Wickes - Waterlooville Reviews 

My 86 year old mother paid nearly £10000 for a new bathroom
Not measured correctly, sink suitable only for a cloakroom, cupboard/cabinet had to be cut down as wrong size.
After numerous telephone calls from our end and hitting a brick wall, we have now had to contact the Ombudsman for advice
Terrible customer service

Wonderful experience with Kinda designing our kitchen. Excellent attention to detail thank you!

I popped into the Waterlooville branch to ask a few questions about the bathroom furniture on offer. I was met by Robbie D who was very friendly and extremely helpful. He took the time to drop what he was doing to talk to me (he was deep in the middle of a design stage) and gave me great information and some really helpful advice. Thank you to Robbie and the team — I'll be back with my order shortly!

Alan from the waterlooville branch was extremely helpful on aiding my purchases I was very resourceful

Wickes Waterlooville, terrible installation of kitchen. With awful workmanship, keep finding more and more issues. The design team are in over their heads. I'd recommend going with a private kitchen installer that you trust. Been a complete nightmare.

I needed a paint mix and was very statisfied with the attention to detail I was given. The member of staff Alan in the Waterlooville branch who mixed the paint for me was very friendly and very efficient. Thank you.

After booking an appointment online to come into store to design a kitchen for a slot on wednesday between 10-11. We arrived in store to be told the lady the appointment was booked with does not work wednesdays and they had no other members of staff in store to help. So i would advise if you book a slot this does not mean that anyone will be there to actually have the appointment with you.

Visited the Waterlooville store over the weekend and found Vicky Blythe to be super helpful and friendly. Helped me to get the right products for my paneling, without her i would have bought the wrong paint AND forgotten the woodfiller for the gaps. Walls in my spare room look great. Thank you

I had a home appointment booked for a kitchen design with Robbie. He asked lots of questions and listened to our ideas so he could come up with the best result. He was very thorough with measuring so he could be as accurate as possible. We look forward to seeing the plan!

I had a part missing and Alan Harris went above and beyond and delivered it himself when passing my house. Amazing service

Our Wickes kitchen has just been finished and we’re completely thrilled with the kitchen and the service we received. All the staff at wickes in Waterlooville went above and beyond to help us, especially Jess, who project managed the whole process and was a delight - very friendly, truly helpful with ideas and helped us come in under budget, and got us more than we thought was possible. The installers (Prestige) that Jess provided us with were also first rate. Would definitely recommend Wickes. We’re going back soon for a new bathroom

First Kitchen appointment (home). Kept informed of appointment time, on time. Very informative, there was so much to go through since my last kitchen over 30 years ago! Procedure explained. Waiting for my design now.

Had great customer service at the waterlooville store, I needed a reasonable priced kitchen for a flat refurbishment. Jess came round did all the measurements and got a design with pricing in a few days, kitchen was delivered within a couple of weeks. I broke a fixing during installation and Alan in the store was able to find me a spare fixing the next day with some spares he found in the back storeroom. Will defo be back for another kitchen on the next project!

Whole experience was professional and efficient. Shout out to Jess, who was so helpful, coming up with options and making sure every detail was covered. Her product knowledge is excellent. She is so approachable and friendly and nothing seemed to much trouble. Can’t recommend her enough. Thank you.

Jesse’s knowledge was second to none!very helpful and professional but sadly we need to change a few bits!

Jess O, Kitchen Designer.
Absolutely delightful to deal with.
Her personality & enthusiasm just breathes confidence into you.
Would throughly recommend.

In store team with special mention to Jess provide a very supportive experience with the design of our new kitchen. All aspects were fully explained with concise information and a receptive ear to all enquiries we had..
After sales support for an issue with our Range was fully supported by the store team, and customer care team centre.
Contractors employed for the building and installation of the project were brilliant also.

Jessica (Waterlooville branch) was welcoming, knowledgable & helpful
She designed my kitchen very well and with thought
She is an asset to your business

We recently purchased a new kitchen through Wickes Waterlooville and everything has been wonderful. Firstly, the quality and build of the product is first class, as good as if not better than the biggest names in kitchens! Secondly and most importantly the staff! Each and every staff member we have had the pleasure of encountering have been outstanding. The customer service is exemplary! Polite, courteous, helpful, keen and extremely honest about every situation The skill level of the fitters (Chris and Calum) and attention detail is second to none. They are polite and professional and very trustworthy. Kinda, our kitchen designer, has such passion for her job and care for her customers. She will spend as much time as possible running over ideas until the final idea and dream is reached! And on top of all this she is a kind, caring person! Mike, our project manager, has full faith and trust in his fitters and keeps a keen eye on every aspect of the kitchen fit, letting nothing slip below the required high standards Wickes sets itself. Vicky, the store manager, runs a very efficient, skilled team of professionals and each and everyone of them, from the delivery drivers, cashiers and shop floor workers to the skilled fitters, designers and managers, are true professionals. A first class outfit with first class service!

Needed some assistance and Mark was available to help us. We purchased some bathroom and plumbing items and he brilliant.
I often get good service there but this time was exceptional. Mark help us load the items onto a trolley and made sure we were happy with everything.