Wickes - Winnersh Reviews 35

Highly recommend Gordon’s kitchen design services at Wickes, Winnersh. Super helpful, knows his stuff, really understood what I was looking for and didn’t oversell or steer! Plus, he’s just an all-round really nice guy to deal with :)

Also impressed with my kitchen fitting team, very polite and friendly, with decades of experience. Completed the kitchen reno quickly and accurately.

Overall a super smooth process from initial idea to completion and I’m thrilled with the results. Definitely recommend Wickes at Winnersh if you’re thinking of refitting your kitchen.

Poor service experience

I had a disappointing experience with the Winnersh branch. A staff member called me during working hours to cancel my appointment and then asked me what I wanted to design before even discussing the appointment properly.

When I asked for an estimated cost for installing a walk-in shower and tiling, I received a very vague response that it would be "above £10,000" without any detailed explanation or quotation.

In contrast, the Slough branch provided excellent service. The staff there were helpful, professional, and much more willing to discuss options and costs in detail.

Based on my experience, the level of customer service at the Winnersh store was far below the standard I received from the Slough branch.

Nina winnersh she is vry nice also she help me in trade pro
Vry grateful thank you

Was served by Nina she was very helpful and very friendly she help me with my wicks app what an asset to your company she is

I came in a few weeks ago to the Winnersh Wickes to get some bits to freshen up my front door. I was a little clueless on some parts I needed and 2 days in a row the wonderful Nina was there to take the time to help me find all the parts I needed around the store. She was so helpful, so friendly, and made me feel completely at ease. She deserves a payrise! There are not enough Nina's in this world.
Great customer service, and also super helpful when returning parts I needed to exchange too.

Hi, we have recently had a new kitchen, bathroom and downstairs cloakroom all designed by Wickes and they did a great job. We had the Kitchen fitted by them aswell but not the bathrooms. Max Goodison was our design consultant for the bathrooms and did a great job.

Nina served myself, she was very helpful. Knew her stuff, when i asked a few questions. She answered them like a professional. So Ten out 10 to Nina and the wonderful staff at the Winnersh Branch.

Simon of Sj Carpentry Services

I want to thank and praise the shop assistant Nina who was on the till as we approached with a large quantity of heavy purchases
My helper lady was pushing the wheelchair and we were talking about how she can manage my chair and also take the goods out to the car.
Nina immediately realised the problem and arranged someone to take our purchases to the car and also came out to help loading in the car.
She is an asset to the stores. People like her make what the store stands for

Gordon Goodison has designed our cloak room and he has provided a great customer services. He has a great understanding and product knowledge. I am very impressed the way he helped me and provided me support.

Went to Winersh store today i am a trade member and have been for a few years now and receive weekly deals on a Sunday for the week but for some reason I didn’t have the app so was always hassle to get my discount on today’s visit i explained to the lovely lady at the till and she went out of her way to help me through the process of downloading the app so everything worked for me been there hundreds of times before and no one ever helped so a very big thank you to NINA.

I was looking for a particular type of E14 light bulb. I went to Wickes, Winnersh to buy this. A member of staff, Nina, was most helpful in checking the price and locating the article for me.

This is a review for Red Dragon the installation company not Wickes. My contact was Simon, who kept me updated throughout the works. The installers were polite, efficient and always cleaned up every evening before leaving. I am extremely happy with my bathroom and would highly revommt

Shopping for items to refurbish my kitchen. The bespoke kitchen and bathroom design staff were very helpful in ideas and helping me buy. The result- Wickes got the bulk of my purchase

Fantastic process from start to finish. Lucy at Wickes in Winnersh was an amazing designer who put a huge amount of thought into helping us design our perfect kitchen. The contractors they recommended - Red Dragon with Simon as the boss were amazing. Punctual, polite and have done a fantastic job. We are delighted with the outcome and will definitely use both in the future.

We had a new bathroom fitted with bath, walk-in shower, cabinets and sink unit. We chose Wickes after receiving bids from three different companies. Wickes were great value, not the cheapest, but we are so pleased with the finished product. Max at Wickes in Winnersh did a great design and went through several options with us.
The installers were Red Dragon Ltd and these guys were amazing. The quality of workmanship was outstanding. The tiling work was truly remarkable and very cleverly done. Overall, there was great attention to detail. The installer (Claudio) was friendly, hard-working and courteous at all times. He was also very particular about cleanliness, carefully vacuuming at the end of every day. Simon (the boss) was friendly and approachable all the way through. Thank you Simon and the Red Dragon team.
We will definitely use Wickes + Red Dragon again as we have another bathroom due for a makeover soon.
The whole project exceeded our expectations. I recommend them both without hesitation.

We are renovating our bathroom and Max from the Winnersh branch worked with us on the design and quote. He did a fantastic job! Working and reworking the specs and offering great advise and continuous follow up through the whole process. Max is knowledgable, patient and thorough in his approach, and he has a great attitude. Highly recommended!

Our bathroom project went super smoothly! We ordered it in May and it was all delivered and installed by mid July!

Wiktoria Builders Limited carried out the installation and were super quick and professional, delivering a very high quality finish. Even the hot weather didn’t slow them down, with the installation carried out in just 6 days.

Gordon at the Winnersh store was very helpful and enabled us to design what we wanted very easily.

Will definitely use Wickes again!

Absolutely disgusting customer service. For the third time this week I have been in to pick up/return items and have had to listen to your male staff standing around chatting with unnecessary swearing. Not really appropriate to be doing this but using strong expletives (f' and c ,words) when there was a family with children in there (not with me) is totally unacceptable. I commented to the young lad that served me and his reply was "he's always like that"! I'm sorry but it's unexcusable to be doing this on the shop floor. Won't be shopping here again!

From the point of arranging a visit with (Max - Winnersh store) what a truely.professional friendly service from a person with great knowledge and advice (could not have asked for more) very happy with the design, kitchen quality and the look is superb - I think a game changer is the home visit and the guidence - would highly recommend

The team installing our Wickes bathroom was the Red Dragon Co. - CEO Simon. They worked very hard and wanted to please and do a good job. They took pride in their work and showed many skills transforming our tiny bathroom into a modern more spacious room.