Wickes - Worcester Reviews 

We had our Kitchen designed by Katie at the Worcester branch, the Kitchen was a awkward shape,However
Katie managed to fit in all of our requirements and more.
We are over the moon with the outcome and most importantly it came in within our budget.
Fantastic service thank you Katie.

We wanted to return a product to change the colour but in error brought the wrong part of the receipt. We asked the assistant to speak to the manager and from there conversations whoever she was speaking to didn't want to come and talk to us. After we went all the way home and found required part of receipt we returned to store to change our items. However because the prices had changed during the week we then had to wait at the till for over five minutes for another manager to change the prices, then along came three of them together. No acknowledgement or apologies just punched something into the till and walked off outside where they stood around having cigarettes. No wonder the staff are so miserable if that's the example.

I have ordered new bigger shed for my garden and obviously needs Sub base, sharp sand and slabs. Went to our WICKES STORE in Worcester as usual.
Very friendly staff. Lady with glasses forgot her name , very informative and kind help me do an order and delivery. Received everything on the day by friendly driver.
Yesterday finished my shed base and tomorrow planing to erect the shed.

Thank you WICKES

Regards,

Penko

Jay Riley, what a star!
He visited our home and gave excellent advice. After a couple of days we visited the store and he had already produced a detailed plan of our kitchen. He made the whole process simple and he is a pleasure to deal with. I would definitely recommend him to friends and family.

Exceptional service from Emily! I wanted some de-ironised water. Rather than hunt for it I asked Emilie who was on a till. She immediately looked it up and took me to where it is on the shelf.
Brilliant customer service from a pleasant and committed member of staff!!
Please pass on my appreciation.
Thank you. David

Emily was friendly and helpful a credit to the Worcester store

The store at Worcester, is great: kept well stocked, clean and most of the staff are really friendly. Today, I was served by Daniel and have been before. He really puts in the time and effort, he is particularly helpful and a credit to your team.

I have been a trade customer of Wickes for many years now and although most often I have a good experience ....I have to say that on the days a young lady called "Emily" works its always a pleasurable visit.
Emily is a beacon of light within your store she is always Happy and greets everyone with a Smile to brighten even the dullest days she always goes above and beyond to be helpful and its noticable that she is always immaculately turned out in her Wickes uniform.
Emily is 💯 a true Asset to your Worcester store.
👍👍👍

I use Wickes almost daily, running a local handyman business (Get it done Worcester) the staff are always very pleasant and helpful. Emily especially, goes above and beyond to help, and always with a smile 😃 I find the prices for most building materials compare well against the larger merchants, and will always be my first point of call for all materials.

As The Worcester Handyman I purchase from Wickes in Worcester almost daily and sometimes more than once in a day.
I can almost always find what I want at a reasonable price & the TradePro discount makes a difference. All the staff are always pleasant & very knowledgeable. A special mention to staff members Emily & David who always go above and beyond with the support & level of service they provide. Highly recommended 👍

Great customer service and friendly staff when I needed help.

I’m currently renovating my property and decided go to wickes to see what oak doors and loft ladders they had.
I asked a member of staff some questions about stock and availability and she was very helpful and extremely knowledgeable about the products and even helped me pick the door handles.
I also mentioned the style of kitchen I’m planning of doing, and she showed me the kitchen showroom and deals that I could get, she was very informative and clear. So I think I will go with wickes for my kitchen also.
Thanks for your help Emily.

Very impressed with the helpful professional staff on my recent visit to Wickes Worcester. I felt they really cared and appreciated my custom.

Great customer service clear explanation of which paint I needed and where to find it Emily was most helpful polite

Excellent service from knowledgeable staff member in particular Emily

I’m a carpenter from Worcester and I’m in the Worcester branch everyday getting supplies and I just wanted to show my appreciation for the excellent service I receive every-time I’m their and the one member of staff I’d like to thank the most is Emily as she always goes above and beyond to ensure I’ve everything I need for the days jobs so thank you Emily for your excellent service to me all these years

Excellent service from the Designer Wayne Hollick. Went over & above to ensure I have everything to assist fitting one of their Bespoke kitchens!

Booked a bathroom fitting appointment for a quote, the office called me to say the sales advisor was running late and would be arriving soon.. fair. After an hour's further wait and still no show I called to cancel the appointment. I was told it's unfair of me to say the sales staff can't be bothered. Well my advice is to shop elsewhere

DO NOT BUY OR HAVE A BATHROOM INSTALLED BY WICKES.
PLEASE READ!
I would post 0 stars if possible !

Ordered bathroom from Worcester site.

Okish service, from Worcester but when problems started both planner and manager washed their hands with us and fobbed us on to customer service dept.

2 weeks fitting time quoted, when work started we had an issue causes by the fitters , then we then had to wait 6 months for the bathroom work to be finished. Wickes admitted the fitters must have caused the 1st problem then at end of the installation denied it, even though we have recordings of phone calls made, supplied via GDPR team at Wickes!

Constantly fobbed off by customer service department, constantly having to recap the incidence on phone as you never spoke to the same person. We were always promised a call back from management to discuss, but it never happened, wasted 3 days holiday to wait in for the calls that never happened!
Constantly having to call in chase up, wait for a calll back that never happened, via Wickes and contractor.

In the end wrote an email to the CEO who passed on us on to
Customer complaints specialist, who handled the issues terrible, I constantly had to chase up contractor who was going to sort out issues, didn't turn up a couple of times, and weeks would go by without hearing a thing unless, I chased it up.

At the end of the issues, being sorted the same customer complaints specialist was offering a pathetic compensation offer, for all the trouble we had encountered for , which we only had a couple of days to decide to take offer.
Perhaps the most insulting line in regards to never getting a call back from a manager was, and I quote: 'Regarding the calls and emails made to Wickes, our offer encompasses the acknowledgement of poor service provided to you however the decision to call and email in to Wickes is ultimately down to you.' err we tried to but no one would call us back!?

The stress and upset this has caused us is unmeasureable, we didnt want to go through claims courts as the stress took its toll, and we just wanted it to all to end. We will never use Wickes again, not even to buy a nail! The most awful home improvement project I have ever gone through!

Please listen to my advice, look at Which magazine report, look at the FB groups set up about Wickes terrible service for kitchens and bathrooms . (wish I'd done the above research!) we are certainly not in the minority, all I can now do is tell anyone not to use Wickes, and have to put with what we went through.

Absolutely shocking designer didn’t measure right , cupboards sink all missing had to get builders to move extractor fan all at my expense
Manager Dean so rude
Don’t go here I’ve reported to trading standards
Today they’ve contacted me but doing nothing but luckily I get to pay for 2 more cabinets they failed to deliver and I’m arguing that
Communication is so poor I’ve emailed the CEo of the company and included the press
Wicks responded to this but have failed to sort out the issue so I am now with the financial ombudsman
Don’t use this company look at all the reviews