Wickes - Warrington Reviews 

Sophie was hands down best customer service I’ve ever received. She helped me the moment I walked into the department and even saw me 30 mins before my actual appointment. She designed my bathroom even tho I had no idea what I wanted. She was honest and upfront about costs. She explained the process off everything.

Would recommend to anyone who is looking for a new bathroom to ask for Sophie

Many of our members at our Scout Group shop at Wickes, therefore we were delighted to receive a generous Community Project award.
Amongst other things, we received a Chillington Camden wheelbarrow. Very good robust quality, it will be a massive help us with our seasonal grounds tidy up sessions. Many thanks to all the friendly helpful staff at Wickes

Visted Warrington store on Friday, with my grandad looking at paint. We was unsure on the paint we needed and the staff member that helped us (Julie) was most helpful with us. Making sure we got the right one and making sure we had everything we needed. Would definitely recommend wickes to everyone.

Our design consultant Shaun really knew his stuff and helped us pick out the right kitchen for us, he was very helpful and professional. Would definitely recommend the Wickes design service.

Excellent service by assistant Vicky in the Warrington store. They were having problems with the forklift at the warehouse and were unable to get the extra stock down I required however she spent time trying to locate the items I needed at the nearest store rang and reserved them for me all done with a smile! Thanks again Vicky much appreciated excellent service 👍🏼😊

Really happy with our new kitchen. Lots of help and support along the way from Sophie and good aftercare as well. Would highly recommend

Very helpful, precise and informative on my products. Very kind and professional.Will was brilliant, fantastic service, will be using the store again.

Although I'd done a little research beforehand, it was quite overwhelming trying to choose a new bathroom suite with accessories. However, my thanks go to Shaun, the design consultant at the Warrington branch, who steered me through the maze of options. I didn't end up with what I thought I wanted, but I'm pleased with the recommendations he put forward and the decisions made as a result. Shaun was courteous and respectful throughout the process and answered my many questions by text promptly and effectively. I'm so looking forward to having it fitted now. Thank you Shaun.

Do not buy a kitchen from Wickes. While the design service was good, everything went downhill the moment we paid. We were passed over to their so-called installation team, and it’s been a nightmare ever since.

What was supposed to be a 7-day installation has dragged on for over six months, and the kitchen is still not finished. I’ve called customer service every single day, and not once have I received a callback. The lack of communication is shocking.

Once they’ve got your money, Wickes completely washes their hands of you. The store where we bought the kitchen can’t help you even if they wanted to – once you’ve paid, they have no way of assisting you. Wickes desperately needs to rethink their structure and actually learn what customer service means. This experience has been beyond frustrating – avoid Wickes like the plague.

This is a follow on from my previous complaint! Had the bathroom fitter come around and tell us the bathroom won't fit!!! How can a design consultant make a bathroom which won't fit into the room! It's honestly laughable at this point how shocking the whole experience has been. We have decided to send the whole bathroom back but suprise suprise the return portal is down and has been for a good amount of days now. Call after call and email after email we are getting no where. Always a promised call back but never receive. We also sent a complaint to head office on the 11th April and YET still no reply!!! Honestly please avoid wickes at all cost. I'm pregnant and wanted this bathroom completed in time and all this is causing myself and husband stress!!!!

We first got in touch with Wickes in Bolton about a new bathroom. They sent a designer out, but after the visit we never heard anything back, even after trying to chase it up. In the end, I’m actually glad it didn’t work out, because we decided to try the Warrington branch instead and got Shaun McLoughlin — and honestly, he’s been brilliant.

Shaun came round, straight away picked up on the style of the house, went back to the office, and by later that same day he already had the designs ready. When we went to see him, he gave us a price that was actually well under what he originally estimated when he visited, and the design was spot on — it just fit perfectly with the rest of the house. There was nothing we needed to change.

Shaun's service has been genuinely helpful from start to finish. You can tell he knows exactly what he's doing. Couldn’t recommend him highly enough.

We recently had our new kitchen fitted which we bought from Wickes. The whole process was easy and managed very professionally, with good communication all the way from start to finish. From our initial appointment with Mo in the sales team, to the end result.
We couldn’t be happier with the work done by the joiner, James Rosa, who was appointed by Wikes to carry out the fitting. From start to finish, the quality of craftsmanship was very good and every detail was finished to a high standard.
He and his team were punctual, professional, and respected our home. The whole process was smooth and stress-free thanks to their expertise. We’re absolutely delighted with the end result.

Great experience in Wickes Warrington today, Vicky was amazing, lovely smile and and always happy to help, will always come back with a service like this.

Visited Wickes Warrington, Vicky was very helpful and pleasant and made my shopping experience unforgettable.

Visited wickes Warrington today, and the service was excellent, the staff Vicky and Julie went the extra mile to help me find what I need. They was pleasant and help.

C&C Service. Prompt & Efficient Service.
Very Friendly Staff!!

As a painter and decorator l use wickes warrington a lot. The staff are very helpful and friendly.

The staff are always brilliant and helpful. Great range of quality materials.

Staff at Warrington store was outstanding can’t help you with any issues
Lady called Julie went above and beyond to source items requested from other store and got them to Warrington shop and informed me when when items arrived wick gets a plus from me
James Warrington