service that we were provided with by Nick. He ended up redesigning our kitchen 3 times over the last 2 years due to changes in plans and circumstances, but each time he had the patience, professionalism and skill to create our perfect kitchen. We have now finalised and purchased our kitchen and we couldn’t be more happy with the service we received with Nick and the kitchen design he has created for us, we couldn’t recommend him anymore.

My design consultant, Richard Hunwick, spent a good period of time introducing the product lines, the merits of each, specifically the differences between the Lifestyle and Bespoke ranges. It was both detailed and undertaken with patience for my particular questioning!! The subsequent design process was both quick and explained throughout, appearing on screen as it progressed, complete with changes as they occurred. There are so many elements, that to the untrained eye, could easily be overlooked. The design process really does need the designers expertise to identify and address. I would have missed so many!!
A good period of grace for returning home, checking and changing mind!! Follow up consultation, again undertaken with patience and professionalism, led to final design and order placed. Coffee was pretty good also!!

The staff at Wickes, Telford were amazing! They have been so kind to help us with our school project at Millbrook. We look forward to using your donation of timber to make our new bird hide. Thank you again.

We had a fantastic experience thanks to Josh O. He was incredibly helpful, friendly, and patient throughout the entire process. He took the time to answer all of our questions and made sure we fully understood our options. Most importantly, he ensured that we were able to successfully order our products without any stress or confusion. His excellent customer service really stood out, and it made the whole experience smooth and enjoyable. Highly appreciated

Michelle from the community programme kindly donated garden paint and wood stain for our cricket club. This will help massively with helping us get ready for the upcoming season and give our benches some much needed TLC. Thank you!

Richard Hunwick-Telford
Excellent customer service -generally really nice gentleman.made us feel really comfortable and confident in buying the kitchen with all the appliances we needed.
Would definitely recommend him
Excellent service from start to finish
Thank you Debbie

Went into Wickes with some rough measurements from my husband for some wood to surround some cupboard doors. An assistant went above and beyond to work out what we needed, he helped us find the best wood, opened a new pack as one was bowed. Checked sizes for us and then found the rail and fittings we needed for a clothes rail. Very pleasant, professional and helpful as we didn’t have a clue what we needed. Well done to Kyle at Snedshill Telford store.