Wickes - Wallsend Reviews 50

Andreas was spot on with the planning and al the difference style's of kitchens etc, he was very knowledgeable about all aspects of our design can't rate him highly enough

Disappointing Experience

I visited the store today at Wickes in Wallsend and was disappointed by the behaviour of a staff member called Christine. She was rude to both a member of the public and to her colleagues, which created an uncomfortable atmosphere. I found her mannerisms to be unprofessional, and customer service appeared to be lacking. A friendly attitude and a smile can make a big difference, so I hope this feedback is taken on board and addressed.

I visited the store today at Wickes at Wallsend and was disappointed by the behaviour of a staff member called Christine. She was rude to both a member of the public and to her colleagues, which created an uncomfortable atmosphere. I found her mannerisms to be unprofessional, and customer service appeared to be lacking. A friendly attitude and a smile can make a big difference, so I hope this feedback is taken on board and addressed.

Our kitchen project was expertly dealt with from start to finish. The idea of having our kitchen refitted was a daunting task. However our kitchen designer, Andreas Hooper was extremely knowledgeable and helpful and guided us expertly to our choices. All the trades people did an excellent job. Top Drawer kitchen fitters lived up to their name. Chris and his son Jack got on with the work quietly and efficiently. They were both very pleasant and obliging. Chris coordinated the other trades people very well. The work was completed within the alloted time. Customer Services dealt with the logistics of the refit and were contactable in the event of any problems, of which there were none. The whole experience went smoothly and we are delighted with the outcome.

I visited wicked at silverlink asked a member of staff about a dressed piece of wood his reply was it will no over there somewhere

I love the bathroom that Andreas has designed for me. The process so far has been enjoyable and I cannot wait to get the installation booked in!

Thank you so much to Andreas for all of your help designing our kitchen! The experience has been so simple quick and fun. Your expertise has helped us so much, we’re very grateful for how friendly and honest you have been from the start. We can tell how well you value your customers and how hard you work. We appreciate you!

When planing a job,I thought about B&Q, but I checked Wicks out for price/size. I was pleased I went with Wicks.I received help from a smashing lass called Nicola (Wallsend),She was very helpfull & pleasent . the discount in the trade app. is 100% better than B&Q(0%).
Thanks Wicks
first stop on the tippy tappy.
Brian.

From the moment we meet Andreas today we knew we were in good hands - very professional very friendly and designed our kitchen we couldn’t of imagined it’s everything we hoped and more - absolutely over the moon thank you so much

Mainly bad organisation on behalf of the fitters. Took 2 months and should have been a week. Sales rep in Wickes store in Wallsend was terrible when we were trying to resolve fitting issues. I would not use Wickes again.

A counter assistant at the Wallsend store, Christine, was most helpful to us in locating and choosing some door handles. Her assistance was much appreciated and would commend her on her patience and manner - a true example of a valuable assistant.

Visited for dulux emulsion paint.had great customer service from ANN. She spent so much time finding me the perfect paint , from mixing samples and explaining different colours .i just had to appreciate her time and patience……well done ANN

Professional & friendly.

Called into wallsend branch for paint, staff were so friendly and helpful, answered all my question to decide what to go for. I will definitely return

Called into Wickes in Wallsend this evening to look at skirting boards. I asked for some assistance and a lovely lady called Dawn came to assist me. She was a great help and just wanted to commend this member of staff for all her help and assistance. Thank you.

Great experience - Andreas was a very helpful lad with great product knowledge some great ideas to build our new kitchen. We had a follow up appointment a week later and again Andreas was very helpful with designs, We purchased our kitchen and couldnt be happier with the service provided to us.

The consultation was excellent. However, I did not receive any follow-up. No email with a link to the design. Nothing. I spent about two hours in store and I have nothing to show for it.

Excellent kitchen design service by Andreas - expert advice and extremely helpful. Thank You

Great experience - Andreas was very helpful and brought some good ideas to build my new kitchen. We have a follow up appointment, so hopefully we can move forward with the fitting soon. Thanks.

We have just purchased our dream kitchen from yourselves! Excellent service provided by mark lucas ! Mark provided help with planning our kitchen design answered all our questions with ease, advised us on things that we hadn’t even thought of !

I can’t recommend this service enough, there was no hard sell, just honest and professional input, the design and product knowledge was second to none and the price was fantastic. Thank you so much and we can’t wait to install our new and fabulous kitchen.