Wickes - Wakefield Reviews 37

Thank you very much for the superb assistance at Wickes by Nick. We bought 20 bags of cement and needed to collect them in stages. Each time Nick sorted out our loads. For the final visit he helped by loading them into the car as it was just me picking up the order. Thank you so much. We need to praise good service more often.

Hi , just wanted to say thanks to your Team Member Ilinka at your Wakefield Wickes branch , I needed some products to make my garage watertight as I’ve ordered a kitchen from you and will be storing some products in my garage. She was very helpful and patient Many Thanks Graham

I ordered and paid for a delivery of bricks. The delivery was short, no communication to advise why or offer any assistance or refund. Terrible customer service. All I have heard is that I should chase for a refund ! Not my fault but I am expected to lose time at work to correct their mistake ! Don’t use them B&Q is far better.

We were well assisted by Jude, who took the time and effort to help us with ordering items to construct a garden fence in store. He went the extra mile and helped us choose some items which were very useful. Overall good customer service.

Rang up from Barnsley. Lynette was very helpful polite a credit to Wakefield store.

Went into my local store for building sand, and Nick got the sand for me and put it in my car. He was very helpful. I wouldn't have been able to pick it up, but it was no problem for Nick. Thank you so much, that's what I call excellent service.

Used Wickes deliveries for years and they used to be reliable. Not anymore.

Latest order: 4 sheets of PIR, 3 plasterboards, 2 rolls of insulation. Delivery turned up 3 hours early, to several houses away, then it went downhill fast. One PIR board had a corner missing and all three plasterboards were badly damaged on the edges — clearly mishandled.

Refused the damaged items, only to be told the entire order had to go back. So instead of a simple replacement, I’m left with nothing and a delayed job.

Called the store and was told they’re having “lots of problems” with their new delivery company, City Sprint. Drivers not trained properly, materials being damaged regularly — and the most telling part: I was actually told that if I reordered, he could not guarantee it wouldn't arrive damaged again, which I found unacceptable.

To top it off, Wickes don’t automatically refund the £4 delivery charge when they mess up. I had to escalate to customer services just to get that back — for a delivery that completely failed.

Cancelled the order and went elsewhere. What used to be a convenient service is now a gamble. Until Wickes sorts out City Sprint and takes responsibility, I wouldn’t trust them to deliver anything fragile or important.

Thank you to Lynette for her help and courtesy when my debit card wasnt being recognised by the card reader.

I had a problem ordering a delivery online, it wouldn't let me use my trade card because "it said" my email address was the wrong one, even though I had opened it just a few months ago so I went to the Wakefield branch.Lynette the colleague who was attending to me just couldn't understand it. With input from 2 other colleagues she tried in vain to get round it, I must admit that I was thinking I would either have to lose the discount or cancel the order. Lynette wouldn't give in, even at one stage saying " no computer is going to beat me" and it didn't she somehow got round the problem enabling her to order my delivery and gaining my trade discount of £18-30p. I cannot thank Lynette enough for sorting my problem out and reassuring me throughout.

Shocking experience. 4 months later and we still don’t have a finished bathroom. STRONGLY RECOMMEND YOU DO NOT USE WICKES this has been an awful, stressful experience and I am beyond shocked at the incompetence of the approved installers & the lack of any urgency from Wickes in resolving this.

Lisa was really helpful with our order of fence panels, posts and sand

We came in to purchase some worktops and a young man called Jude approached us.
I asked him if we could see a full length of worktop and he was extremely helpful in assisting us with our request.
We asked him about matching upstands and he showed us these.
Once we had decided on the product, he asked if he could help with anything else, but that was all we needed.
He took us to the checkout and we made our purchase.
This young man was very helpful and made our purchase stress free.
I would like to thank Jude for his help in our purchase.

Chris was amazing at planning our bathroom with us today, he did it just how we wanted and made our vision come true, would 100% recommend him to anyone looking to upgrade their bathroom

Lynette was extremely helpful going above and beyond to help me

I came in to store looking for some help with paint and some advice on some sealants was offered great help and managed to found the items I was looking for

I've spoken to a colleague in wakefield store. He was extremely helpful with explaining the delivery process to me in regards to a bathroom job I have going on

Dani at Wickes Wakefield was extremely helpful and polite with excellent product knowledge and advice. We purchased some kitchen cabinets and we are delighted with the quality and value for money.

On 4th Dec 2025 I visited Wicks Wakefield store. I had done some research on the products I needed but was still unsure about the exact parts I required.
I spoke with a staff member named Peter. He was extremely helpful and offer advice and alternative products that would do the job. He was very polite. Excellent customer service from Peter, thank you.

Went for paint and asked for advice from a staff member Nick.He was so helpful and patient with me.I purchased the paint he even helped take paint to my car.Thank you so much Nick .

Loaded 6 pieces of timber stud work on my trolley at Wickes Wakefield store and the dozy girl on the till charged me for 7. Scary how dim people can be.